4/10 - Insatisfatória
Rajinder S.
6 de jul. de 2025
Pontos positivos: Limpeza
Beautiful Apartment - but poor communication
The apartment is exceptional. Newly renovated with nice materials. Excellent location. Very clean. High compliments. However, the apartment was very dark inside. There is no natural light contrary to the photographs. This is because we could not open the external wooden shutters at all due to exterior renovation work being done on the building and this meant it felt like we lived in a cave with lights on day and night. The lack of light and inability to open the outside shutters was not communicated at all. After the time to cancel the booking had passed our host messaged us saying that renovations had just begun to the envelope of the building; implying there would be noise during the day. Given when this was communicated and our expectation we would be out and about at that time, we continued with the booking. However, there was no noise because hardly anyone was working on the building. We also learned that renovations had been ongoing since the beginning of the year - contrary to what we were told. When we asked the host about this, the response was that there was mention of this in the listing - which of course does not talk about the closed shutters. In addition the renovations are happening inside the building as well. Moreover, our flights were delayed through no fault of our own by 10 hours and our host would not allow us to check in around midnight after landing at 10:40pm. So we had to book a hotel at the last minute when we landed in Rome.
Rajinder S.
Hospedou-se por 8 diárias em jun. de 2025