4/10 - Insatisfatória
Humberto
27 de mai. de 2025
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Not a Real Hotel – No Reception, Dirty Bathroom, and Misleading Breakfast
We had a very frustrating experience at this property in Rome. I mistakenly informed the host I would arrive at 11 PM, but arrived at 11 AM. While this was my error, I expected someone on-site, like any proper lodging. Instead, I found an empty building with no reception. It’s not a hotel—just rooms inside an apartment building. I had to wait for nearly two hours on the stairs with my luggage until the host arrived.
To make matters worse, the room, although seemingly clean, had an unpleasant smell, and the toilet was visibly dirty. My wife had to clean the toilet herself so we could use it.
The “included breakfast” is highly misleading. You receive a voucher for a croissant and a hot drink at a bar two blocks away, where you are not allowed to sit. You must eat standing at the counter, unless you pay an extra fee to sit at a table. This is far from what one expects when breakfast is advertised as included.
The building is very old, the elevator is tiny, and there is no staff on-site to support you. The only positive aspect is the location, near the main train station. Everything else was disappointing. Future guests should be clearly informed: there is no reception, no proper breakfast, and no professional hotel experience.
Humberto
Hospedou-se por 3 diárias em mai. de 2025