2/10 - Terrível
nilton
Viagem em grupo
29 de abr. de 2025
Sudden cancellation of a reservation made and paid
Unfortunately, one of my reservations by the SF Central Hotel in San Francisco was cancelled by hotel. I made the reservation several months in advance, carefully planning my trip to avoid any unforeseen issues. However, just four days before my scheduled check-in, I received an email informing me that my reservation had been canceled.
This abrupt communication caused me significant inconvenience and stress. With such short notice, I had very few options and was forced to find alternative accommodation at the last minute. As a result, I ended up paying a much higher price for a stay of inferior quality compared to what I had originally booked at your hotel.
The lack of consideration and the short notice for the cancellation are unacceptable for a hotel that should prioritize guest satisfaction. I expected more professionalism and respect, especially since I trusted your service and made the reservation well in advance.
Furthermore, I did not receive any assistance or alternative solution from the staff at hotel. I sincerely hope that the hotel will review its internal procedures to prevent future guests from experiencing the same inconvenience.
This experience has severely damaged my perception of the hotel and, unfortunately, I can no longer recommend it to others.
nilton
Hospedou-se por 4 diárias em abr. de 2025