6/10 - Ok
Diane
Viagem com a família
23 de jul. de 2025
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
They did a beautiful job renovating the Hotel for about 30 million dollars.. it’s beautiful and well appointed especially if you have a maximalist style like me. It’s too bad they spent zero dollars educating & training the staff! The Concierge upon check in was not friendly or welcoming at all! She never smiled once. When we arrived in the room I texted the Concierge for ice.. they took forever so we gave up and went to the pool. The pool was packed and they ran out of towels. I requested an iron/board to the room.. they stated they don’t have one. They said that there is a steamer in the closet.. there was but it didn’t work! I have never stayed in a hotel that didn’t have an iron/ board available. We had dinner at Quixote and it was excellent. Our waiter, Sean was lovely, very attentive and knowledgeable about the menu… he was friendly and smiled often unlike the Concierge. We went to Lou Lou’s to see the band.. bar staff there were not friendly or welcoming either. The room was clean and bed was comfortable but it was very loud & not conducive to sleep. We had breakfast the next morning at the Diner and our server, Taylor was excellent, friendly, welcoming and attentive. We checked out by 11:00 and again were treated like we didn’t matter! When I got home, I realized that I left my silk robe there.. I have called 10 times to retrieve it… no answer! They have not answered the phone all day!!! I spent a lot of $$$ so disappointed!
Diane
Hospedou-se por 1 diária em jul. de 2025
