We were in ROC for a wedding and needed a dog-friendly place with a fenced yard. This house was in a convenient location and had a 4.8 average rating. We suspect the cleaning/maintenance providers have changed recently, as our experience was much different from those of previous guests.
Pre-stay communication and check-in process were fine. Upon arrival Thursday evening the fenced back yard was about calf-deep with grass, knee-high with weeds. Host messaged the night we arrived, advised us to let them know of any issues. We replied Friday morning asking if back yard could be mowed. No mowing or response for duration of our stay. As we were busy with wedding activities, we didn't have time to continue to try to reach them. We walked our dog around the neighborhood when possible but did find 2 ticks on him after he was in the yard. It was also challenging to pick up after him due to deep growth.
Sunday evening we had a message from host with check-out instructions for Monday. No mention of yard request. We followed all check-out instructions, including starting a load of laundry and taking out trash for weekly pickup.
Pros: Fenced yard ideal for dogs (if lawn properly maintained). Heating/cooling system great - we needed both during this stay. Water temp/pressure both excellent. Nice TV with numerous premium channels. Bathrooms worn but clean. Neighborhood great for walking, playground at school across street. Easy access to major highways. Plenty of shopping and dining nearby.
Cons: Fridge had been moved leaving a very dirty area of floor fully exposed. Floors had perhaps been swept but needed thorough mopping, as evidenced by our socks after we removed shoes as sign requests. Dusty; entertainment center in particular covered in dust. Master bath has towel bar holders but bar itself missing. Bed blankets had funky/musty odors as if not washed. Limited clothing storage space. Kitchen not equipped for cooking full meals; only very basic dishes, utensils, pots & pans. No bathmats, dish towels, or potholders. No recycling bins indoors or outdoors. Welcome rules inside front door show different address, different trash pickup date, etc.
We took photos of the good and the bad, but there's no way to attach them to this review. We would like this option and will suggest to VRBO.
This could be a great property with more careful attention. We hope the owners will take this review to heart for both their own and future guests' benefit.