4/10 - Insatisfatória
John S.
2 de ago. de 2025
Pontos negativos: Limpeza
Formal Complaint Regarding Discriminatory and Unprofessional Treatment by Host – Booking with Daniel
Subject: Formal Complaint Regarding Discriminatory and Unprofessional Treatment by Host – Booking with Daniel 7/29-31 [Property # 4518056 / VR250042] I’m writing to formally lodge a complaint regarding a deeply disappointing and troubling experience with a recent booking hosted by Daniel. This was my first time using VRBO, My family booked this home for a two-night stay for a reunion. From the moment we arrived, the host’s behavior was unwelcoming. Shortly after check-in, I walked briefly along the driveway — the only access point to the home — to take a photo of the front gate so my son could locate the entrance. Daniel then messaged us with accusations of photographing neighboring homes and claimed we were not allowed to walk more than 100 feet beyond the house — a rule never mentioned in the listing or house instructions.For context, guests must drive through a small neighborhood to reach the property gate. Once through the gate, the driveway splits — one direction leads to a closed, gated area (which we did not enter), and the other leads directly to the house we booked, situated at the very end of the drive.We did not trespass or approach any neighboring properties. We simply walked to the gate, took a photo, and returned. In all my years staying at vacation rentals, I have never been told I couldn’t walk on the property I ren
John S.
Hospedou-se por 2 diárias em jul. de 2025