2/10 - Terrível
Rafael
26 de jun. de 2019
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good location, really bad experience
Really bad experience
Pros: great location
Cons:
1) broken air conditioned: device was broken and was replaced by a mobile device. Unfortunetly the device wasnt powerful enough to cool the room - temperature in Rome in the period was ranging between 34-38
Besides the inefficiency of cooling, device is very big and occupies a relevant space in the room which was
A pipe needed to be positioned in the window to release the hot air: the problem is that this requires the window to be always open - as you can imagine the room was never dark because of that.
When questioned about it giuseppe simply said: “if you have told us before we would have used a more powerful device”. This really intrigated me: the room had an issue, they didn’t say nothing to us and now the responsability is ours (?). If they had a better device why didn’t they have used it in our room in the first place?
Ps: we made a formal complaint in the next day of our arrival
Wifi: not sure if this is a general issue of a particularity or room pegaso (room we stayed at). Wifi works poorly in the room (see screenshots)
Bathroom: no signal
Window side of the bed: ranges from no signal to 1 bar
Door side of the bed: ranges from 1 to 2 wifi bars
Bathroom: if you are a big guy like me, you can be sure to have a flood everytime you shower - cabin is small and the door does not shut
completely - make sure to ask for extra small towells.
other cons: no safe in the room, can be noisy, no fridge
Rafael
Hospedou-se por 3 diárias em jun. de 2019
