2/10
We were mistreated at this hotel!
We booked a room for four people through Hotel.com, and when we got there they told us that our reservation was for 3! They wanted to charge us an absurd amount more, around 250 euros! The tall male employee was very rude, insistently speaking to us in Italian, interrupting us all the time and there was no negotiation or understanding on his part!
We then decided to look for another hotel nearby that could accommodate 2 people for a better price. And as soon as we said that we would not upgrade, they immediately lowered the price, desperate for everyone to stay.
We did the upgrade, which was to put only one more single bed! in the same small room.
When they took us to our room, we were simply told that it would be in another building!! Two blocks from the hotel. It was the 4 of us, plus the rude employee, who was walking through the streets full of suitcases. I yelled at him that it wasn't what we had agreed, since the hotel had the same address as before. Even though I spoke to him, he simply ignored me and walked very quickly in front of us!
The building where the room was located had no doorman, it was full of weird men, almost no one was walking around, and the room was very smelly! We asked to return to the official building that was shown in the photos on the website.
2nd factor: the breakfast was of very poor quality, dry and hard bread, butter and yogurt only, there was no options. All the guests arrived and left feeling sad!
Gisele
Hospedou-se por 3 diárias em dez. de 2024