Vista da propriedade

Avaliações de Pyramisa Beach Resort, Hurghada - Sahl Hasheesh

5 out of 5

Avaliações

7,2

Boa

Nota 10 - Excelente. 41 de 120 avaliações" "
Nota 8 - Boa. 34 de 120 avaliações" "
Nota 6 - Ok. 15 de 120 avaliações" "
Nota 4 - Insatisfatória. 13 de 120 avaliações" "
Nota 2 - Terrível. 17 de 120 avaliações" "

7,2/10

Limpeza

7,4/10

Serviço e funcionários

7,0/10

Comodidades

7,0/10

Condições e instalações da propriedade

6,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Alan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
In all the years that I have been travelling to Egypt, I have never met such kind, caring and friendly staff at all levels. The food was good with plenty of variety, the accommodation although somewhat dated in places was excellent in those that have been updated. The crowning glory is the wonderful flat sandy beach with good cover from lifeguards and beach attendants. There was no shortage of sunbeds, so no need to be up at dawn to reserve.
Hospedou-se por 14 diárias em abr. de 2024
Resposta de Pyramisa Beach Resort Sahl Hasheesh Team. em 28 de abr. de 2024
Dear our valued guest, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards.

10/10 - Excelente

Jesus

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The beach and facilities were nice. The room was also nice. One critique would be the food.
Hospedou-se por 6 diárias em dez. de 2023
Resposta de Pyramisa Beach Resort Sahl Hasheesh Team. em 25 de jan. de 2024
Dear Jesus, Warm Greetings from Pyramisa Beach Resort Sahl Hasheesh, First we would like to thank you for chosen our hotel for your recent holiday, and for taking a part of your valued time to share with us your experience at our hotel, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Regarding the food menu please be sure that your comment is taken into consideration and our F&B manager is informed. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 - Excelente

Yasser

Hospedou-se por 7 diárias em dez. de 2023
Resposta de Pyramisa Beach Resort Sahl Hasheesh Team. em 16 de jan. de 2024
Dear Yasser, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 - Excelente

Manuel

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Ich war mit meiner Freundin 10 Tage im Pyramisa Hotel und muss sagen es war ein wirklich toller Urlaub, das Personal war sehr zuvorkommend und bemüht und ein großes danke an Hassan El Tabakh wenn man was brauchte hat er sich sofort darum gekümmert war ein wirlklich toller Urlaub das Essen war sehr gut es gab auch viele A la Cart Restaurants die sehr zum empfehlen sind. Die Zimmer wurden jeden Tag gereinigt und wir bekamen jeden Tag neue Handtücher also im großen und ganzen ist dieses Hotel sehr zum empfehlen. Wir kommen gerne wieder :)
Resposta de Pyramisa Beach Resort Sahl Hasheesh Team. em 12 de jan. de 2024
Dear our valued guest, Warm Greetings from Pyramisa Beach Resort Sahl Hasheesh, First we would like to thank you for chosen our hotel for your recent holiday, and for taking a part of your valued time to share with us your experience at our hotel, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Pyramisa Beach Resort Sahl Hasheesh Team.

8/10 - Boa

Sanj

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It's a lovely place and the staff are wonderful. Our hostess "Nisreen" was so helpful and accommodating. The beach is absolutely amazing with so much wildlife.
Hospedou-se por 7 diárias em dez. de 2023
Resposta de Pyramisa Beach Resort Sahl Hasheesh Team. em 8 de jan. de 2024
Dear Sanj, Warm Greetings from Pyramisa Beach Resort Sahl Hasheesh, First we would like to thank you for chosen our hotel for your recent holiday, and for taking a part of your valued time to share with us your experience at our hotel, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Pyramisa Beach Resort Sahl Hasheesh Team.

8/10 - Boa

Mahesw

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Schön
Das Hotel war schön, aber etwas veraltet. Es wurden Reparaturen durchgeführt, die nicht fachmännisch durchgeführt wurden. Das Personal war erstklassig. Das Essen war in Ordnung. Die Neujahrsfeier war erstklassig. könnte etwas sauberer sein. Besonders empfehlenswert für Familien mit kleinen Kindern.
Hospedou-se por 6 diárias em dez. de 2023
Resposta de Pyramisa Beach Resort Sahl Hasheesh Team. em 2 de fev. de 2024
Dear Mahesw , Warm Greetings from Pyramisa Beach Resort Sahl Hasheesh, First we would like to thank you for chosen our hotel for your recent holiday, and for taking a part of your valued time to share with us your experience at our hotel, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Pyramisa Beach Resort Sahl Hasheesh Team.

6/10 - Ok

Sultan Aleyna

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
My family and I enjoyed the modern rooms and the beautiful beach of the hotel. The reception were really friendly and kind. The food, however, needs major improvement. They had the same foods everyday and most did not taste good, which is a shame for a nice hotel. My family and I also did not appreciate when one of the security (I think he is the night security in the hotel who was wearing glasses) came to ask/ check my family and I for our hotel ‘bracelets’ whilst we were eating our dinner at the hotel restaurant. This was very unprofessional, rude and embarrassing in front of other guests. The next day, the same person stopped me and asked for my bracelet.
Hospedou-se por 5 diárias em dez. de 2023
Resposta de Pyramisa Beach Resort Sahl Hasheesh Team. em 1 de jan. de 2024
Dear Sultan Aleyna, We were privileged and delighted that you enjoyed your stay with us. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous comments have been conveyed to the hotel team, which has greatly motivated us all. We greatly value your patronage and look forward to accompanying you soon at our hotel. Best Regards, Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 - Excelente

Marianne

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 15 diárias em nov.. de 2023
Resposta de Nisreen Raafat Guest Relation. em 25 de dez. de 2023
Dear our valued guest, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 - Excelente

Ayman

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Nisreen Raafat uest Relation. em 30 de nov. de 2023
Dear Ayman, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.

8/10 - Boa

SIMON

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Crowded hotel. Drinks have way too much alcohol. But otherwise, beautiful rooms and snorkeling spot. Great staff. I recommand it.
Resposta de Pyramisa Beach Resort Sahl Hasheesh Team. em 18 de nov. de 2023
Dear Valued Guest, We were privileged and delighted that you enjoyed your stay with us. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous comments have been conveyed to the hotel team, which has greatly motivated us all. We greatly value your patronage and look forward to accompanying you soon at our hotel. Best Regards, Pyramisa Beach Resort Sahl Hasheesh Team.

8/10 - Boa

Elena

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e comodidades
The volume of the music in the areal and the animation is deafening, making conversation impossible. Even at children's disco which is certainly harmful for the children.
Hospedou-se por 6 diárias em set. de 2023
Resposta de Pyramis Beach Resort Sahl Hashesh em 2 de out. de 2023
Dear Elena , We were privileged and delighted that you enjoyed your stay with us. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous comments have been conveyed to the hotel team, which has greatly motivated us all. We greatly value your patronage and look forward to accompanying you soon at our hotel. Best Regards, Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 - Excelente

Adama

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Super
Le Personnel est super gentille est très aimable est à l'écoute. La plage de l'hôtel est magnifique la piscine très très bien les chambres sont confortable. Nivaux restauration y'à du choix mais l'Égypte n'ai pas connu pour leurs nourriture du coup faudras s'adapter et surtout venir avec du goûter pour les enfants . La bas c'est très cher !! Et venez avec des médicaments pour les crampes à l'estomac pour enfants ou adulte !!! Voir le médecin avant de venir en Égypte , le problème n'ai pas l'hôtel cest l'Égypte entière il fait très chaud la nourriture tourne vite . Sinon les escursions et la mer Rouge excellent et j'ai beaucoup aimé l'hôtel. Merci Pyramisa. Acheter vos goûter car la bas c'est des V...
Hospedou-se por 11 diárias em jul. de 2023
Resposta de Pyramisa Beach Resort Sahl Hasheesh em 9 de ago. de 2023
Dear Adama, Warm Greetings from Pyramisa Beach Resort Sahl Hasheesh, First we would like to thank you for chosen our hotel for your recent holiday, and for taking a part of your valued time to share with us your experience at our hotel, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 - Excelente

Juan Carlos García

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Encantados. Seguro volvemos.
Hospedou-se por 8 diárias em jun. de 2023
Resposta de Pyramisa Beach Resort Sahl Hasheesh em 10 de jul. de 2023
Dear Juan Carlos García, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.

8/10 - Boa

Tibor

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 7 diárias em jun. de 2023
Resposta de Pyramisa Beach Resort Sahl Hasheesh em 6 de jul. de 2023
Dear Tibor, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 - Excelente

Samuel

Hospedou-se por 11 diárias em mai. de 2023
Resposta de Pyramisa Beach Resort Sahl Hasheesh em 6 de jul. de 2023
Dear Samuel, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 - Excelente

Maged

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em mai. de 2023
Resposta de Pyramisa Beach Resort Sahl Hasheesh em 2 de jun. de 2023
Dear Maged, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 - Excelente

kadir

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Kesinlikle tavsiye ettiğim mükemmel bir yer yemek,kahvaltı alkol beach her türün keyfini ayrı cikartabileceginiz bir otel bahsedilen olağan üstü kızıl denizin tadına varacağını bı sahile sahip
Hospedou-se por 3 diárias em mai. de 2023
Resposta de Pyramisa Beach Resort Sahl Hasheesh em 26 de mai. de 2023
Dear kadir, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 - Excelente

Amir

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent hotel, amazingly big staff
Hospedou-se por 4 diárias em mai. de 2023
Resposta de Pyramisa Beach Resort Sahl Hasheesh em 20 de mai. de 2023
Dear Amir,Warm Greetings from Pyramisa Beach Resort Sahl Hasheesh, First we would like to thank you for chosen our hotel for your recent holiday, and for taking a part of your valued time to share with us your experience at our hotel, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Pyramisa Beach Resort Sahl Hasheesh Team.

6/10 - Ok

Viajante verificado

Pontos positivos: Conforto do quarto
Pontos negativos: Limpeza
Décevant
L’extérieur de l’hôtel, piscine et plage très bien. Les points faibles : La propreté des chambres négligées! La nourriture est tout simplement horrible sans aucun goût, très décevant pour un hôtel 5 étoiles.
Hospedou-se por 8 diárias em abr. de 2023
Resposta de Pyramisa Beach Resort Sahl Hasheesh em 14 de mai. de 2023
Dear our valued guest, Warm greetings from Pyramisa Beach Resort Sahl Hasheesh hotel! We would like to thank you for your feedback and your kind attention to our hotel, It is with great concern we received your comments outlining the unlike service you had during your last stay with us, thank you for bringing this matter to our attention. please note that your concern about The cleanliness of the neglected rooms and the food menu please be sure that your comment is taken into consideration and our H.K manager & F&B manager is informed. We would be more appreciated if we have received your comments during your stay to get a chance to conduct investigation in order to take the necessary action and to give yourself a chance to enjoy your holiday, therefore we do apology for inconvenience and we hope this experience won’t stop you from booking our hotel once again. Warm regards, Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 - Excelente

Katalin Erzsébet

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 7 diárias em mai. de 2023
Resposta de Pyramisa Beach Resort Sahl Hasheesh em 12 de mai. de 2023
Dear Katalin Erzsébet, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 - Excelente

Katalin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 7 diárias em mai. de 2023
Resposta de Pyramisa Beach Resort Sahl Hasheesh em 10 de mai. de 2023
Dear Katalin,Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.

8/10 - Boa

Laurent

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Le personnel est vraiment très agréable, la plage, la mer, les piscines magnifiques, mais le logement ne vaut pas un 5 étoiles peu de management visuel, pas de fiche explicative, rien en français. question restauration, c’est pas exceptionnel l’hôtel est un peu loin de Hurghada mais on a passé tout de même un très bon séjour
Hospedou-se por 8 diárias em mai. de 2023
Resposta de Pyramisa Beach Resort Sahl Hasheesh em 10 de mai. de 2023
Dear Laurent, We were privileged and delighted that you enjoyed your stay with us. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous comments have been conveyed to the hotel team, which has greatly motivated us all. We greatly value your patronage and look forward to accompanying you soon at our hotel. Best Regards, Pyramisa Beach Resort Sahl Hasheesh Team.

2/10 - Terrível

Helmut Hermann

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Hotel im Umbau, alles dreckig, dürfte garnicht zur Verfügung stehen bis Umbauarbeiten abgeschlossen sind. Sauberkeit eine Katastrophe, vor allem im Bad. Überall offensichtlich Haare, Staub und Dreck.
Hospedou-se por 7 diárias em mar. de 2023
Resposta de Pyramisa Beach Resort Sahl Hasheesh em 31 de mar. de 2023
Dear Helmut Hermann, We were privileged and delighted that you enjoyed your stay with us. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous comments have been conveyed to the hotel team, which has greatly motivated us all. We greatly value your patronage and look forward to accompanying you soon at our hotel. Best Regards, Pyramisa Beach Resort Sahl Hasheesh Team.

2/10 - Terrível

Maisaa

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em mar. de 2023
Resposta de Olga K. em 16 de mar. de 2023
Dear Valued Guest,Thank you for your candid review, we apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the near future, so that we can provide a better experience.Best Regards,Hotel Management

10/10 - Excelente

Idrisul

Hospedou-se por 2 diárias em fev. de 2023
Resposta de Pyramisa Beach Resort Sahl Hasheesh em 31 de mar. de 2023
Dear Idrisul, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.

8/10 - Boa

Annika

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Der var intet vi ikke kunne lide. Vi havde en rigtig dejlig ferie og det lå perfekt. Alt klappede
Hospedou-se por 7 diárias em jan. de 2023
Resposta de Olga K. em 3 de fev. de 2023
Dear Annika,We appreciate you taking your time to rate and comment about our hotel.We look forward to welcoming you back to our hotel.Pyramisa Beach Resort team

4/10 - Insatisfatória

Larisza

Viagem a dois
Pontos negativos: Limpeza e condições e instalações da propriedade
The room we’re staying is not satisfied to be a five star hotel, everything is old and broken, bathroom is very smelly and the wash basin is blocked. If you don’t give a tips to your cleaner, then you will be without a water
Resposta de Pyramisa Beach Resort Sahl Hasheesh Team em 13 de jan. de 2023
Dear Larisza , Warm greetings from Pyramisa Beach Resort Sahl Hasheesh hotel! We would like to thank you for your feedback and your kind attention to our hotel, It is with great concern we received your comments outlining the unlike service you had during your last stay with us, thank you for bringing this matter to our attention. therefore we do apology for inconvenience and we hope this experience won’t stop you from booking our hotel once again. Warm regards, Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 - Excelente

sameh

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Sehr schönes Hotel.
Resposta de Olga K. em 5 de jan. de 2023
Dear Guest,We appreciate you taking your time to rate and comment about our hotel.We look forward to welcoming you back to our hotel.Pyramisa Beach Resort team

2/10 - Terrível

Noel

Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Worst “all inclusive “ ever
The hotel is huge and the premises are nice, the receptionists are rude since checking in, we felt very unwelcome and the rest of the staff is very unfriendly except when they want to sell you something. It says “all inclusive “ but it’s not, since the breakfast they’re trying to sell you extras like smoothies for 2 dollars and you get ice cream only from 14:00 to 16:00 other hours is 2 dollars, like seriously??? The food is horrible, tasteless, old and overall no variety, the location is far from Hurghada and the beach is not nice, so don’t expect turquoise clear beaches on this location. Upon check out we were told that we had to wait 10 minutes because they needed to check if the room was ok and nothing missing, like seriously? At the end 40 minutes passed and the receptionist kept telling us that we had to wait but we just left cos we had a plane to catch. Over all I wouldn’t recommend this place. I would give 0 stars for international standards.
Hospedou-se por 2 diárias em dez. de 2022
Resposta de Olga K. em 5 de jan. de 2023
Dear Guest,We deeply regret that you did not fully enjoyed your stay with us.Please accept our sincere apologies for the inconvenience you may have experienced.We hope that next time you will have only Good vacation.Pyramisa Beach Resort team.

8/10 - Boa

Samah

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Det var dejligt at der ikke var overfyldt med mennesker. Det eneste negativ var ikke stor variation i retterne, næsten det samme hver dag. God underholdning, god service, hjælpsomme personale. Skønt sted god placering smukke omgivelser Skal helt sikkett tilbage
Hospedou-se por 5 diárias em dez. de 2022
Resposta de Olga K. em 5 de jan. de 2023
Dear Guest,We appreciate you taking your time to rate and comment about our hotel.We look forward to welcoming you back to our hotel.Pyramisa Beach Resort team

10/10 - Excelente

Eslam

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very nice stay
very good. Pros : staff is friendly (especially Omar from Dinning room and Elsayed from room service), sandy beach, perfect food with variety, nice aqua park. Cons: most swimming pools are not heated in winter.
Hospedou-se por 5 diárias em dez. de 2022
Resposta de Olga K. em 5 de jan. de 2023
Dear Guest,We appreciate you taking your time to rate and comment about our hotel.We look forward to welcoming you back to our hotel.Pyramisa Beach Resort team

6/10 - Ok

Daria

Viagem com família e crianças pequenas
Pontos positivos: Comodidades
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Sehr hübsche Anlage. Alle sind eh bemüht. Leider alles in die Jahre gegangen.
Hospedou-se por 8 diárias em dez. de 2022
Resposta de Olga K. em 5 de jan. de 2023
Dear Guest,We appreciate you taking your time to rate and comment about our hotel.Your review is helping us to improve ourselves and are used as motivation within all departments.We look forward to welcoming you back to our hotel.Pyramisa Beach Resort team

2/10 - Terrível

Ebram

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Unfriendly Staff
Hospedou-se por 2 diárias em out. de 2022
Resposta de Mohamed El Sayed em 17 de out. de 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 - Excelente

John

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 4 diárias em set. de 2022

4/10 - Insatisfatória

Gergis

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very bad hotel
Hospedou-se por 7 diárias em set. de 2022
Resposta de Mohamed El Sayed em 17 de out. de 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 - Boa

Mohamed

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em ago. de 2022
Resposta de Mohamed El Sayed em 17 de out. de 2022
Dear Valued Guest, Thank you for great comments and sharing your experience with us.I was delighted to read your review, it is wonderful to know we delivered first class service and you were happy with our facilities as well.Thank you very much for recommending Pyramisa Hotels & Resorts. Once again thank you for a great review, and we look forward to welcome you back in the near future. Best Regards,Hotel Management

4/10 - Insatisfatória

Mohamed

Viagem com a família
Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bad Hotel
Food was not good at all. Room needs renovation. Linens are worn out. Rocky beach that causes cuts and bruises. Staff are not professional, they need more training. Property does not deserve 5 star. Not recommended at all.
Hospedou-se por 6 diárias em jul. de 2022
Resposta de m.elsayed em 4 de nov. de 2022
Dear Valued Guest, Thank you for sharing your feedback with us. Please accept our apology for the inconveniences that occurred, we shared your valuable feedback with our hotel management and director of food and beverage, and immediate action was taken. We appreciate it if we can make it up for you whenever you visit us back again soon. Best Regards,Hotel Management

8/10 - Boa

Christina

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Pyramids is NOT a 5 Stars resort! I don’t know why or how they’ve been rated so but they aren’t 5 stars at all - I’d rate them 3 to be honest. The place needs updating - we were in a renovated room and our fridge was tiny and dirty, didn’t keep drinks cold, no remote for the AC, tiny TV. Food is not very good in terms of taste and quality, though quantity wise there is a lot to eat - we ended up eating out at least once per day, which is not pleasing at all when you’ve paid for all inclusive and considering the closest places are 20 minutes away. Pools have green mold around edges and floors are slimy in parts - told a lifeguard but they said ‘that’s normal’. Beach was closed our entire visit due to a shark attack so not their fault but disappointing to not be able to enjoy the sea. It looked beautiful and would have been the best part of the trip. Honestly, if I had paid 3 star resort prices I would have been happy with the resort. However, I paid 5 star rates and didn’t stay in a 5 star resort, so we aren’t very happy.
Hospedou-se por 4 diárias em jul. de 2022
Resposta de m.elsayed em 4 de nov. de 2022
Dear Valued Guest, Thank you for sharing your feedback with us. Please accept our apology for the inconveniences that occurred, we shared your valuable feedback with our hotel management and director of food and beverage, and immediate action was taken. We appreciate it if we can make it up for you whenever you visit us back again soon. Best Regards,Hotel Management

10/10 - Excelente

Emad

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Fabulous location on a beautiful sandy beach and corals accessible within a short snorkel. Very convenient for kids and snorkling beginners. Next to the marina and shopping center. Very friendly staff with various linguistic skills, tourists from different countries and variety of dinning options. The rooms are clean but in need for renovations as aging is very obvious in several of them. TV channels are very very limited. Wifi ONLY avilable at Lobby. I would recommend and would go there again and again to enjoy such location, friendliness, and amenities at a competitive price.
Hospedou-se por 3 diárias em jun. de 2022
Resposta de m.elsayed em 4 de nov. de 2022
Dear Valued Guest, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent vacation as enjoyable as ever.Glad to see that in general you were happy with the services you received during your stay with us. We have taken notes of your kind comments and will pass it on to all departments concerned. For your kind information, your comments are of great importance to us, only through your comments, we improve the level of services that our guests receive, and in today’s world this is essential.Once again, I want to thank you for the time spent to write to us and we are looking forward to seeing and welcoming you back again to your second home. Best Regards,Hotel Management

6/10 - Ok

Viajante verificado

Hospedou-se por 6 diárias em abr. de 2022
Resposta de m.elsayed em 4 de nov. de 2022
Dear Valued Guest, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent vacation as enjoyable as ever.Glad to see that in general you were happy with the services you received during your stay with us. We have taken notes of your kind comments and will pass it on to all departments concerned. For your kind information, your comments are of great importance to us, only through your comments, we improve the level of services that our guests receive, and in today’s world this is essential.Once again, I want to thank you for the time spent to write to us and we are looking forward to seeing and welcoming you back again to your second home. Best Regards,Hotel Management

4/10 - Insatisfatória

GUILLAUME

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 7 diárias em abr. de 2022
Resposta de m.elsayed em 4 de nov. de 2022
Dear Valued Guest,Thank you for your candid review, we apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the near future, so that we can provide a better experience.Best Regards,Hotel Management

10/10 - Excelente

Mohamed

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Me and my wife really enjoyed the time we spent in this hotel , we liked how there is a big variety of the food and how they keeping the place clean and the staff were amazing , very nice , and the beach was very easy to access , over all the place was amazing.
Hospedou-se por 6 diárias em mar. de 2022
Resposta de Hotel Management em 25 de mar. de 2022
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Hotel Management

4/10 - Insatisfatória

Shoaib, Essex

Viagem com a família
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Beach area/greenery nice but actual building is very tired, tatty and desperate need of a refurbishment including the leaking roof flooding the lobby area?! No Welcome pack/hotel information in room. Electricity went out on the entire resort a few times a day?? No telephones working nor shower hot water in our double connecting room, had to walk 5min each way to reception every time needed speak to staff which was ridiculous - Issues reported but staff were blatantly not interested on rectifying consequently we did not have these essential throughout our stay. Hotel food was excellent, restaurant staff very helpful and prompt but staff on entire resort spoke broken English which created communication difficulties for even the simplest requests. Heated outdoor pool/slides fab for families, not much to do around the hotel but location is good
Hospedou-se por 9 diárias em dez. de 2021
Resposta de Hotel Management em 11 de jan. de 2022
Dear Valued Guest, Thank you for your candid review, we apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the near future, so that we can provide a better experience. Best Regards, Hotel Management

10/10 - Excelente

Angela

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 7 diárias em dez. de 2021
Resposta de Hotel Management em 11 de jan. de 2022
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Hotel Management

4/10 - Insatisfatória

Yaser

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Hotelet är helhet helt ok. Bra service väldigt hjälpsamma personal, bra läge i sahl hashesh, inte så långt till senzo mall och 25 minuter till hurghada. Bra pooler väldigt fin strand. Maten kan förbättras. Det som var mindre bra städningen. Väldigt dåligt och telefonen i rummen inte fungerande under hela min resa. Alla rum saknar internet, enda stället man kan surfa är i lobbyn. När man ber recptionen om något glömmer de anteckna det så får man tjafsa ett antal gånger Jag ger hotellet 2 av 5
Hospedou-se por 6 diárias em dez. de 2021
Resposta de Hotel Management em 11 de jan. de 2022
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

2/10 - Terrível

Nathaniel, Dulles

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
I did not want to write this but the property disappointed from check in to check out. At check in, they could not find my already paid for reservation and made me wait with my family for one hour while they called some mysterious sales office in Cairo. I showed them my confirmation number and payment receipt via the app to no avail. Finally I contacted Expedia to intervene and the hotel staff checked me in but offered no apology or further explanation on the hour we waited. We got to the room and wanting to freshen up from our travel tried the shower but no hot water. I tried to call the front desk but the hotel phone in our room did not work. No wi-fi either but when I did talk to the front desk later they told me "for wi-fi just come to the reception area" and a service tech told me they were having trouble installing an access point on our wing of the hotel. When another technician came to look at the room phone that did not work, he removed the connector from the wall, sucked on it with his mouth as if his salvia would create connectivity then plugged it back in but still no dial tone. He promised to come back the next day but did not. I asked the front desk three times total about the phone and hot water and each time they promised to send someone to fix and we checked out two days later with nothing fixed. At check out, I asked to speak to a manager and the staff said no managers were onsite (on a Saturday at 9:30am). The entire stay was a disappointment.
Hospedou-se por 2 diárias em out. de 2021
Resposta de Hotel Management em 11 de fev. de 2022
Dear Valued Guest, Thank you for your candid review, we apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the near future, so that we can provide a better experience. Best Regards, Hotel Management

10/10 - Excelente

Ahmed

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very nice
Amazing
Hospedou-se por 3 diárias em set. de 2021
Resposta de Hotel Management em 11 de fev. de 2022
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Hotel Management

8/10 - Boa

Mahmoud

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Wonderful
Hospedou-se por 3 diárias em set. de 2021
Resposta de Otium Pyramisa Beach Resort team em 27 de set. de 2021
Dear Mr.Mahmoud, Thank you for choosing us for your stay and for your kind feedback. We will be happy to welcome you again. Best regards

6/10 - Ok

amir

Viagem com a família
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
bad
The staff is bad, and when I arrived at the hotel, they asked for an additional fee for alcoholic drinks, although the reservation included alcoholic drinks. I made a complaint and the workers are completely uncooperative, and then they agreed to the reservation. As for the food, it is acceptable and the cleanliness is acceptable, but the amenities in the room are not acceptable because the air conditioning is very loud and the satellite channels are all Russian The signal is very bad, the balcony door is very bad, there are no drinks in the refrigerator, the beach has rocks, and the bar closes at 12 pm
Hospedou-se por 3 diárias em set. de 2021
Resposta de Otium Pyramisa Beach Resort team em 27 de set. de 2021
As Otium Hotels International management we pay a great importance to guest satisfaction, therefore according to quality policy we are continually improving our service. We are very grateful for any constructive feedback wherever it’s positive or negative. We would like to underline that all online bookings deserve soft all inclusive concept excluding alcohol drinks and a la carte restaurants. Guests can increase their accomodation by paying at the arrival soft AI into hard AI. For your satisfaction the management made it for free as a except. Kindly inform you that our concept about working hours of bars and restaurant, minibar concept and the beach using clearly written on all sites and provided to all guest during check in. Thank you for your kind feedback.

6/10 - Ok

Ahmed

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Amazing location for snorkeling
Firstly thanks to have a time for relax. The hotel have amazing location which have a super beach and super two pools, one of them separate from aqua park so nice for relax. The room good but the bathroom design so stupid. No enough COVID-19 precautions, The food so repeated not have creativity but its tast accepted. The complete team not friendly and this is the first time to face this situation that 90% from the team is aggressive but I think there are a problem from top management where this appear in middle management team where they transfer instructions in tough way and can blame them colleagues in attendance of guests. This hotel design with this location worth some changes to be from the best in Hurghada. In total 7/10
Hospedou-se por 3 diárias em set. de 2021
Resposta de Otium Pyramisa Beach Resort team em 27 de set. de 2021
Dear Mr.Ahmed, thank you for choosing us for your holiday. Thank you for your kind feedback.