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Avaliações de Oak Hotel

2 out of 5
Oak Hotel
171 Fell Street, San Francisco, CA

Avaliações

6,4
Nota 10 - Excelente. 35 de 224 avaliações" "
Nota 8 - Boa. 74 de 224 avaliações" "
Nota 6 - Ok. 43 de 224 avaliações" "
Nota 4 - Insatisfatória. 33 de 224 avaliações" "
Nota 2 - Terrível. 39 de 224 avaliações" "

6,4/10

Limpeza

7,6/10

Serviço e funcionários

5,6/10

Comodidades

6,0/10

Condições e instalações da propriedade

6,2/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Yashdil

Pontos negativos: Condições e instalações da propriedade
Good
Hospedou-se por 1 diária em mar. de 2024

4/10 - Insatisfatória

alex

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
No cambiaban las toallas y las que me dieron estaban manchadas y llenas de agujeros. Los baños sucios. La habitación sucia y no la limpiaron ni un día. Se escuchaban peleas, gritos y ruidos por las noches en los pasillos.

2/10 - Terrível

Bayla

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024

2/10 - Terrível

Renecia

Viagem de negócios, Viagem a dois
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Together roaches everywhere from the shower to behind my bed by my sink it's very not clean there were things under the bed where people haven't swept at their housekeepers as well as they have bad customer service

4/10 - Insatisfatória

Christopher

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Some rooms have coffeemakers, refrigerators, towels, or smoke detectors, or hair in the sink, but many don't. Your best guess as to which you will get. Many of the guests can be quite noisy.

10/10 - Excelente

Yanling

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e comodidades
convenient
Hospedou-se por 1 diária em fev. de 2024

4/10 - Insatisfatória

Rachel

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
No control over unruly guests. Staff gives out room keys to strangers whose name is not on the room reservation which is completely unsafe and illegal. The smoke detectors in the rooms have been removed from all rooms which is unsafe and a safety violation. There would be no way to smoke or fire in the rooms. This is supposed to be a no pet property but there are always dogs inside of the property that bark all hours of the day. There’s constantly smoking inside of the rooms. Walls, appliances, curtains bedding and towels are all completely filthy with stains and strong urine stains. I’ve had to clean my room several times after check in and it’s really annoying. I travel back and forth from LA to SF every week and stay here because of the convenience and it’s really concerning and unfortunate to see the value of the property going downhill. I really hope things get batter
Hospedou-se por 1 diária em dez.. de 2023

2/10 - Terrível

Johannes

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
This is a drug users hotel, lots of noise until 6am loud TV from the next room. You smell the drugs in the hallway.
Hospedou-se por 3 diárias em dez. de 2023

10/10 - Excelente

Daniella

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Manager is great
Hospedou-se por 1 diária em nov. de 2023

2/10 - Terrível

Audrey

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Rachel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Thank you for accommodating me. I appreciate the improvements. Will stay again the next time I’m in San Francisco. Thank you!

6/10 - Ok

Bernard

Old and Cheap.
The building is old and you can hear a lot of the noise outside your room. A manager actually walked into my room by mistake around midnight, waking me up. It is a cheap place to stay if you are on a budget.
Hospedou-se por 1 diária em nov. de 2023

10/10 - Excelente

JONI

Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023

4/10 - Insatisfatória

Rachel

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Not a clean place.
Hospedou-se por 5 diárias em out. de 2023

2/10 - Terrível

Anthony

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
There was no window pane so I was unable to shut the window.

2/10 - Terrível

Araceli, San Francisco

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
First room they gave me had holes in walls. the second room was fine except i could hear the conversation of the people next door and they were talking and having sex until 4:30am. I had to go to the person incharge of hotel at the time and asked to talk to these people. They ended up leaving. the place was dirty and it smelled like crap. the rooms were cold and no heater around. didn't like it at all.

8/10 - Boa

Dakarai

Pontos positivos: Condições e instalações da propriedade
Change the sheets
It was okay nothing special
Hospedou-se por 1 diária em out. de 2023

4/10 - Insatisfatória

Harriet

Viagem a dois
Pontos positivos: Limpeza e comodidades
Pontos negativos: Serviço e funcionários
The neighborhood seemed quite deteriorated, with a noticeable presence of individuals engaged in drug use, which left us feeling uneasy. There was also very loud music being played from a car at the earlier hours in the morning. While the room met our expectations, it was disappointing that there were no towels, and were never delivered, even though we were told they were in the laundry and they would bring them to our room. However, aside from this issue with the towels, the staff were friendly and accommodating, allowing us to store our bags during the day.
Hospedou-se por 1 diária em out. de 2023

4/10 - Insatisfatória

Dennis

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em set. de 2023

8/10 - Boa

David

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Untidy and rundown hotel but the property overall was fine for what we paid and the location.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Oak Hotel Management Team em 4 de out. de 2023
thanks for your review and sorry for your inconvenience

4/10 - Insatisfatória

camilla

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Just wanted convenience
You get what you pay for... Its in a convenient location though.
Hospedou-se por 2 diárias em set. de 2023
Resposta de ADS em 17 de set. de 2023
Thank you for the review

6/10 - Ok

Mitchell

Peace
Not any places to eat mear.
Hospedou-se por 2 diárias em set. de 2023
Resposta de ADS em 13 de set. de 2023
Thank you for the review

10/10 - Excelente

Antwane

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
I give it a five star it just need restrooms insid
I had an amazing experience the staff was great the room was clean and besides being in a high traffic area everything was fine.
Hospedou-se por 1 diária em set. de 2023
Resposta de ADS em 10 de set. de 2023
Thank you for the review

8/10 - Boa

Thiago

Hospedou-se por 2 diárias em set. de 2023

2/10 - Terrível

Quentin

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
At this point, it shouldn't be considered as a hotel... I stayed in 3 different rooms during my stay and it was always the same observation : dirty, noisy and smelly. Orignally planned to stay 4 nights but in the end i painfully only spent 2 nights before running out of this establishment. Honestly the worst place i have stayed at in my life Only pro : staff was comprehensive and friendly
Hospedou-se por 4 diárias em ago. de 2023
Resposta de ADS em 2 de set. de 2023
Sorry for the inconvenience

4/10 - Insatisfatória

NICHOLAS

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
It was pretty grubby, tho you get what you pay for.. It was super noisy from other tenants, got woken up all through the night from people screaming and yelling.. You hear everything there
Hospedou-se por 1 diária em ago. de 2023
Resposta de ADS em 2 de set. de 2023
Sorry for the inconvenience

10/10 - Excelente

Aleksis

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very kind staff and very convenient
Hospedou-se por 5 diárias em ago. de 2023
Resposta de ADS em 15 de ago. de 2023
Thank you for your review

6/10 - Ok

ton

Good location
Hospedou-se por 3 diárias em jul. de 2023
Resposta de ADS em 8 de ago. de 2023
Thank you for the review , have a good one

6/10 - Ok

Ernest

Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em jun. de 2023
Resposta de Ads em 30 de jun. de 2023
Thank you for the rating

4/10 - Insatisfatória

Viajante verificado

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Truth be told, although the staff was friendly, the place was loud and dirty. A fine place to stay if you are looking for a cheap place and don’t care about cleanliness or noise.
Hospedou-se por 6 diárias em mai. de 2023
Resposta de ADS em 28 de mai. de 2023
I understand that you had a mixed experience at the hotel. The staff was friendly, but the place was loud and dirty. I appreciate you sharing your feedback. It's important to me that guests have a positive experience, and I will use your feedback to improve the hotel.I'm glad that you mentioned that the staff was friendly. I know that our staff is one of our greatest assets, and I'm always working to make sure that they are providing the best possible service.I'm sorry to hear that you found the place to be loud and dirty. I know that cleanliness is important to guests, and I will work with the housekeeping staff to make sure that the hotel is kept clean and tidy.I hope that you will give the hotel another chance in the future. I'm confident that you will have a better experience if you come back when the hotel is less crowded.Thank you for your feedback. It's important to me that I know what guests think of the hotel so that I can make it the best it can be.

2/10 - Terrível

Clifton

Pontos negativos: Serviço e funcionários
horrible the owners were very rude
Hospedou-se por 3 diárias em mai. de 2023
Resposta de ADS em 28 de mai. de 2023
I am very sorry to hear that you had a bad experience with the hotel owners. I understand that it can be very frustrating and upsetting to be treated rudely by someone who is supposed to be providing you with a service.I would like to apologize on behalf of the hotel owners. I know that their behavior was unacceptable, and I will speak to them about it. I will also make sure that they are aware of the importance of providing guests with a friendly and welcoming experience.I hope that you will give the hotel another chance in the future. I am confident that you will have a better experience if you come back when the owners are not present.In the meantime, I would like to offer you a full refund for your stay. I hope that this will help to make up for your bad experience.Thank you for bringing this matter to my attention. I will do everything I can to ensure that it does not happen again.Sincerely,FrontDesk Manager

10/10 - Excelente

Beverly

Hospedou-se por 1 diária em mai. de 2023
Resposta de ADS em 28 de mai. de 2023
Thank you. I hope your year is filled with joy and success.

8/10 - Boa

Herman

Viagem de negócios
Pontos positivos: Serviço e funcionários
Nice alternative for the price
Great staff made up for the facilities. A relative bargain in a very expensive coty.
Hospedou-se por 2 diárias em abr. de 2023
Resposta de ADS em 28 de mai. de 2023
"I'm glad you found the staff to be helpful and friendly. We're always working to improve our customer service, and it's great to hear that we're on the right track."

8/10 - Boa

William

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2023
Resposta de ADS em 28 de mai. de 2023
I hope you had a pleasant stay. We hope to see you again soon.

4/10 - Insatisfatória

AuReyon

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
The staff at the front desk were very nice but the rest of my experience was less than ideal. The lock on my room door was very flimsy and felt as though anyone could get it. The room was very dirty. The refrigerator and microwave had dust and sticky residue on them. The blanket on the bed had burn marks on them and the whole room smelt like urine. The communal bathroom had super sticky floors but they were cleaner than the bedroom. The other tenants were super loud all night long. They were playing super loud music, yelling at each other, and you could here them walking up and down the hall talking to each other. I only managed to sleep a couple hours the one night I stayed here. The price is nice and the staff are nice but I would not recommend staying here if you want a stress free and clean environment.
Hospedou-se por 1 diária em mar. de 2023

8/10 - Boa

Miguel

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Friendly customer service
Hospedou-se por 5 diárias em mar. de 2023
Resposta de sai em 29 de abr. de 2023
thanks for your review

2/10 - Terrível

Jeremy

Viagem de negócios
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Bugs in the bed, there was a used band-aid on the quilt when I arrived to the room, the microwave looked like it hadn’t been cleaned in 73 business years, the sheets had been used by prior guests to put out cigarettes/weed or God knows what, there was dog hair on my pillows and sheets upon arrival, the entire hotel smelled like piss, the sink was so old and run-down that whenever I used it, the water just went directly to the floor, there was graffiti on the bed frame, other hotel-stayers were clearly on crack, heroine or the likes. Overall, I genuinely feared for my life during my stay here and felt like I was in a prison.
Hospedou-se por 1 diária em fev. de 2023

2/10 - Terrível

Shangzhi

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
They canceled my reservation by themselves without my permission. After I arrived the hotel, they told me they didn’t have the empty room. Then I went to the hotel they recommended, it was so terrible. So noisy and too dirty.
Hospedou-se por 1 diária em fev. de 2023

4/10 - Insatisfatória

Melissa

Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The walls were so thin you could hear people in the next room talking, no soap for the shower, no coffee for the coffee maker. For the price I would have expected better linens, nicer bed spread and at least some soap!
Hospedou-se por 1 diária em fev. de 2023

8/10 - Boa

Kenichi

Pontos positivos: Limpeza e serviço e funcionários
The room was clean. The bed was good. The refrigerator was equipped in the room. The bathroom was good. The hotel location was good, since the area was close to the union square & the Moscone Center (roughly 15 min by walk). So, most of points were good. However, the vehicle noises from outside were not small. The room had no heating device, and room was a little cold, since it was February. This hotel is not perfect, but I guess it provides cost-effective stay for you.
Hospedou-se por 6 diárias em jan. de 2023

6/10 - Ok

Joanna

Viagem em grupo
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
Small rooms and awkward bathrooms but I only stayed there to sleep not to hangout
Hospedou-se por 1 diária em jan. de 2023

8/10 - Boa

Christopher

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
pretty good
Not too bad of a place / above average
Hospedou-se por 2 diárias em jan. de 2023

10/10 - Excelente

Traci

Viagem de negócios
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Great little spot reasonable!!!
Hospedou-se por 1 diária em dez.. de 2022

10/10 - Excelente

Marcus

Hospedou-se por 1 diária em dez.. de 2022

8/10 - Boa

Traci

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2022

8/10 - Boa

AKIRA

Hospedou-se por 2 diárias em nov.. de 2022

6/10 - Ok

Gloria

Pontos positivos: Serviço e funcionários
No comment
Hospedou-se por 2 diárias em nov.. de 2022

8/10 - Boa

Bruce

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great price....quiet....great TV...Great location, just far enough away from the Tenderloin shitshow...
Resposta de Oak Hotel Management Team em 7 de nov. de 2022
thank you for staying at oak hotel

6/10 - Ok

camilla

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pleasantly surprised
The Oak hotel is located in a killer location. 3 blocks away feom the Van Ness bart station, and its on a fairly quiet street. Now it is an old hotel in need of some repairs/update's. Dish network didn't work, and this seems to be a running theme with all the SFO hotels... The cleaning crew doesn't clean. It appears that they do minimal work such as cleaning countertops, taking out the trash, and replacing linen. But as far as doing a good vaccuum/mop job, getting food stains or who knows what stains off the walls and doors, and drapes nope that just doesn't happen.
Hospedou-se por 2 diárias em set. de 2022
Resposta de Oak Hotel Management Team em 7 de nov. de 2022
thank you for staying at oak hotel

2/10 - Terrível

Ellen

Hospedou-se por 1 diária em set. de 2022
Resposta de Oak Hotel Management Team em 7 de nov. de 2022
thank you for staying at oak hotel