4/10 - Insatisfatória
Daniel
Viagem de negócios, Viagem a dois
31 de jul. de 2025
Pontos positivos: Limpeza e comodidades
Pontos negativos: Condições e instalações da propriedade
The hotel was listed as a luxury property and was far below standards.
The location was excellent, being across from the Mayo Clinic and in downtown Rochester. Everything was walkable and the restaurant choices were superb.
The hotel did not meet our standards. Although the rooms were small they were clean and the bed comfortable. However, this is an old hotel and showed it in many ways. The bathroom was small and with very old accessories. The tile walls were painted and not updated. The tub/shower was ancient and still had the old plumbing along with new plumbing. The shower was not useable as the water temp went from scalding hot to ice cold every 20 seconds or so. It was necessary to step away from the shower head and go back under then step away again. The water was so hot I was afraid of burns, then so cold it was chilling.
The hotel room control was horrible. Our first night the temp in the room would not go above 70, ok for sleeping but not for lounging in the room. I called and asked for maintenance to check it and the maintenance man came immediately to the room but informed me that in the summer they do not have any heat so the temperature would not increase as the fans were set to not go off. I went to the front desk and asked for a room change and only received a space heater instead.
We have stayed at this hotel several times but will not be returning.
Daniel
Hospedou-se por 2 diárias em jul. de 2025