2/10 - Terrível
Christine
Viagem a dois
21 de out. de 2025
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The customer service was horrible. We called ahead to advise of a late check in and we were assured someone would be there. We knocked, called etc.. for 20 mins until a guest staying there let us in. The staff member then came to the front desk and when we told him how long we had been there - he acted like he couldn't care less. He said - we turn the ringer off in the back office because its loud. We had been travelling all day and were exhausted and it was almost midnight when we arrived. Simple customer service training could have helped in this scenario - but there was no recognition at all that this was bad customer service, let alone unsafe to be locked out of a hotel close to midnight. When we finally got to the room - that itself was a disappointment. But definitely not something to complain about if we weren't already upset. The tub had multiple hairs all over it. The bathroom was so small that you can barely fit on the toilet. The fan in the bathroom felt like we were listening to a plane taking off. The window drafty and let in loads of street noise. The door has lots of space underneath so there is constant light coming in from the hallway. There was literally nothing nice at all about this hotel.
Christine
Hospedou-se por 2 diárias em out. de 2025