4/10 - Insatisfatória
Lindsey H.
30 de mai. de 2025
Pontos positivos: Limpeza
Great house, had some communication issues
Home was great. Rooms were nice sized, AC worked in all rooms except kitchen(on site staff said that was being fixed soon).Bathrooms worked well, beds were comfy, kitchen had everything we needed.The pool was great for 20 hr at the beginning of our 6 day stay. After that, the pool turned green, hazy and slimy. Local staff was on it immediately doing everything they could to make the pool usable. It was not fixed until 4 hrs before we left, after shocking, draining, refilling and restocking.I contacted local management and asked if we could have a discount because the pool was not usable during our stay.Local manager was very responsive, apologized and msged me a few hrs later that, yes, they would refund 10%.Since then there has been no refund. I have reached out 4 times and Vacasa has different answers as to when they will know what to do. Everything from less than a day to we have no clue.Local help was super kind to have on site and the house was great, but it would be nice to be reimbursed for the non usable pool that we specifically booked that house to use.(Thanks for listening to my rant and my first negative review)
Lindsey H.
Hospedou-se por 6 diárias em mai. de 2025