Quarto, 2 camas de casal | Roupas de cama antialérgicas, edredons de pluma, escrivaninha

Avaliações de Marriott Saddle Brook

4 out of 5
Marriott Saddle Brook
138 New Pehle Avenue, Saddle Brook, NJ

Avaliações

7,6

Boa

Nota 10 - Excelente. 368 de 905 avaliações" "
Nota 8 - Boa. 236 de 905 avaliações" "
Nota 6 - Ok. 137 de 905 avaliações" "
Nota 4 - Insatisfatória. 77 de 905 avaliações" "
Nota 2 - Terrível. 87 de 905 avaliações" "

8,2/10

Limpeza

8,4/10

Serviço e funcionários

7,4/10

Comodidades

7,8/10

Condições e instalações da propriedade

7,6/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Cecilio, Catasauqua

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Poorly constructed rooms. Our Room door would not close unless physically pushed. Rooms that were being renovated were left wide open all night
Hospedou-se por 1 diária em abr. de 2024

8/10 - Boa

John, Staten Island

Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotelmgmt em 11 de mai. de 2024
We are delighted your stay was a positive one, John! We hope you’ll choose our property whenever your travels bring back you to the area.

10/10 - Excelente

Ivan

Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotelmgmt em 30 de abr. de 2024
Thank you, Ivan, and we can’t wait to welcome you back again for another five-star stay!

8/10 - Boa

Wanda

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotelmgmt em 29 de abr. de 2024
Your high rating made us smile, Wanda, and we look forward to welcoming you back through our doors should your travels return you to our area!

6/10 - Ok

Robert

Viagem de negócios
Pontos positivos: Comodidades
The first room was not clean, the second room was Better
Hospedou-se por 1 diária em abr. de 2024
Resposta de HotelMgmt em 26 de abr. de 2024
Thank you for your feedback, Robert. We apologize for the initial issue with your room's cleanliness but are relieved to hear that the second room was an improvement. We take your comments seriously as they help us enhance our cleaning protocols and guest experience. We hope to have another opportunity to provide you with a stay that fully meets your expectations from beginning to end.

10/10 - Excelente

Ramon

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Love the remodel rooms
Hospedou-se por 1 diária em abr. de 2024
Resposta de HotelMgmt em 15 de abr. de 2024
Ramon, we're so glad that you enjoyed our freshly updated accommodations! Thank you for the five-star review. We hope to see you again soon at the Marriott Saddle Brook!

10/10 - Excelente

Tayhana

Viagem em grupo
Quick and efficient. Rooms are very clean!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Bill em 9 de abr. de 2024
Dear Tayhana,On behalf of the entire hotel team, I want to thank you for sharing about wonderful experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 - Excelente

Unathi

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Friendly staff
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotelmgmt em 7 de abr. de 2024
Unathi, we're happy that you appreciated our team's welcoming service! It will be a pleasure to host you again anytime at the Marriott Saddle Brook.

10/10 - Excelente

Charlene

Pontos positivos: Condições e instalações da propriedade
Beautiful hotel inside and out love the rooms very clean and well maintained and front desk is excellent they make it comfortable to stay
Hospedou-se por 1 diária em mar. de 2024
Resposta de HotelMgmt em 2 de abr. de 2024
Charlene, it's wonderful to hear that you found Marriott Saddle Brook beautiful both inside and out, and that you loved our clean and well-maintained rooms. We're delighted that the front desk team contributed to making your stay comfortable. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable experience.

8/10 - Boa

Lia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotelmgmt em 1 de abr. de 2024
Thank you for rating us so highly, Lia. We enjoyed having you here and look forward to welcoming you back the next time you are in the area.

10/10 - Excelente

Nathaly

Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotelmgmt em 8 de abr. de 2024
Nathaly, receiving a five-star rating from a valued guest like you is the highest compliment! Thank you, and we look forward to welcoming you back in the near future!

8/10 - Boa

kim

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hair in my shower was not the nicest thing to see. The noise control is not the best. But the new design is very nice and clean
Hospedou-se por 1 diária em mar. de 2024
Resposta de HotelMgmt em 21 de mar. de 2024
Thank you for sharing your feedback, Kim. We're pleased to hear that you appreciate the new design and cleanliness of our accommodations, as we've put a lot of effort into creating a welcoming and modern environment for our guests. However, we're truly sorry to hear about the issue with your shower and the noise control not meeting your expectations. Please rest assured, we take your comments seriously and will address these concerns with our housekeeping and maintenance teams to ensure our standards are upheld and improved upon. We hope to have the opportunity to welcome you back and offer a stay that fully meets your expectations.

10/10 - Excelente

Erika

Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotelmgmt em 1 de abr. de 2024
Receiving your five-stars means a lot to us, Erika! Thank you and we hope to see you again soon.

10/10 - Excelente

diana

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was great time at the hotel. Room was so clean and convenient
Hospedou-se por 1 diária em mar. de 2024
Resposta de HotelMgmt em 13 de mar. de 2024
We are thankful for your compliments about our pristine guest rooms and love that your overall experience was impeccable, Diana. It would be our pleasure to host you again at Marriott Saddle Brook and hope it will be soon!

10/10 - Excelente

Erika

Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotelmgmt em 30 de mar. de 2024
Thank you for your five-star rating, Erika! We hope to be your preferred property whenever your travels bring you to the area!

8/10 - Boa

Andria

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was nice the room was excellent. The only reason why I did not give it 5 stars is this property now charges you 20 per night to park . That is absolutely ridiculous. The parking lot is an open lot why the fee?
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotelmgmt em 11 de mar. de 2024
Thank you, Andria, for your kind words. We love that your overall stay was terrific and that our rooms provided the utmost comfort. We are sorry if our parking rates caught you by surprise though. In an effort to provide the utmost safety and convenience to our guests, we have implemented more oversight with the lot which is what the rate is for. We hope you will still choose us whenever you are in the area as we ensured we priced parking competitively with surrounding lots.

8/10 - Boa

Jason

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Good place
Hospedou-se por 1 diária em mar. de 2024
Resposta de HotelMgmt em 6 de mar. de 2024
We are proud to learn you enjoyed your experience with us at Marriott Saddle Brook. Thank you for taking a moment to offer us a review, Jason. Revisit soon!

8/10 - Boa

VIJAI

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was in a quiet neighborhood
Hospedou-se por 1 diária em jan. de 2024
Resposta de HotelMgmt em 1 de mar. de 2024
We love that our peaceful location ensured your comfort! Thanks for sharing your experience, Vijai. It would be our pleasure to welcome you back to Marriott Saddle Brook anytime!

10/10 - Excelente

Th??

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent service
Hospedou-se por 1 diária em fev. de 2024
Resposta de HotelMgmt em 29 de fev. de 2024
Reading we ensured impeccable hospitality throughout your stay at Marriott Saddle Brook is truly rewarding. Thank you for taking a moment to share your compliments. The team hopes to warmly welcome you back one day soon!

4/10 - Insatisfatória

Thomas

Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
They charge you to park your car at this hotel. I feel this is absolutely ridiculous since there is no other choice for you to park. Who goes to a hotel and pays to have your car in their lot? I have been to many different hotels and never had to pay to park at the facility. They have you at a disadvantage since what other choice do you have? Who goes to a hotel and doesn't have a car? Very disappointed with this policy.
Hospedou-se por 1 diária em fev. de 2024
Resposta de HotelMgmt em 28 de fev. de 2024
Our intention is never to put our guests at a disadvantage. Instead, the parking charge is implemented to provide secure, maintained, and conveniently located parking facilities directly at our property. We acknowledge that this may be different from other hotels you have visited and appreciate that such costs can be a concern. We are continuously evaluating our policies to ensure they meet our guests' needs while balancing the operational costs of providing such services. We hope this experience will not deter you from staying with us again in the future, as we genuinely value your patronage and would like the opportunity to better serve you on your next visit.

10/10 - Excelente

Taniah

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotelmgmt em 28 de fev. de 2024
Receiving your five-stars means a lot to us, Taniah! Thank you and we hope to see you again soon.

4/10 - Insatisfatória

Jean

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The pool is indoor located in the middle of the hotel and all the levels of rooms surround the pool. The chlorine from the pool seeps into the rooms and is very strong. I was getting nauseous and made it very hard to sleep.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotelmgmt em 22 de fev. de 2024
The well-being of our guests is paramount, and it's distressing to learn that this issue impacted your ability to enjoy your stay and rest comfortably. The design of our hotel, with rooms surrounding the pool area, is intended to offer convenient access and views, but it's clear that in this instance, it has inadvertently led to discomfort. We appreciate you bringing this to our attention, as it highlights an area that we need to address immediately. Please accept our sincere apologies. We're committed to making the necessary adjustments to provide a more pleasant and comfortable environment for all our guests. We hope to have the opportunity to welcome you back in the future and restore your trust.

8/10 - Boa

Roy

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The service was excellent. The pool wasnt open which is whyvi didnt gove them 5 stars. Upon booking the place this one the reasons i booked the room.
Hospedou-se por 1 diária em fev. de 2024
Resposta de HotelMgmt em 12 de fev. de 2024
Roy, we were happy to welcome you and share a comfortable get away here at Marriott Saddle Brook. However, we are sorry all of our amenities were not accessible. We hope you can return soon and take advantage of everything we have to offer!

2/10 - Terrível

Egzon

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotelmgmt em 12 de fev. de 2024
We strive to make each stay a memorable one, so it's disappointing to learn that we missed the mark on this occasion. We hope that you allow us the opportunity to provide you with an improved experience in the future.

8/10 - Boa

john

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Clean, safe. very good location and very good continental breakfast. Room clean and modern the only negative but not that important was the fact that coffee machine was very very, hallway carpet is old and look dirty
Resposta de HotelMgmt em 13 de fev. de 2024
Thank you, John, for your feedback on your recent stay. It's encouraging to hear that you found our location to be ideal and that the cleanliness, safety, and quality of the continental breakfast met your expectations. We're also pleased that you appreciated the cleanliness and modernity of your room! Your comments regarding the coffee machine and the condition of the hallway carpet are noted. We are committed to continuous improvement and will consider your feedback as we make updates and enhancements to our property. We look forward to the opportunity to welcome you back, aiming to provide an even more satisfying experience.

2/10 - Terrível

Yesenia

Hospedou-se por 3 diárias em jan. de 2024
Resposta de HotelMgmt em 20 de mar. de 2024
We were sorry to see that your recent visit fell short of your expectations. It is our hope you’ll consider returning in the future so we may provide you with the quality of stay you deserved.

10/10 - Excelente

Jimenna Patricia

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2024
Resposta de HotelMgmt em 29 de jan. de 2024
Receiving your top score means a lot to us! Thank you and we hope to see you again soon.

8/10 - Boa

Iveta

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I didn’t like I have to pay for parking
Hospedou-se por 1 diária em jan. de 2024
Resposta de HotelMgmt em 29 de jan. de 2024
Iveta, we are grateful for your terrific rating and honest feedback. It is understandable that some of our rates did not suit your preferences perfectly. Our goal is to provide a perfect stay for all of our guests and will take your thoughts into consideration. We hope to earn another star or two next time you are in town.

10/10 - Excelente

Erika

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Yes
Hospedou-se por 2 diárias em jan. de 2024
Resposta de HotelMgmt em 25 de jan. de 2024
All of us at Marriot Saddle Brook loved reading that your experience with us was perfect all around! Thank you, Erika. We hope you will be back in town soon!

10/10 - Excelente

Fidelina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotelmgmt em 22 de jan. de 2024
Thank you for gifting us with your top score, Fidelina! Until next time!

10/10 - Excelente

Albert

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Hotelmgmt em 22 de jan. de 2024
Thank you for your five-star rating, Albert! We hope to be your preferred property whenever your travels bring you to the area!

10/10 - Excelente

Atmanand

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good
Hospedou-se por 1 diária em jan. de 2024
Resposta de HotelMgmt em 23 de jan. de 2024
Your fantastic review is appreciated by all of us at Marriott Saddle Brook. We are happy to hear we ensured a five-star stay for you, Atmanand, and we would love to do it again soon!

10/10 - Excelente

Atmanand

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything was good
Hospedou-se por 1 diária em jan. de 2024
Resposta de HotelMgmt em 17 de jan. de 2024
How rewarding to know your stay was perfect all around here at Marriott Saddle Brook! Thank you for taking the time to let us know, Atmanand. We hope you will be choosing our property again in the future!

10/10 - Excelente

Daphne

Hospedou-se por 11 diárias em dez. de 2023
Resposta de Hotelmgmt em 27 de jan. de 2024
We are humbled to have earned your perfect score, Daphne! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon.

6/10 - Ok

E

Pontos positivos: Serviço e funcionários
Property needs to be updated and clean up construction where guests staying.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotelmgmt em 8 de jan. de 2024
It's concerning to hear about your experience regarding the need for updates and the impact of construction. The comfort and satisfaction of our guests are paramount, and it's clear that in this instance, the state of the property did not meet these standards. Managing construction areas more effectively to minimize inconvenience for our guests is a priority. Steps will be taken to address these issues to ensure a more pleasant and comfortable environment for all our future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a better experience on your next visit when our updates are complete.

2/10 - Terrível

ashlee

Viagem com a família
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Stayed one night for a nice chunk of change but it really should of been the price of the Motel6. You could hear every single door slam LOUD in the hallway to the point where it wakes you up out of your sleep. The faucet in the bathroom the water was coming out foggy with some kind of white color in it, pretty disgusting for people to brush their teeth in. The toilet looked like a toilet in the mall that you used your foot to flush because it's disgustingly dirty, like what happened to normal toilet seat at a hotel? The bed, was hard as a rock. The front desk was zero help. You would think the Marriott would take better care of their customers. I expressed this to the front desk and the guy just looked at me and had nothing to say. Prisoners sleep better.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotelmgmt em 3 de jan. de 2024
It's deeply regrettable to hear of the disappointments you faced, Ashlee. The issues you mentioned fall short of the high standards we aim to uphold. Additionally, the lack of assistance and empathy from the front desk is concerning. Please be assured that these matters are being taken seriously and will be addressed with the relevant teams to ensure they are rectified. Your comfort and satisfaction are paramount, and we sincerely apologize for not meeting these expectations on your visit. We hope for the chance to provide a more positive and memorable stay in the future.

8/10 - Boa

Nathan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Would stay again.
Perfect location for our little family getaway. Near American dream and a train station to go into NYC. I only wish breakfast was included. Also their website says the pool is down & it wasn’t.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de HotelMgmt em 2 de jan. de 2024
Thank you for choosing to stay with us at the Marriott Saddle Brook and for taking the time to share your feedback. We're delighted to hear that our location was perfect for your family getaway! However, we apologize for any confusion regarding breakfast and the pool. Your feedback is valuable and we greatly appreciate your positive comments. We look forward to welcoming you back in the future for another enjoyable stay. Your continued patronage means the world to us.

10/10 - Excelente

Emanuel

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Buen hotel
Hospedou-se por 8 diárias em dez. de 2023
Resposta de Hotelmgmt em 2 de jan. de 2024
What delightful feedback, Emanual. We are glad your stay with us at Marriott Saddle Brook was perfect and we hope you will continue to choose our location in the future!

8/10 - Boa

Victoria

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel Cleanliness
Hotel was very clean and comfortable. We stay here at least twice a year when we travel this way.
Hospedou-se por 8 diárias em dez. de 2023
Resposta de Hotelmgmt em 2 de jan. de 2024
Thank you for your loyalty and for choosing to stay with us at the Marriott Saddle Brook. We're delighted to hear that you found our hotel to be very clean and comfortable during your recent visit. Knowing that you return to our hotel at least twice a year when traveling this way warms our hearts. Your continued trust and patronage mean the world to us, and we can't wait to welcome you back on your future travels.

2/10 - Terrível

Orhan Nuri

Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Disappointing Stay: Waste of $150 & family time
We stay at the Marriott from December 24th to 25th, booked for over $150. Despite an impressive lobby, Room 257 on the 2nd floor was in an old building, lacking an elevator. The room, reminiscent of 2015, needed extensive repairs. Issues included a malfunctioning A/C, costly Wi-Fi ($12/day), and a cold swimming pool with no assistance available. The indoor pool's humidity made the air uncomfortable. Despite planning to check out after breakfast, we left at 4:00 am due to poor air quality. Having stayed in over 15 Marriotts across five countries, this was the worst experience. I may consider Marriott again but not at this location until the new building is complete. The stay was a letdown for my family.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotelmgmt em 29 de dez. de 2023
Thank you, Orhan for your feedback. We're truly sorry your stay fell short of your expectations. We're currently undergoing updates across the property and aim to offer guests a modern and comfortable experience soon. We hope you'll consider trying us again once the updates are complete as we are certain we will exceed your expectations in every way.

10/10 - Excelente

UNITED STATES OF

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great and lovely
Thank you to everyone made our stay very special special, thank you to the front desk, Miss Acado
Hospedou-se por 1 diária em dez.. de 2023
Resposta de HotelMgmt em 21 de dez. de 2023
Thank you for allowing us the opportunity to host you and share our beautiful accommodations and warm hospitality! It was an absolute pleasure! We hope to welcome you back to Marriott Saddle Brook soon.

4/10 - Insatisfatória

Fernando

Viagem a dois
Pontos negativos: Comodidades e condições e instalações da propriedade
Booked hotel just because of indoor pool. Pool was freezing. Complained to the hotel team, they promised to turn on heat but nothing happened. Expedia team wasn't helping either saying contact directly a hotel staff. I had two nights booked on separate reservations and couldn't change or cancel it. If water is cold like in seasonal pool stop advertising heated pool.
Resposta de HotelMgmt em 19 de dez. de 2023
Fernando, we are truly sorry to hear about your disappointment with the indoor pool during your stay. Understanding that a warm, inviting pool was a key reason for choosing our hotel, it's disheartening to learn that we fell short of delivering this experience. We also regret any frustration caused by the booking situation through a third party and the limitations it posed on altering your reservation. Your feedback is extremely important to us, as it highlights areas where we need to improve. We are committed to ensuring our facilities, including the heated pool, are as advertised and meet our guests' expectations. We hope to have another opportunity to welcome you back and provide a stay that not only meets but exceeds your expectations.

6/10 - Ok

Adrian

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Disappointing
Told about hotel being refurbished with minimal time to book elsewhere. Hotel room was poor and in dire need of refurbishment. The sink tap leaked when turned on whether using the hot or cold tap. The room decor was shabby and very tired.There was no hair dryer or door courtesy card in the room. The noise from the plant machinery outside the bedroom window was intrusive. Breakfast was included in the room rate, this was mediocre at best and the service was poor. On the positive side the fitness centre and pool area were good, Pablo, the bar tender was efficient and pleasant. The bar food was good. This hotel falls below the usual Marriott standard and was therefore disappointing. Room for improvement at this hotel.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotelmgmt em 18 de dez. de 2023
Adrian, we sincerely apologize for your disappointing experience. We always aim to provide a comfortable stay and deeply regret that the condition of your guest room fell short of our high standards. As you mentioned, we are currently undergoing renovations and will use your feedback to address areas in need of extra attention. We're also disheartened to hear that we missed the mark with breakfast, and we'll work to enhance this area of our service further. Please consider visiting us again once our updates are complete for a much better experience from start to finish.

10/10 - Excelente

Nora

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotelmgmt em 16 de dez. de 2023
Your excellent score is greatly appreciated, Nora! Thank you and we can't wait to host you again.

10/10 - Excelente

Leticia

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The best hotel I ever had!
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Hotelmgmt em 14 de dez. de 2023
What an amazing review, Leticia! Being your favorite hotel is a great honor and we cannot thank you enough. We look forward to many more five-star stays with you here at Marriott addle Brook!

2/10 - Terrível

Tony

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de HotelMgmt em 14 de dez. de 2023
It's with regret that we acknowledge your stay didn't live up to expectations. We're looking forward to the possibility of hosting you again and improving your experience, Tony!

10/10 - Excelente

Maria

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotelmgmt em 30 de dez. de 2023
Thank you for the five-star rating, Maria! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

4/10 - Insatisfatória

Noemi

Pontos positivos: Limpeza
Hospedou-se por 1 diária em dez.. de 2023
Resposta de HotelMgmt em 8 de dez. de 2023
Our team would like to improve your experience on a future visit and we hope to have the opportunity to do so. Thank you, Noemi.

2/10 - Terrível

nathan

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
It's a very old Marriott inside that desperately needs to be redone. For $250 a night and you expect something halfway decent. They charge you for internet and they charge you for parking and then the room is crummy. Not a great experience.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de HotelMgmt em 5 de dez. de 2023
Thank you for sharing your feedback, Nathan. We apologize for not meeting your expectations during your stay. Your comments about the condition of the hotel and overall experience are important to us. We understand your concerns and are actively working on renovations to improve the quality of our property. Your feedback serves as a reminder of the areas where we need to focus our efforts. We appreciate your patience and hope you might consider giving us another opportunity to provide a more pleasant and updated experience in the future when everything is complete.

6/10 - Ok

mireille

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The pool was execrable, the bottom if the pool was very dirty water was like fuel...we bookednyour hôtel fornthe pool but IT was si dirty, webcould seebwhere peoples arenwalking on the pool, its mot the d
Hospedou-se por 1 diária em dez.. de 2023
Resposta de HotelMgmt em 5 de dez. de 2023
We are disappointed to read about your experience with our pool, Mireille. What you described is unacceptable, and we apologize for the condition you encountered. Maintaining a clean and safe pool environment is of utmost importance to us. Your feedback is invaluable, and we will ensure that the necessary steps are taken to address this issue promptly. We appreciate your patience and understanding, and we hope you might consider giving us another opportunity to provide a much-improved pool experience in the future.