Casas na Árvore em Samaná, 20

"He llegado super cansada en la habitación y no estaba arreglada para el nuevo check in. Tuve que esperar como 1 hora. Intenté mi reembolso pero no pude. He elegido la habitación donde hay la piscina adelante, pero estuve como 3 dias y la piscina estava siempre sucia. La limpieza en general no esta tan buena. Pero para mí, el peor es que el precio no corresponde con las instalaciones. El baño es terrible, pequeño y con materiales de mala calidad. Las habitaciones son muy pequenas, las cortinas siempre a caer. Muy precario para el precio. No vale la pena. Para quien desea hacer fotos para instagram es posible, pero la realidad es otra. No recomendo. "

"Our experience at the resort was excellent. We were very well received and accompanied by ambassador Eddyl, who managed to attend to our group masterfully. The facilities are impeccable; everything is well-maintained, modern, and impeccably clean. The island's natural beauty boasts breathtaking landscapes. The rooms are spacious, comfortable, and have high-quality linens. The gym has excellent equipment and professional supervision from Julio. The pools are beautiful, and the beach area is very comfortable. The service there was also excellent; Julio, always cheerful and available, Edward, discreet and competent, and Glen, who truly went out of his way to assist us in EVERYTHING. The cuisine is varied and delicious, with a highlight being the seafood. Yazmin, the Food & Drink manager, made perfect adaptations to our style of enjoying the beach with snacks and drinks. An exceptional professional. Thank you! In the restaurants, the service from Alan, Luiz, Miguelina, and Esmilsi was impeccable, with special mention to Miguel, always smiling and present everywhere. The hotel's surroundings are beautiful, as is the beach, but what truly made the stay special was the attention from the entire team, including Emanuelle, with her contagious smile. Even those not mentioned showed genuine willingness to provide a great experience. As an area for improvement, the all-inclusive system could be refined; outside of the defined hours, drinks and meals were slow to arrive or unavailable."

"Café da manhã muito bom. Quarto muito confortável. Hotel um pouco afastado do centro, sendo necessário um veículo alugado para facilitar a locomoção na região . "

"Hotel bem localizado, mas pessimo em questão de manutenção/conservação em geral e atendimento. Um unico e lento funcionário na recepção para atender a tudo e a todos. Não tem prioridade para checkout. Perdi meu vôo por conta disso e de outros motivos. Cofre e outros itens do quarto quebrados ou merecendo troca e reposição. A piscina fica no 6.o andar e devemos pegar e devover as toalhas no 2.o andar, na mesma recepção já mencionada. Um caos de logística e de organização..."