Thank you for staying with us and we appreciate your review. We are glad that you found the hotel staff great and helpful and also enjoyed our convenient downtown location. We hope to see you again on your next trip to San Francisco.Best,

Thank you for staying with us and appreciate your review. We are glad you enjoyed our safe and convenient downtown location. Your feedback is important to us so we are able to continually improve our hotel. We hope you will give us the opportunity to provide you with a better stay next time when you are in town.Best,

Thank you for your nice comments. Hope to see you again.

Thank you for your nice comments. Hope to see you again.

Thank you for posting such a great review. We are looking forward to your stay with us again in the future.Best

Thank you for staying with us and hope to see you again on your next trip to San Francisco.Best,

Thank you for your nice comments and we welcome you back for a future stay. Best Regards,

Dear guest, Thanks for staying with us and hope to see you again on your next trip. Best Regards,

Thanks for staying with us. We're sorry that you were unhappy – we'll work hard to fix the issue that you experienced. Thanks for your review.

Dear guest, Thanks for staying with us and appreciate your review. We are sorry that you were not satisfied with your room. For the nicer room, we recommend you to reserve the room with two double beds or one queen bed on the top floor. We will try our best to make your stay enjoyable next time. Best Regards, Front Desk Team

Thank you for staying with us. We are so glad to hear that you enjoyed our convenient downtown location. Hope to see you again on your next trip to San Francisco.Best,

Thank you for staying with us and appreciate your review. We are glad to hear that you enjoyed our convenient downtown location and clean accommodation as well as friendly staff. We offer some rooms with more spacious, please be sure to inquiry this accommodation in the future. For a nicer room, we recommend you reserve a Queen room or Deluxe Double room at the top floor of our hotel. We hope you will give us the opportunity to provide you with a better stay next time when you are in town.Best,

Thank you for staying with us and appreciate your review. As you know, one of the great features of our hotel its central location. In such an urban setting, noise is unavoidable. We do have some rooms that facing the courtyard will be quiet, but there will be less natural light coming into the room. Please be sure inquire at the front desk in the future. We are so pleased that you had an enjoyable stay including our clean accommodation and helpful staff. Hope to see you again on your next trip to San Francisco.Best,

Thank you for your kind remarks about the hotel. Hope to see you again on your next trip to San Francisco.Best,

Thank you for staying with us and appreciate your review. Your feedback is important to us, so we are able to continually improve our hotel. Hope to see you again on your next trip to San Francisco.Best,

Thank you for staying with us and appreciate you review. Hope to see you again on your next trip to San Francisco.Best,

Thank you for staying with us and we hope to see you again on your next trip to San Francisco.Best,

Thank you for staying with us and we are glad you enjoyed our convenient downtown location. Hope to see you again on your next trip to San Francisco.Best,

Thank you for your kind remarks about the hotel and we hope will see you on your next trip to San Francisco.Best,

Thank you for staying with us. We are glad to hear that you find the hotel staff helpful and enjoyed our convenient downtown location. Hope to see you again on your next trip to San Francisco.Best,

Thank you for staying with us and we hope to see you again on your next trip to San Francisco.Best,

Thank you for your review. We completely understand your feelings and regret your unsatisfactory experience. We are glad that you brought these issues to our attention , we will make sure to share your comment regarding the window and the heating system to our maintenance department to check and fit it. Our front desk is always available 24/7, and we are happy to assist you with the hotel needed. If you feel our bed is on the firm side, we can provide a mattress pads to your room. Our room cleaning service by requested only! We hope you will choose to stay with us again. Best,

Thank you for staying with us and we hope to see you again on your next trip to San Francisco.Best regards,

Thank you for staying with us. We sincerest apologize for the conduct and attitude of our front desk employee and your feedback is important to us so we can able to continue improve our hotel. We do have quiet rooms that facing the courtyard, but there will be less natural light coming into the room. We hope you will give us the opportunity to provide you with a better stay next time when you are in town.Best,

Thank you for staying with us and we appreciate your review. We are glad that you enjoyed our convenient downtown location. We do have some rooms with more spacious be sure to inquire about this accommodation in the future. Also, if you wish to have a nicer room, we recommend reserve a Deluxe Double Room at the top of our hotel. We hope you will give us the opportunity to provide you with a better stay next time when you are in town.Best Regards,

Thank you for staying with us and we hope to see you again on your next trip to San Francisco.Best,

Thank you for staying with us and we appreciate your review. We are glad you enjoyed our convenient downtown location. We hope to see you again on your next trip to San Francisco.Best,

Thank you for staying with us and we appreciate your review. We are glad to hear that you had enjoyable stay including the clean accommodation and great location. We will make sure to share your comments to our management team so we are able to continually improve our hotel. We hope to see you again on your next trip to San Francisco.Best,

Thank you for staying with us and we appreciate your review. We are glad that to hear that you enjoyed your stay including clean accommodation and friendly staff. Also, the location are safe and convenient. We hope to see you again on your next trip to San Francisco.Best,

Thank you for staying with us. Your feedback is really important to us , so we are able to continually improve our hotel. We are glad that you enjoyed our convenient downtown location and we hope you will give us the opportunity to provide you with a better stay next time when you are in town.Best,

Thank you for staying with us. We wish to express our concern and regret, regarding the incident you described, and our surprise that such an incident happened in the area of the hotel is extremely rare. We wish to strongly state that our hotel's surroundings are generally one of the safest in the area, of course crime, can happen anywhere. So we regret your experience but it is definitely is the safe area of the Chinatown gate where we are located.Sincerely,

Thank you for staying with us and we appreciate your review. We are glad that you enjoyed our convenient downtown location and we hope to see you again on your next trip to San Francisco.Best,

Thank you for staying with us and we appreciate your review. We apologize for the street noise experience, as you know, one of the great features of our hotel is its central location. In such an urban setting, noise is unavoidable. We do have quiet room, facing a courtyard will be quiet, but there will be less natural light coming into the room. Please be sure inquire for this accommodation in the future. As for our beds, they are purposely designed to be mid firm to appeal to the majority of our guests. If the bed was uncomfortable for you, we apologize. We hope you will give us the opportunity to provide you with a better stay next time when you are in town.Best,

Thank you for staying with us and we hope to see you again on your next trip to San Francisco.Best,

Thank you for staying with us and appreciate your review. We apologize for the unpleasant experience, we will make sure to share your comment regarding cleanliness standard to our housekeeping department. For the nicer or bigger room, we recommend reserving a Queen room or Deluxe double room at the top of our hotel. Your feedback is important to us, so we are able to continually improve our hotel. We hope you will choose to stay with us again.Best Regards,

Thank you for your kind remarks about the hotel. We hope to see you again on your next trip to San Francisco.Best,

Thank you for staying with us. Your feedback is important to us, so we are able to continually improve our hotel. For nicer or bigger room, we recommend reserving a Queen room or Deluxe double room at the top of our hotel. We hope you will choose to stay with us again.Best,

Thank you for staying with us and appreciate your review. Hope to see you again on your next trip to San Francisco.Best,

Thank you for staying with us and appreciate your review. Grant Plaza is a historic building in the Chinatown/Union Square area, built over 70 years ago. Therefore, hotel construction, unfortunately, can not be changed. Hope to see you again on your next trip to San Francisco.Best,

Thank you for staying with us. We apologize for the unpleasant experience during your stay. Our front desk team is always available 24/7 and we are happy to assist you with your hotel needs even though we will try to arrange another room for you if your present room is not satisfactory. For a nicer room, we recommend reserving a Queen or Deluxe Double at the top of our hotel. We hope you will choose to stay with us again.Best,