6/10 - Ok
Fiona
11 de ago. de 2025
Pontos positivos: Limpeza e serviço e funcionários
Hotel closed when we arrived for check-in!
We were quite cross to find when we arrived to check in that the hotel was closed! There was a sign on the door to say that the hours of business were from 1200hrs-1400hrs and 1900hrs to 2200hrs. I didn't see any such information when I made the booking, not on the booking confirmation, which said check-in was from midday, and although the hotel emailed me to confirm the booking and gave the information about the hours of service, I never saw the message until we arrived at 4pm, tired, hot, wanting a shower and a cold drink after a long drive! I would not have booked this hotel had I had that information at the time. It may be given somewhere, but it should be prominently displayed, as I would say it is pretty critical information. It seems extraordinary to me that a hotel should be closed any time during the day. However, we were greeted warmly and there is a nice restaurant. The room was very small, but comfortable. No lift, our room was on the 2nd floor, but we were reallocated to the first floor, as we are not spritely!
Fiona
Hospedou-se por 1 diária em ago. de 2025