Clerk Aden was very nice. Others that brought towels, pillows and checked me out also. Mercedes was rude and did not have any customer service skills while talking to me, didnāt even look at me when she asked me what I needed. The lights were off in stairway the first night we arrived and I slipped on a step. Room carpets were very gross I did not want to take my shoes off the whole time I was there, I do not believe the beds were a queen, seemed more like a full. The pull out couch bed was unacceptable, looked to be VERY old. The springs that you could feel when you laid down were almost unbearable and mattress was dirty. So hard to pull out and put back in. Only my husband could do it
The pillows hardly had anything in them, thatās why I had to call for more.
Parking spots are a joke, can hardly get in and out of the car without hitting the car next to you. My family members also booked a room and it had no air, it was broken!
The pictures looked ok online, better then in person.
I know they can not control the environment surrounding the area but there was drunk people laying on the sidewalk and we went out to the beach at night right in front of the hotel with children some young, and people came within about 15 feet from us and started having intercourse! There went our family night out looking for shells.
I wish I would have booked somewhere else, canāt believe I spent over 2,000 ( including parking) on this place. Extremely disappointed and at some point disgusted.
