4/10 - Insatisfatória
Svetlana
Viagem a dois
26 de jun. de 2025
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e comodidades
We spent a night at this place. It was really hard to get in contact with the host. We are supposed to contact them 24hs before the check in to let them know the arrival time and get info regarding the check in etc, which I did through Expedia. Once we arrived at the property, nobody picked up the phone nor the doorbell. Of note, check in starts at 2pm and we got at Feronia around 2pm. Eventually someone that lives in the building while entering the building allowed us to enter it and directed us to the hotel floor. We knocked on the door of the hotel, which is located on the 1st floor and a host answered it. We booked the first night through Expedia and 2 more nights through Feronia website. The Expedia night was in the hotel calendar but the other 2 nights were not, even though I had the receipt and confirmed the reservation with the host via what’s app. So, I definitely recommend booking it via Expedia to avoid headaches. We end up booking another hotel for the rest of our trip via Expedia. Regarding the night we stayed at Feronia, the air conditioner was not working properly and the room was noisy due to first floor/street noise and other guests that were screaming throughout the night. The breakfast was average and the location is good.
Svetlana
Hospedou-se por 1 diária em jun. de 2025
