My wife and I stayed at the hotel for only one night, the last night of our trip around Italy. The hotel service is very good. Nice staff and good location. Breakfast is good, but not above average.
We had two difficulties in our stay. When we arrived, we took the metro to the closest station, which was closed. So we had to get out at Piazza de Spagnia with our bags and take a taxi. I think the hotel could have warned us about the closure of the station and we would have decided to take a taxi direct from Roma Termini Station.
The other problem was when we left the hotel direct to the airport (FCO). We asked the front desk to call a RELIABLE taxi for us to the airport and agreed the price before entering the car. The agreed price was EUR 48. When we entered the car the drive informed us that the price was EUR 50. I said the agreed price was EUR 48 and he said ok. When leaving the taxi at the airport, the driver gave me a supposed 2 EUR change, but when I checked it was a russian coin. So, I called the hotel and asked to call the driver (they had the phone number and the name of the driver). The driver said it was a mistake, but he couldnt come back to change the coins. I also asked at the hotel the plate of the car, the name of the driver and the registry number of the taxi. My email had not answer. It seems that the hotel's reliable taxi is a thief and not a taxi driver.
