Great Stay with One Big Hiccup
"I really enjoyed the hotel itself! The place is lovely and kept super clean, and the bed was one of the most comfortable I've slept in. My room was on the smaller side, but I know they have more spacious ones available.
A quick tip on the neighborhood: It's definitely improving (I walked through in 2023 and it was worse), but you still need to be aware. My advice is to walk straight down to Market Street to get to Union Square or the Financial District, and I'd suggest avoiding Turk, Eddy, and Ellis streets.
Now, for the one big issue. We had a really rough night with a disruptive guest that led to the police being called. The disturbance lasted from 11 p.m. to 3 a.m., and because the walls are a bit thin, I heard everything and got no sleep. The good news is that the staff handled it the next morning and the disruptive guest was removed. My only real disappointment was that management never reached out to me or the other affected guests. A simple 'Sorry you went through that' would have gone a long way. It's not a dealbreaker, but it was a missed opportunity to show great customer care."
