Verificada
4/10 - Insatisfatório
melissa
29 de set. de 2016
Pontos negativos: Serviço e funcionários e conforto do quarto
A really bad experience
When I arrived at the Booking House Hotel, the receptionist (who spoke no English or Spanish and I speak close to cero Italian), gave me a map with a drawn line and told me that I had to go to another hotel that was 5 minutes away. I couldn't find that hotel and ended up walking for about 40 minutes looking for it. No one knew where the the hotel was, when I asked around the area. When I finally found it, the room they gave me there looked nothing like the pictures from the website. It was the most outdated and scary room I've ever seen. I went to the receptionist to ask for an explanation and they told me that I had to talk to the person on Booking House. I went back there and tried to communicate my frustration and anger to the receptionist. After a while, she understood what I was trying to say and gave me one of the rooms shown in the pictures of hotels.com. That room was fine so I had to get back and get my luggage out of the scary room and then come back to the Booking House again. The area seemed a little shady and it was getting dark. Apparently they had oversold rooms at the Booking House and, since I got there first, they ended up giving me a room that was meant to be for another person. The receptionist at Booking House seemed nice but that whole mess of having to walk back and forth from hotels and the miscommunication ruined my first day in Rome.