Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 299 de 1003 avaliações" "
10 - Excelente
299
Nota 8 - Boa. 325 de 1003 avaliações" "
8 - Boa
325
Nota 6 - Ok. 205 de 1003 avaliações" "
6 - Ok
205
Nota 4 - Insatisfatória. 90 de 1003 avaliações" "
4 - Insatisfatória
90
Nota 2 - Terrível. 84 de 1003 avaliações" "
2 - Terrível
84
8,0/10
Limpeza
8,2/10
Serviço e funcionários
7,2/10
Comodidades
7,2/10
Condições e instalações da propriedade
7,4/10
Cuidado com o meio ambiente
Avaliações
8/10 - Boa
Viajante verificado
28 de jun. de 2019
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Viajante verificado
Hospedou-se por 2 diárias em jun. de 2019
Resposta de Andrew em 2 de jul. de 2019
Thank you so much for your review of our hotel. We are glad you enjoyed your stay and hope to see you again soon so we can continue to improve on each experience.
8/10 - Boa
Alicia
Viagem a dois
29 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Walkable to other great locations
Alicia
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 30 de abr. de 2024
Alicia, thank you for sharing your experience at Best Western Mill River Manor. We are glad to hear you appreciated our convenient location. We look forward to your next stay with us.
10/10 - Excelente
Margaret
25 de abr. de 2024
Pontos positivos: Limpeza
Margaret
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 26 de abr. de 2024
Margaret, it's delightful to hear that your stay at the Best Western Mill River Manor seemed to meet your expectations. We genuinely appreciate your support and look forward to the opportunity to welcome you back. Safe travels until then.
6/10 - Ok
Kayla
24 de abr. de 2024
Pontos positivos: Serviço e funcionários
Kayla
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 25 de abr. de 2024
Thank you for the feedback, Kayla.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.
8/10 - Boa
AKINMUSUYI
22 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Walkable distance from train station and easy connection to JFK.
AKINMUSUYI
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 22 de abr. de 2024
Akinmusuyi, it's wonderful to read that you found the Best Western Mill River Manor's location convenient, with easy access to nearby transportation. Providing our guests with a seamless experience is one of our top priorities! We trust your travels were smooth and hope to see you again soon.
10/10 - Excelente
Luciano
19 de abr. de 2024
Few driving minutes to JFK airport
Luciano
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 20 de abr. de 2024
Thanks for the outstanding rating, Luciano!We're delighted your time at Best Western Mill River Manor was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
2/10 - Terrível
Lavinia
17 de abr. de 2024
HORRIBLE The staff are unprofessional and rude
Don’t do it
Lavinia
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 18 de abr. de 2024
Lavinia, it's regrettable that your experience didn't match your expectations. We continually aim to have our team members provide a professional treatment, and we apologize for any lapse in service. It’s important for us to understand more about the situation, so improvements can be made. Thank you for your feedback.
10/10 - Excelente
Yerdy
7 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My husband and me stay 2 nights wasn’t that bad the first night was a lot of noise people talking loud,dog barking at 4:00 am other than that was good Saturday night was good I don’t hear anything very clean room
Yerdy
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 8 de abr. de 2024
Yerdy, it is certainly wonderful to hear about your overall positive sentiment for your stay at Best Western Mill River Manor. We're glad the cleanliness of your room stood out. Nonetheless, it's regrettable there were some disruptions during your first night. We endeavor to provide all guests with a relaxing environment and will strive to ensure a more tranquil experience on your next visit.
10/10 - Excelente
Walter, Chadds Ford
7 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good location
Walter
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 7 de abr. de 2024
Walter, thank you for your review. It's wonderful to hear you appreciated the ideal location of Best Western Mill River Manor. We hope to have the opportunity to serve you again in the future.
8/10 - Boa
Peng
6 de abr. de 2024
Everything is going well
Peng
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 6 de abr. de 2024
Peng, it's wonderful to hear that everything went well during your stay at Best Western Mill River Manor. We aim to provide an excellent experience and we're glad we hit the mark for you. We hope you'll choose to stay with us again in the future.
10/10 - Excelente
Robert
2 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything is nice and clean
Robert
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Customer Service em 3 de abr. de 2024
Robert, we're thrilled to hear your positive feedback about Best Western Mill River Manor. We take great pride in maintaining a tidy and welcoming environment for our guests. Thank you for sharing your review with us - it means the world to us and to our team. We're looking forward to welcoming you back soon.
10/10 - Excelente
Robert
Viagem com a família
22 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Vincent at the front desk was amazing! Very helpful and very friendly!
Robert
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 22 de mar. de 2024
Robert, we're thrilled to know you had a wonderful experience at Best Western Mill River Manor. It's great to hear that Vincent at our front desk was a highlight of your stay, offering both helpful and friendly service. We look forward to welcoming you back in the future.
8/10 - Boa
DENNIS, Edmonton
Viagem de negócios
21 de mar. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Train is very accessible
DENNIS
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 21 de mar. de 2024
Dennis, it's great to hear that you appreciated the hotel's excellent proximity to the train station. At Best Western Mill River Manor, we understand how important easy transportation is to our guests. We look forward to welcoming you back for another convenient stay soon.
10/10 - Excelente
Arielle-Diandra
20 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was very pleasant, & courteous.
They made our stay a very enjoyable and comfortable one. Accommodations were clean and well maintained.
It was safe and though located on a busy highway and across from the LIRR, the noise of the traffic and train was not disturbing.
I would recommend this location and return on my next visit.
Arielle-Diandra
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Customer Service em 21 de mar. de 2024
Arielle-Diandra, your kind words about the pleasant and courteous team members at Best Western Mill River Manor put a smile on our faces. We're thrilled that you found the cleanliness, maintenance and overall comfort of accommodations to your liking, as well as the strategic yet peaceful location. Your recommendation and intentions to return are the best compliments we could receive. Looking forward to hosting you again on your next visit.
10/10 - Excelente
Michele
Viagem com animais de estimação
11 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Its a wonderful property centrally located. The staff is lovely. However I am an older single traveler with a service dog which usually means a late night walk. The only grassy area is a block away near the train tracks. I grew up there so I wasn’t bothered by it but I might imagine a first time visitor might be apprehensive about making that walk late at night. Bring a Buddy. Or your own patch of Astro turf. I wish I’d thought to ask if someone was on staff that might accompany me.
Otherwise a wonderful stay!!!
Michele
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 12 de mar. de 2024
Michele, the Best Western Mill River Manor proudly appreciates your constructive recognition. It's heartening to know our convenient location and personable team members enhanced your experience. We understand the challenges faced during late-night walks with your service dog and appreciate your valuable feedback. In future, please inquire about any assistance needed, our team is always ready to help ensure your comfort. We're elated you enjoyed your stay and look forward to welcoming you back, your service dog too!
10/10 - Excelente
Margaret
9 de mar. de 2024
Pontos positivos: Limpeza e comodidades
Clean quiet, walking distance to all transportation. A variety of restaurants catered to all appetites
Margaret
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 9 de mar. de 2024
Margaret, thank you for sharing your positive experience at Best Western Mill River Manor. We're delighted to hear you appreciated the cleanliness, tranquility, and convenient location close to transportation and diverse dining options. We hope to welcome you back for an even more enjoyable stay next time.
6/10 - Ok
Charles
6 de mar. de 2024
Pontos positivos: Serviço e funcionários
It claims to be a non-smoking property but the hotel is hosting welfare recipients who seem to have enough money to buy and smoke their Marijuana in the elevators and the parking lot and the room I rented had a smell of pot maked by air freshener.
I will not be returning to this property.
Too close to the Railroad.
Charles
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Customer Service em 7 de mar. de 2024
Charles, your feedback is appreciated. It's unfortunate to hear about your discontent regarding the odor you encountered during your stay. We're committed to providing a pleasant environment for all guests, and we take reports of unwanted scents seriously. It's also regrettable that you found the proximity to the railway unsettling; some guests find its accessibility convenient for their travel needs. Your comments will certainly be given due consideration in our ongoing improvement efforts.
10/10 - Excelente
Landa, Uniondale
27 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Landa
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 2 de mar. de 2024
Thank you for the fantastic rating, Landa!It's outstanding you had such a wonderful experience at Best Western Mill River Manor. We care about the satisfaction of our guests. We can't wait to see you again soon!
10/10 - Excelente
Julner
25 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good place to stay.
Julner
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 26 de fev. de 2024
Julner, it's wonderful to know you found the Best Western Mill River Manor to be a great place for your stay. We appreciate your feedback and look forward to welcoming you back in the future.
10/10 - Excelente
Lionel
Viagem de negócios, Viagem com a família
31 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários e comodidades
The property was nice and clean and safe.
Lionel
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Customer Service em 1 de fev. de 2024
Lionel, it's wonderful to hear that you felt at ease and appreciated the cleanliness at Best Western Mill River Manor. Your positive feedback is deeply valued. We hope to welcome you back soon.
6/10 - Ok
Stavroula
31 de jan. de 2024
Stavroula
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 2 de fev. de 2024
Stavroula, thank you for leaving a rating after your stay. It appears your experience was neither exceptionally good nor bad. We strive to enhance your experience beyond expectations and sincerely hope to have another chance to impress you. Let us know if there were specific aspects of your stay where we could do better, your feedback is valued. We look forward to welcoming you back once more.
10/10 - Excelente
Margaret
30 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean newly renovated. Great breakfast. Friendly staff
Margaret
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Customer Service em 31 de jan. de 2024
Margaret, it's lovely to hear you appreciated the spotless, updated environment at Best Western Mill River Manor. We're thrilled that our delicious breakfast and welcoming team members contributed to making your stay an exceptional one. We eagerly await your return.
10/10 - Excelente
Galina
28 de jan. de 2024
Galina
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 21 de mar. de 2024
Galina, thank you for awarding a high rating for your stay at Best Western Mill River Manor. It seems you had a great experience, which we love to see. We truly appreciate your feedback and hope to welcome you back in the future!
6/10 - Ok
Alison
21 de jan. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Did not realize from the pictures that this a motel not a hotel. The amenities are in a separate building than the rooms. Rooms were poorly updated and there was a roach in the bathroom.
Alison
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 22 de jan. de 2024
Alison, thank you for sharing your experience. We're sorry to hear that the layout of our establishment and the room updates didn't meet your expectations. We apologise also for any inconvenience caused by the unexpected presence in the bathroom. Your feedback is important to us, and we'll ensure it is addressed promptly and corrective measures are taken. We hope you will consider giving us another opportunity to provide you with an improved stay in the future.
6/10 - Ok
Craig
Viagem de negócios
20 de jan. de 2024
Pontos positivos: Limpeza e serviço e funcionários
A bit old, but functional.
Craig
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Customer Service em 20 de jan. de 2024
Craig, it's insightful to hear feedback like yours. You've touched on the seasoned charm our hotel possesses while noting its practicality. We trust your overall experience was comfortable and hope you choose to stay with us again in the future.
6/10 - Ok
Talia
Viagem a dois
15 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The accommodations were nice but the LIRR can be heard whooshing by, and so can any carts or suitcases being wheeled past the room door. Not the best for light sleepers.
Talia
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 16 de jan. de 2024
Talia, thank you for sharing your feedback. We appreciate you noting our well-appointed facilities. However, it is regrettable that there were some disturbances during your stay, attributed to the outside environment and hotel activity. We're always seeking ways to provide a peaceful and comfortable atmosphere. Rest assured, we understand the importance of a good night's sleep and will strive to maintain an environment that supports it.
10/10 - Excelente
Susan, Niskayuna
Viagem a dois
12 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff are great and we get Free breakfast
Susan
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Customer Service em 13 de jan. de 2024
Susan, it's wonderful to hear you enjoyed your stay at Best Western Mill River Manor! We're thrilled that our team members left a good impression and that you appreciated the complimentary breakfast. We're looking forward to welcoming you back someday soon.
8/10 - Boa
Lesa
8 de jan. de 2024
Lesa
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 28 de jan. de 2024
Lesa, it's fantastic to know that your stay at Best Western Mill River Manor was a pleasing experience. It's our top priority that our guests leave with fond memories. We would love to offer you another comfortable stay in the future. Your satisfaction makes all our efforts worthwhile.
2/10 - Terrível
Margaret, Freeport
Viagem com família e crianças pequenas
30 de dez. de 2023
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This has apparently become a section 8 housing hotel
L. It is loud. All
Hours of the day and night. Kids running the hallways;
People drinking in the hallways and stairwells. Staff at front desk hardly there; had to ask for towels. Room was dusty and smelled of mildew. Click had not been updated for change of clocks month ago; likely longer than that since someone. Cleaned the room. We slept in our clothes above the bedding and checked out at 7am. It’s unsafe and unclean.
Margaret
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Service em 30 de dez. de 2023
Margaret, your comments are taken seriously and it's regrettable to hear about your experience. We aim to maintain a peaceful environment and it's unfortunate that you experienced disturbances. Your concerns about the cleanliness and upkeep, as well as the availability of our front desk team, will be shared with the management for evaluation. It's important for us to offer comfortable accommodations and we're sorry if you felt it wasn't the case. Thank you for your feedback and allowing us to understand areas where we can improve upon. We hope to have a chance to better your experience in the future.
8/10 - Boa
Carmen
Viagem com a família
29 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good hotel closed to JFK
Room was very clean, hot breakfast was very tasty, staff was nice and cordial. Long Island railroad station was 2 minutes walk and close to FJK airport. My only complain is that it has exterior hallways and it was raining and water gets in the hallways. Otherwise it was a nice hotel to stay.
Carmen
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Customer Service em 30 de dez. de 2023
Carmen, thank you for your kind words about Best Western Mill River Manor. We appreciate you acknowledging our cleanliness and flavorful breakfast options. We're also glad that our location provided convenience for your travel needs. We note your comment about the outdoor hallways. We understand that no guest should face any discomfort due to weather conditions and your feedback will be taken into consideration. We are pleased to hear that you had a pleasant stay overall. Looking forward to your next visit.
2/10 - Terrível
Carlos
27 de dez. de 2023
Pontos negativos: Comodidades
Carlos
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Service em 27 de dez. de 2023
We appreciate your feedback, Carlos.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.
8/10 - Boa
Marie
18 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
1 night stay
We only stay for 1 night to attend my aunt funeral. The service desk was helpful, and the room was clean, and we able to sleep and leave early in the morning for the 8:30 am burial service. We did not get to check out the continental breakfast.
Marie
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Service em 18 de dez. de 2023
Marie, it's heartening to hear that during such a difficult time for you, the team at Best Western Mill River Manor was of assistance and that you found the room comfortable for your short visit. We regret you didn't have the chance to try our continental breakfast. During your next visit, we hope you have the opportunity to do so. We appreciate your review.
10/10 - Excelente
PATRICIA A
18 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
PATRICIA A
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Service em 19 de dez. de 2023
Patricia, thank you for your exceptional rating. We're happy to learn you enjoyed your stay at Best Western Mill River Manor. We can't wait to welcome you back for another great experience.
8/10 - Boa
Cephas, Walnut Creek
Viagem com a família, Viagem com família e crianças pequenas
11 de dez. de 2023
In general the property was well care for and the overall conditions were good
Cephas
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Service em 11 de dez. de 2023
Cephas, it sounds like you appreciated the well-maintained conditions at Best Western Mill River Manor. We strive to provide a comfortable setting for our guests and we're glad your experience reflected that. We hope to welcome you back in the future for another satisfactory stay.
10/10 - Excelente
Alex
5 de dez. de 2023
Pontos positivos: Limpeza e condições e instalações da propriedade
Cleanliness & friendly staff
Alex
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Service em 5 de dez. de 2023
Alex, we're thrilled to hear your experience with us at the Best Western Mill River Manor was perfectly up to par! Our team members are indeed dedicated to ensuring a clean environment and creating a welcoming atmosphere and it's wonderful to know that your stay reflected this. We can't wait to welcome you back for another pleasant stay in the future.
10/10 - Excelente
Assia
4 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Assia
Hospedou-se por 1 diária em out. de 2023
Resposta de Customer Service em 5 de dez. de 2023
Assia, it's wonderful to hear that your stay at the Best Western Mill River Manor left a positive impression. We strive for excellence and are thankful for guests like you who appreciate our efforts. We look forward to your next stay with us.
10/10 - Excelente
Michael
Viagem de negócios
1 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good place to stay
We had no problems easy parking room was fine clean and good hot water and heat.
Michael
Hospedou-se por 1 diária em nov. de 2023
Resposta de Customer Service em 1 de dez. de 2023
Michael, the Best Western Mill River Manor appreciates you sharing your positive experience. It's wonderful to hear that your stay was seamless, from the convenience of parking to the high quality of our accommodations. We're glad you recognized the cleanliness and functionality of your room facilities too. Your feedback is valued and we look forward to welcoming you back in the future.
10/10 - Excelente
Godfrey
Viagem a dois
20 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was extremely clean and has all the amenities inside the hotel room , the staff were very friendly and helpful . Definitely will be going back regularly
Godfrey
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Customer Service em 20 de nov. de 2023
Godfrey, it's so encouraging to know that you appreciated the pristine cleanliness and the array of amenities available in your room at the Best Western Mill River Manor. We're also thrilled that our wonderful team members were able to assist you in a friendly and helpful manner. Your plans to return regularly are the best compliment we could receive. We eagerly look forward to your future stays with us.
8/10 - Boa
Lynn
Viagem a dois
15 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Close to Oceanside and the 20 minutes to the beach, nicely decorated, clean room and good continental breakfast. Had trouble with room key thso they gave me another room next door.
Lynn
Hospedou-se por 1 diária em nov. de 2023
Resposta de Customer Service em 16 de nov. de 2023
Lynn, it's great to hear you enjoyed the convenient location and décor at Best Western Mill River Manor. We're glad you found your room to be clean and our breakfast offering satisfying. We do regret any inconvenience you may have encountered with the room key, but hope that our swift resolution ensured a positive experience overall. We look forward to welcoming you back in the future.
8/10 - Boa
Margaret
1 de nov. de 2023
Margaret
Hospedou-se por 2 diárias em out. de 2023
Resposta de Customer Service em 22 de nov. de 2023
Thanks for the 4/5 rating, Margaret!We're thrilled you enjoyed your time at Best Western Mill River Manor so much! We look forward to sharing an even better experience with you soon. Have a lovely day!
8/10 - Boa
Lee, Indianapolis
30 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Close to my relative's house. Train right behind hotel so somewhat noisy. Rooms need some repairs along wall seams, floors. Daily cleaning service was fine. Breakfast included with room was very good. Food was hot, make your own waffles. Very please with that.
Lee
Hospedou-se por 4 diárias em out. de 2023
Resposta de Customer Service em 31 de out. de 2023
Lee, we're delighted to know Best Western Mill River Manor's proximity to your relative's house and our breakfast offerings met your expectations. Though, it's regrettable that the noise from the train was bothersome. We also take note of your observations regarding the rooms and assure you that our teams are consistently working to enhance the guest experience. It's pleasing to know our cleaning service met your satisfaction. We look forward to welcoming you back in the future for an even more seamless stay.
8/10 - Boa
OGUZ
30 de out. de 2023
It was good
OGUZ
Hospedou-se por 2 diárias em out. de 2023
Resposta de Customer Service em 6 de nov. de 2023
Oguz, it's wonderful to hear you had a positive experience at Best Western Mill River Manor. We hope to serve you again soon. Your satisfaction is our priority.
8/10 - Boa
Denis
29 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Problem with water on floor in original room. Lived with it the first night, reported it, they were unable to repair so got me a different room for second night. Good service
Denis
Hospedou-se por 2 diárias em out. de 2023
Resposta de Customer Service em 30 de out. de 2023
Denis, it's pleasing to know that you appreciated the prompt assistance from our team members at Best Western Mill River Manor when you reported an inconvenience with your room. We apologize for any difficulty you experienced, and appreciate your patience while we moved you to a different room. We continually strive to deliver superior service and your feedback assists us in this endeavor. Looking forward to your next visit in the future.
6/10 - Ok
Viajante verificado
Viagem com a família
25 de out. de 2023
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Puede mejorar
Lo unico positivo es que la estacion del tren está muy cerca. La zona en general es buena, cerca del aeropuerto. El hotel le hace falta mantenimiento y el que nos recibió en el check in muy rudo.
Viajante verificado
Hospedou-se por 4 diárias em out. de 2023
Resposta de Customer Service em 25 de out. de 2023
Agradecemos que se haya tomado el tiempo para compartir sus comentarios sobre su reciente estadía. Nos complace saber que la proximidad de la propiedad a la estación de tren y al aeropuerto fue beneficiosa para su visita. Sin embargo, lamentamos profundamente que algunos aspectos de su experiencia no cumplieron con sus expectativas, especialmente en lo que respecta al mantenimiento y su interacción en el check-in. Nos esforzamos habitualmente por ofrecer un servicio impecable y estos comentarios se toman con la mayor seriedad para mejorar la experiencia de nuestros huéspedes. Gracias, una vez más, por tu reseña.
6/10 - Ok
Karen
Viagem a dois
23 de out. de 2023
Pontos positivos: Limpeza e serviço e funcionários
Very noisy rooms from traffic , other guest sounding like elephants with every step they make . Not sure if it’s kids running around in the room above but it’s been going on for over an hour .
Wouldn’t recommend staying here .
But it’s very clean and the beds are comfy, so the noise ruins it.
Karen
Hospedou-se por 1 diária em out. de 2023
Resposta de Customer Service em 24 de out. de 2023
Karen, it's disheartening to hear that continuous noise disrupted your stay, causing inconvenience. We value tranquillity for our guests and will definitely consider your remarks seriously. On the brighter side, we're pleased that the cleanliness and comfort of our beds met your expectations. We would appreciate another opportunity to provide you with a more peaceful experience in the future.
10/10 - Excelente
Alex
Viagem de negócios, Viagem em grupo, Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
21 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I like the cleaning service and how everything was convenient to the hotel. Definitely recommend to anyone visiting or staying in Rockville Centr
Alex
Hospedou-se por 3 diárias em out. de 2023
Resposta de Customer Service em 21 de out. de 2023
Alex, your kind words regarding Best Western Mill River Manor's cleanliness and convenient location made our day. We are overjoyed to hear that you would recommend us. Thank you and we look forward to possibly welcoming you back during your next visit to Rockville Center.
10/10 - Excelente
Michael
14 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The staff
Michael
Hospedou-se por 1 diária em out. de 2023
Resposta de Customer Service em 14 de out. de 2023
Thank you for the 5/5 rating, Michael!It's excellent you enjoyed your time at Best Western Mill River Manor so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
6/10 - Ok
Bernhard
Viagem de negócios
13 de out. de 2023
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Personal was very unfriendly, unpolite and not intersted in giving any support or help.
Bernhard
Hospedou-se por 2 diárias em out. de 2023
Resposta de Customer Service em 14 de out. de 2023
Bernhard, sincere apologies for not coming across as helpful or understanding during your stay. The behavior you mention isn't reflective of the service culture we aim for, and we're disheartened to learn that you didn't receive the level of support and engagement we usually pride ourselves on. We'd like to reassure you that we deeply appreciate your feedback, as it allows us to address and rectify this type of concern. We'll ensure counselling and training are provided to our team members for them to understand the importance of polite, friendly, and proactive service. We hope that you'll give us another opportunity to turn around your perception, and that we deliver an experience more deserving of your expectations.
10/10 - Excelente
Thomas
13 de out. de 2023
Thomas
Hospedou-se por 3 diárias em out. de 2023
Resposta de Customer Service em 2 de nov. de 2023
Thomas, thank you for your excellent rating of the Best Western Mill River Manor. Your positive feedback reaffirms our dedication to ensuring the satisfaction of our guests. We eagerly anticipate your next visit to our delightful hotel.
8/10 - Boa
Judy, Millsboro
Viagem a dois
8 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room 228 was very clean smelling and comfortable. The toilet is VERY low and had some flushing issues. Also the plug near the sink was not operational. But the room could use an update! Good night sleep though!
Judy
Hospedou-se por 2 diárias em out. de 2023
Resposta de Customer Service em 8 de out. de 2023
Thank you for taking the time to share your 4/5 review with us, Judy.We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward.We're looking forward to sharing a more enjoyable experience with you soon. Thank you again and have a lovely day!