Verificada
4/10 - Insatisfatório
Kadeja L.
31 de mai. de 2025
Pontos positivos: Limpeza e localização
Pontos negativos: Check-in e comunicação
Disappointing stay in a beautiful villa
The villa, pool, and view were beautiful, but our stay was disrupted by multiple maintenance and management issues. Key amenities like the dishwasher (which we repaired ourselves), garage door, espresso, blender, BBQ, list goes on, were not working properly, and parts of the deck were damaged. Two showers leak into bedrooms, causing the bungalow to have a persistent moldy smell, which became a health concern. I wouldn’t recommend anyone sleep in the bungalow.Though we were told water outages might occur, the villa had a reservoir for such times. Still, from Saturday afternoon to Monday afternoon, we had no water. Management’s initial response was “Bon courage à vous.” (Good luck to you) After following up, they discovered Monday it was due to a plumbing failure on their end. During that time, we couldn’t shower, flush toilets, wash dishes, or do laundry. We had to leave to find showers and eat out, essentially turning the villa stay into a camping trip. Communication from the hosts remained unhelpful and dismissive.There were towel shortages, missing basics, and poor preparation overall, especially difficult with young children. While the welcome baguette, rum, and fruit were nice touches, the lack of accountability made the week stressful. After our stay, the hosts enabled a message timer, erasing all messages except the 100 refund confirmation, an amount that didn’t reflect the high rental cost or major inconvenience.Sadly, I can’t recommend this villa.
Kadeja L.
Hospedou-se por 7 diárias em mai. de 2025