2/10 - Terrível
Mei Fong
23 de jul. de 2025
Pontos negativos: Limpeza e condições e instalações da propriedade
I’m writing to complain the condition of your hotel rooms and request to have refund for my stay of 1st night on 24th May in the Shakespeare room.
I appreciate your ambition to serve more types of customers by refurbishing the old building to many well-decorated hotel rooms.
However, both rooms we stayed have no sound-proof at all.
We stayed in a room right above the main dining area on Sat, a karaoke night for the weekend.
Once we stepped into the hotel at 11ish, our ears soon started to ache as there were 2 oversized speakers with overwhelming volume in a small dining hall.
We rushed back in our room to escape from the noise but it made no difference.
We asked staff when the party would be finished and they replied at 12am, then we went to shower.
We went to bed and finger-crossed that the music stopped after 12 but diners stayed downstairs kept talking till 1:21 am.
We closed all the windows but the floor and walls are so thin that it seemed they’re chatting at our bedsides.
Your hotel was not properly designed and built for acceptable room service
in addition to negligible sound proof
toilet ceiling was too low, no shower head holder nor shower curtain, we needed to squat/kneel during showering but floor was still all wet
the door lock was not working properly of the room we stayed on 2nd night
Arranging activities without considering other users in respect to negligible sound-proof rooms, the party should have been ended earlier .
Mei Fong
Hospedou-se por 2 diárias em mai. de 2025
