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Avaliações de Kasa Downtown Salt Lake City

Kasa Downtown Salt Lake City
360 400 West, Salt Lake City, UT

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 13 de 21 avaliações" "
Nota 8 - Boa. 3 de 21 avaliações" "
Nota 6 - Ok. 1 de 21 avaliações" "
Nota 4 - Insatisfatória. 1 de 21 avaliações" "
Nota 2 - Terrível. 3 de 21 avaliações" "

8,6/10

Limpeza

8,0/10

Comodidades

8,4/10

Condições e instalações da propriedade

Avaliações

8/10 - Boa

Betsy

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Kasa Downtown Salt Lake City em 15 de mai. de 2024
Hi Betsy,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best Regards,Team Kasa

10/10 - Excelente

Edgar

Pontos positivos: Limpeza e condições e instalações da propriedade
The location its excelent and the accommodation has everything you may need.
Resposta de Kasa Downtown Salt Lake City em 11 de mar. de 2024
Hi Edgar,We are delighted to hear that you liked our superb location and well-equipped accommodations. Your kind words truly motivate us to continue providing exceptional experiences for our guests. We look forward to welcoming you back soon!Best regards,Team Kasa

10/10 - Excelente

Troy

Viagem de negócios
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Kasa Downtown Salt Lake City em 19 de nov. de 2023
Hi Troy,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

10/10 - Excelente

Josh

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Kasa Downtown Salt Lake City em 14 de nov. de 2023
Hi Josh,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

2/10 - Terrível

Nader

Viagem com animais de estimação
Pontos negativos: Condições e instalações da propriedade
The property is nothing like shown on the website. The loft with a bed is only a dream. If a dormitory like building & a shoebox of a room with a brick wall for view is to your liking then Kasa is just that. Homeless camps within view of the entrance is also worth mentioning. I checked in via virtual front desk, walked into the room and walked right out. Called Kasa & the agents were fantastic by phone & texts for lip service but useless for a refund solution, allegedly due to the booking done through Expedia. Likewise Expedia just as useless absolving itself due to non-refundable clause of Kasa. Bottom line, I lost my prepaid fee for three days to a totally misrepresented dwelling. Beware of all non-refundable bookings.
Resposta de Team Kasa em 11 de jan. de 2023
Dear Nader,We are very sorry if we failed to meet your expectations. The feedback from our guests has generally been favorable, and we regret that you had a disappointing impression overall. We acknowledge how outside factors had set the tone of your stay, and we regret missing the opportunity to host you and turn your experience around. Thank you for taking the time to share your humbling feedback.

10/10 - Excelente

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 2 diárias em set. de 2022

10/10 - Excelente

Brian

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Very clean and close to everything, which private garage and also gym. Would come back again!
Hospedou-se por 3 diárias em ago. de 2022
Resposta de Team Kasa em 10 de set. de 2022
Thanks for sharing your experience at Kasa Downtown Salt Lake City, Brian! We're glad you found our location and amenities suitable for your needs. We look forward to having you back on your future travels to our city! See you soon!

6/10 - Ok

Michael

Viagem com a família
Pontos positivos: Conforto do quarto
OK with a few downfalls
The room is all right but small. Except a few hair in the bathroom it was clean. Parking in a garage is a nice plus. The complete self check-in takes a little to get used to and find everything but it is well explained. It’s not a high end location. What I didn’t like is the view of our 1-bedroom [A) another one's balcony, B) a wall of the other house. C) an artificial dog park full of poop]. Also while there are lines for the sofa bed I also expected a blanket and some pillows similar to the ones in the bedroom. So, for the price we paid, I'm a little disappointed.
Hospedou-se por 2 diárias em dez. de 2021
Resposta de Kasa Living em 28 de dez. de 2021
Michael, Thank you for staying with Kasa and for taking the time to leave us valuable feedback. We are sorry to hear about your negative experience but appreciate you letting us know so that we can improve in the future. Safe travels, Team Kasa

10/10 - Excelente

Kitti

Viagem de negócios
Pontos positivos: Limpeza e conforto do quarto
Kasa Salt Lake City
Great place and value would stay agin
Hospedou-se por 5 diárias em out. de 2021
Resposta de Kasa Living em 3 de nov. de 2021
Kitti, We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza e conforto do quarto
Thank you Kasa!
Amazing stay and perfect location!
Hospedou-se por 3 diárias em ago. de 2021
Resposta de Kasa Living em 18 de ago. de 2021
We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa

2/10 - Terrível

Todd

Viagem de negócios
Pontos negativos: Limpeza e conforto do quarto
Kasa no casa
The hallway had dig poop for two days. A bug pile that stunk. The people upstairs had a nightly dance party till midnight They did not allow me to check in a day in advance even though they had available rooms I will not stay there again even though this was my 12th stay this year.
Hospedou-se por 2 diárias em jun. de 2021
Resposta de Kasa Living em 31 de jul. de 2021
Thank you for staying with Kasa and for taking the time to leave us valuable feedback. We are sorry to hear about your negative experience but appreciate you letting us know that we can improve in the future. Safe travels, Team Kasa

10/10 - Excelente

Abram

Hospedou-se por 3 diárias em jan. de 2021

10/10 - Excelente

Danny, Houston

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Nothing all good five star
Hospedou-se por 4 diárias em nov.. de 2020
Resposta de Norma + Team Kasa em 15 de dez. de 2020
Hi Danny, Glad to hear you enjoyed your stay. Looking forward to hosting you again soon! Have a great day! Regards, Norma + Team Kasa

10/10 - Excelente

Jeffrey

Viagem de negócios
Pontos positivos: Limpeza e conforto do quarto
Business Trip to Kasa
Great stay and great communication. Located walking distance to downtown and it was nice to have an apartment to use.
Hospedou-se por 2 diárias em set. de 2020

4/10 - Insatisfatória

Viajante verificado

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em set. de 2020

10/10 - Excelente

Colleen

Viagem de negócios
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 2 diárias em ago. de 2020

8/10 - Boa

Viajante verificado

Pontos positivos: Conforto do quarto
Pontos negativos: Limpeza
Lots of pros, but they need new cleaners...
The property was in a good location and close to downtown. The other tenants were quiet. The apartment was clean, modern, and homey. The kitchen had the essentials to cook simple meals. The bamboo memory foam mattress was firm and very comfortable. The check-in instructions were super helpful and thorough. The assigned parking spot in the underground garage was awesome since parking is a bit scarce in the area. Big downfall was their cleaning agency. We arrived to clean but damp towels that were folded and put away. Which was ironic since the dryer in the apt had a sensor to ensure items were dry. Our sheets were not changed as there were tiny black hairs everywhere, as if someone used the flat sheet as a cape while getting a hair cut. There were no spare sheets to change them out with. I texted the Kasa team at 9 am about it and didn't get a response until close to 6 pm with only a suggestion to look for a spare set. We washed them ourselves and they came clean which makes it likely they weren't washed at all. Cleaning agency also didn't refill the body wash or shampoo in the unit.
Hospedou-se por 2 diárias em jul. de 2020