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Avaliações de Best Western Boerne Inn & Suites

2.5 out of 5
Best Western Boerne Inn & Suites
36756 I 10 Johns Rd, Boerne, TX

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 451 de 954 avaliações" "
Nota 8 - Boa. 282 de 954 avaliações" "
Nota 6 - Ok. 110 de 954 avaliações" "
Nota 4 - Insatisfatória. 68 de 954 avaliações" "
Nota 2 - Terrível. 43 de 954 avaliações" "

8,6/10

Limpeza

8,6/10

Serviço e funcionários

8,2/10

Comodidades

8,2/10

Condições e instalações da propriedade

8,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Adam

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Thank you to the staff for a great stay.
Hospedou-se por 2 diárias em mai. de 2024

10/10 - Excelente

Nicole

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was great.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Tony em 13 de mai. de 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable and that our staff provided the level of service you expect and deserve. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 - Excelente

Palmira, Round Rock

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great facility nice clean and comfortable.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Tony em 6 de mai. de 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 - Excelente

Terry, Chapel Hill

Hospedou-se por 1 diária em abr. de 2024
Resposta de Tony em 13 de mai. de 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

8/10 - Boa

david

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
no restaurants near by
Hospedou-se por 1 diária em abr. de 2024
Resposta de Tony em 30 de abr. de 2024
Thank you for providing feedback on your stay with us. We appreciate the time you have taken and we hope to see you again soon. Sincerely,Tony H.General Manager

8/10 - Boa

Patricia

Viagem com a família
The staff was friendly and professional. The door to my room & the bathroom door need to be rehung as they are not flush
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Tony em 16 de abr. de 2024
Thank you for providing feedback on your stay with us. We will have our maintenance department repair the doors you noted. We hope to see you again.Sincerely,Tony H.General Manager

10/10 - Excelente

Pamela

Pontos positivos: Limpeza, serviço e funcionários e comodidades
Needs some updates, but was clean.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Tony em 14 de abr. de 2024
Thank you for providing feedback on your stay with us. We are in the process this year of improving our product to better meet the needs of our guests. We hope you will come back soon.Sincerely,Tony H.General Manager

10/10 - Excelente

Lee

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Confidently located off the Interstate
Hospedou-se por 1 diária em abr. de 2024
Resposta de Tony em 12 de abr. de 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely,Tony H General Manager

8/10 - Boa

Mara

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I liked breakfast, though I wish there were more fruit options
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Tony em 1 de abr. de 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

6/10 - Ok

Hugo

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Room was not clean and the EV charge didn’t work
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Tony em 26 de mar. de 2024
Thank you for your feedback. We apologize for the issue you encountered with the EV charger. Also, we are sorry our cleanliness was not up to standards and we will review our cleaning processes.Sincerely,Tony H.General Manager

10/10 - Excelente

Thomas

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice room. Clean room and breakfast area, good amenities!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Tony em 26 de mar. de 2024
Thank you for your feedback. We are pleased that your stay was pleasant and that we provided the service you expected. We hope to see you again soon.Sincerely,Tony H.General Manager

6/10 - Ok

Karol

Viagem a dois
Pontos negativos: Serviço e funcionários e comodidades
Breakfast was not stocked. 7:45 AM and the eggs and yogurt were gone and never replaced. Manager was rude about it
Hospedou-se por 1 diária em mar. de 2024
Resposta de Tony em 21 de mar. de 2024
I sincerely apologize that our breakfast was not stocked at the level we expect and you deserve. We will ensure we do a better job in the future.Sincerely,Tony H.General Manager

10/10 - Excelente

Christoher

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was incredible and accommodating
Hospedou-se por 1 diária em mar. de 2024
Resposta de Tony em 18 de mar. de 2024
We appreciate your comments and rating. Our staff works hard to ensure every guest has an enjoyable stay.We hope to see you again soon.Sincerely,Tony H.General Manager

10/10 - Excelente

Barbara

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Tony em 21 de mar. de 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

8/10 - Boa

Mamoru

価格の割に良いホテルと思います。
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Tony em 7 de mar. de 2024
We are grateful for your comments and rating. We look forward to your next visit.Sincerely,Tony H.General Manager

8/10 - Boa

Elda

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean rooms, Free breakfast was kept clean tables, food area. Would stop here again
Hospedou-se por 1 diária em fev. de 2024
Resposta de Tony em 23 de fev. de 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 - Excelente

Don

Hospedou-se por 1 diária em fev. de 2024
Resposta de Tony em 21 de mar. de 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony HGeneral Manager

10/10 - Excelente

Gloria, pacoima

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property and rooms very clean. Staff was courteous and efficient. Breakfast was excellent.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Tony em 23 de fev. de 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable and that you were able to enjoy our breakfast. We look forward to your next visit. Sincerely, Tony H General Manager

8/10 - Boa

Roger

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good Place to Stay on the Way
Convenient place to stay when in the San Antonio area or passing through like we were.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Tony em 8 de fev. de 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 - Excelente

Bob

We had a short stay. Our dog had an appointment with a veterinarian specialist early and we didn’t want to drive in the early AM, potentially facing heavy traffic. The Best Western was perfect. Extremely clean. Free continental breakfast. No complaints.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Tony em 8 de fev. de 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony HGeneral Manager

8/10 - Boa

Maureen

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
The accommodations and staff were good, as I've found all Best Westerns to be. However, the shower water was not not enough. Also, the bathroom's light is combined with a powerful air vent that is very loud. You can't turn on the bathroom light without the noise disturbing others sleeping in the room.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Tony em 5 de fev. de 2024
Thank you for providing feedback on your stay with us. We sincerely apologize for the issues you encountered and our maintenance staff will take corrective action. We hope you will visit us again soon.Sincerely,Tony H.General Manager

8/10 - Boa

Sherry

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Tony em 23 de fev. de 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 - Excelente

Glenn

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Professional staff
Great stay with exceptional staff
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Tony em 30 de jan. de 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

4/10 - Insatisfatória

Lacey

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
"NOT THE BEST" Best Western Regrets
I expected more than this hotel offers...thats what the woman at the check in counter told me. I expected a desk that wouldn't fall on me because one of the legs came out from underneath it while I was working I almost ruined my work computer that way then I expected a bed that was made not halfway made and then when I sat on the bed the mattress Springs were so sharp that it hit my sciatic nerve so I decided not to bed for me. Then I realized the room wasn't getting cool even though it's winter time it was a warmer day and it was very stuffy and it smelled similar to cat piss in there so I asked if I could maybe get a room with a better air conditioner and possibly better bed he told me that the beds all come from the same place the same age and that the room she's going to move me into might have a better AC it was far hotter. It didn't work any better only worse. The bathroom tub won't drain no matter how hard I tried to get it to drain and the hot water stays hot maybe 20 minutes good for most and I'd have to say just the overall cleanliness of the building and its age and I didn't even attempt breakfast I would never stay here again or advise anyone else to
Hospedou-se por 1 diária em jan. de 2024
Resposta de Tony em 29 de jan. de 2024
I sincerely apologize for the issues you encountered during your stay with us. Your stay was not acceptable by your or our standards and our maintenance team will immediately review the problems with the rooms and make appropriate repairs or replace broken items. Again, I am sorry for the problems you encountered.Sincerely,Tony H.General Manager

10/10 - Excelente

Arlene

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great location and short drive to beautiful Main Street fir dining and shopping.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Tony em 29 de jan. de 2024
Thank you for providing feedback on your stay with us. We are happy to see that you were able to enjoy the benefits of Boerne. We hope to see you again.Sincerely,Tony H.General Manager

10/10 - Excelente

Larry

Hospedou-se por 1 diária em jan. de 2024
Resposta de Tony em 22 de jan. de 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 - Excelente

michele

Hospedou-se por 1 diária em jan. de 2024
Resposta de Tony em 18 de jan. de 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 - Excelente

lex

Hospedou-se por 1 diária em jan. de 2024
Resposta de Tony em 5 de fev. de 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony HGeneral Manage

10/10 - Excelente

David

Hospedou-se por 2 diárias em dez. de 2023
Resposta de Tony em 26 de jan. de 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

6/10 - Ok

William

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The manager was very helpful. Incorrect Ing no hot water in our shower. He moved us to another room to help us out.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Tony em 3 de jan. de 2024
Thank you for your feedback. We apologize for the issue with the hot water and assure you we have found the problem and resolved it. We hope you will visit us again.Sincerely,Tony H.General Manager

8/10 - Boa

Frederick A

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Tony em 3 de jan. de 2024
Thank you for providing feedback on your stay with us. We appreciate the time you have taken and we hope to see you again soon.Sincerely,Tony H.General Manager

6/10 - Ok

Kyungin

Viagem com família e crianças pequenas
Pontos positivos: Comodidades
Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Tony em 3 de jan. de 2024
Thank you for your feedback. I am sorry we did not meet your or our expectations..Sincerely,Tony H.General Manager

8/10 - Boa

Vickie

Viagem em grupo
Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Tony em 2 de jan. de 2024
Thank you for providing feedback on your stay with us. We appreciate the time you have taken and we hope to see you again soon.Sincerely,Tony H.General Manager

6/10 - Ok

Eric

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I had a problem with the air conditioner in my room, it would only run for 15 minutes at a time when I set it on high fan / cool to 61 degrees, which is what I consider to be comfortable while sleeping. It never went above 76 degrees in the room. Also, the breakfast buffet in their dining room lost electricity all on one side in the middle of breakfast, which cut out nearly all the service machines, like coffee/juice dispensers, waffle makers, etc. They didn't fix it until breakfast service was over, leaving a lot of disappointed customers. Including me. I wanted a second helping of juice and some coffee. My wife had to settle with coffee brewed from the microbrewer in our room. The room itself was neat and clean, they had nice soaps and towels, a closet, a great shower with unlimited hot water and a spacious bathroom....but it was still kinda ruined by the fact that the air conditioner didn't want to obey commands. I slept fitfully and wasn't well rested the next morning. Maybe I should have complained and requested another room, but I just didn't want to have to move all our stuff to a different one when I was only staying one night.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Tony em 26 de dez. de 2023
Thank you for providing feedback on your stay with us. I sincerely apologize for the issues you encountered and assure you your experience was atypical although we realize that every guest encounter is critical to our success and your comfort. We have addressed all these items listed. We hope you will give us another opportunity to serve you.Sincerely,Tony H.General Manager

10/10 - Excelente

Alfonso

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Joyful front desk clerk
This was our 2nd stay at g this facility in the last few months. Same clerk with a friendly disposition.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Tony em 20 de dez. de 2023
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

6/10 - Ok

Viajante verificado

Viagem com a família
No hot water to shower with temperature outside was 35 degrees so not very pleasant to shower in the morning
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Tony em 12 de dez. de 2023
Thank you for providing feedback on your stay with us. Since we did not have a hotel wide hot water issue, our maintenance department will determine what occurred that caused your issue. We sincerely apologize for that occurring and realize how this is such a significant issue for any guest.Sincerely,Tony H.General Manager

6/10 - Ok

Lorena

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Wr did not have hot water in the morning to shower
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Tony em 11 de dez. de 2023
Thank you for your rating and comments. I sincerely apologize for the issue you encountered with hot water. We did not have a hotel wide outage so our maintenance department will determine why this occurred. We hope you will give us another chance to show our commitment to our guests.Sincerely,Tony H.General Manager

8/10 - Boa

Jim

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Resposta de Tony em 23 de fev. de 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 - Excelente

Roger

Hospedou-se por 1 diária em nov. de 2023
Resposta de Tony em 20 de dez. de 2023
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

4/10 - Insatisfatória

Ernest

Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza e condições e instalações da propriedade
The room 104 they put us in smelt so bad of dog piss I could not breathe.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Tony em 29 de nov. de 2023
Thank you for providing feedback on your stay with us. I sincerely apologize for the issue you experienced and we will make every effort to alleviate the smell in that pet friendly room.Sincerely,Tony H.General Manager

10/10 - Excelente

Acacia

Viagem com animais de estimação, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We've stayed here multiple times on our way to visit family. This hotel is very convenient, friendly staff, the room rates are good and they allow our dog. Some wear and tear in the bathrooms, but the room is always clean and comfortable. The breakfast is also good with lots of options.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Tony em 29 de nov. de 2023
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

8/10 - Boa

Chris

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Decent place to stay on short notice.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Tony em 20 de nov. de 2023
Thank you for your feedback. We hope to see you again soon.Sincerely,Tony H.General Manager

8/10 - Boa

John

Hospedou-se por 1 diária em nov. de 2023
Resposta de Tony em 11 de dez. de 2023
Thank you for providing feedback on your stay with us. We appreciate the time you have taken and we hope to see you again soon.Sincerely,Tony H.General Manager

8/10 - Boa

Felicia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Curtains in the room had mold on them on the bottom.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Tony em 14 de nov. de 2023
Thank you for providing feedback on your stay with us. We realize we have an issue with our curtains and are in the latter stages of procuring new curtains for all the rooms. We hope you will come back in the future to see our improvements.Sincerely,Tony H.General Manager

10/10 - Excelente

stephanie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Tony em 13 de nov. de 2023
Thank you for choosing Best Western. We're glad you had a wonderful stay and we look forward to serving you in your future trips.Tony H.General Manager

8/10 - Boa

Sue

Pontos positivos: Comodidades
Every was great. The one thing I was put off by, was the fact they charge $25 for early check in. I was 45 minutes early (and they were checking someone else in and then made it a point to tell me. It worked out fine (I went grocery shopping for the weekend)- but most hotels either just say, I’m sorry, check in isn’t til 3- or just check you in. It was just the first time I had ever encou.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Tony em 13 de nov. de 2023
Thank you for providing feedback on your stay with us. In regards to the early check in fee, we do a complimentary early check in at 2:00 PM. For those before that we do charge a fee unless you are an Elite Best Western Rewards member who have any time complimentary early check in or late check out. We appreciate your concern and hope this provides some explanation.Sincerely,Tony H.General Manager

8/10 - Boa

Rick

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de Tony em 6 de nov. de 2023
Thank you for your feedback. We hope to see you again soon.Sincerely,Tony H.General Manager

10/10 - Excelente

Melody

Hospedou-se por 1 diária em out. de 2023
Resposta de Tony em 14 de nov. de 2023
Thank you for providing feedback on your stay with us. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 - Excelente

Mayra

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em out. de 2023
Resposta de Tony em 25 de out. de 2023
Thank you for providing feedback on your stay with us. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 - Excelente

Daniel

Hospedou-se por 2 diárias em out. de 2023
Resposta de Tony em 13 de nov. de 2023
Thank you for providing feedback on your stay with us. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager