I rarely leave reviews, but I feel my experience at the building needs sharing.
First, positives. Hotel is clean and offers pretty much everything you would expect in a hotel. However for the price I would certainly expect more (over paying in Rome, what's new?).
The bigger issue was that the shower flooded the bathroom, I don't mean makes the floor wet but filling it with a centimeter of water that flowed out of the bathroom, onto the carpet and into the corridor outside the room. I reported this as we left for the evening and was told it would be fixed by our return. It wasn't. The exact same thing happened but luckily was spotted sooner.
In the morning I pointed this out, explained that the carpet was soaking wet and only one of us had been able to shower in the 18 hours we'd been at the hotel. Apparently this was "just a maintenance issue" and not worthy of consideration for a room change or refund.
Again I explained that we hadn't showered that morning and couldn't really go on with our holiday until we had as only one of us showered the night before and we'd like to before leaving.
Again no positive response, just a maintenance issue.
Eventually two hours after that discussion maintenance turned up to fix the problem so we could shower. But the room then smelled of damp carpet for the next 24hrs until we left.
At no point was even an apology offered. So although I would say the hotel is nice, I hope you don't expect customer service.