Hotéis em Roma, NY

"The general manager said that the room that we reserved wasn’t available( bed with a sofa couch for the children to sleep on) then I proceeded to let them know that we would just have to find somewhere else (so the kids wouldn’t have to sleep on the floor) then she all of a sudden had a room, with a sofa couch, available. We paid for it, went to the room and it DIDNT have a couch and before we could even get back up to the front desk to see what was going on there were blankets and pillows...

"Great stay"

"The room smelled, if I wasn’t in a pinch I would have left. I wrapped my shirt around pillow to sleep fully clothed. I went to shower and the frame in bathroom fell because steam from the shower. The tv didn’t work. I actually cancelled the stay for the next day. "

"Thumbs up!"

"Great st"

"The room was so lovely. Beautifully decorated, comfortable, and I loved the shower. The restaurant where i had my meals, The Emerald was so attentive to my dietary needs and sensitivities and the waitstaff was so kind."

"Our first time staying at the lodge. The room was very nice and spotless. Very quiet in this building. Highly recommend. "

"Great staff"

"yes"

"1) A maintenance person had to let us OUT of our room. The door would not open from inside. He did come to our aid as soon as I called the front desk, but it as been that way all night- a serious safety hazard. 2) Breakfast was supposed to be open at 7. It was still being set up at 7:20. 3) Our room was clean and warm, which was why they still got a 3. "

"Was very clean. Staff auper friendly and more then accommodating. Would stay here again. "

"Clean room and super convenient shuttle to casino."

"Staff were great, rooms were clean"

"Nice and clean"

"Staff was rude and dismissive. Told me to have hotels call them to let my bf check in for me and I came to the hotel and was told the phone doesn’t even work"

"👍"

"I stayed here with my girlfriend over Spring Break and had a wonderful time! Anne and Allen were truly gracious hosts, the decorations were lovely, the bed was warm and comfortable, and the breakfast was delicious! "

"Clean, quiet and nicely updated room - The owners were very kind and the breakfast was delicious!"

"Atendente muito eficiente."