2/10 - Terrível
Tajwer
Viagem com a família, Viagem com família e crianças pequenas
10 de dez. de 2025
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Horrible experience. Not indicated anywhere that this hotel was under serious construction with many amenities unavailable. Room was decent, but everything else was terrible. Breakfast area was relocated to a small room and with limited items, many of which would quickly run out. Entire main lobby was off limits, only one working elevator which was slow and busy, no gym or pool access, dust everywhere and contractors working around the clock, blocking the entrance due to laying tiles and other work.
Our room was never serviced during a three night stay, even though the standard was already low at 'only every other day' being the policy. This was frustrating to navigate with a young baby and at the very least we would've appreciated a cleaned up room.
When checking the Hilton website, there is only a small note which says 'Guest room renovations from September 1 until December 1', with no other information. Given that our stay was Nov 27-30, I can tell you that this hotel is nowhere near complete even with contractors working at all hours. We felt very misled and I'm sure many others did as well when they came and saw the condition of the hotel - the place was sadly packed because of American Thanksgiving and people having limited options. We would've never stayed here had we known about this. Extremely disappointing, especially given that the rate was the standard instead of being reduced or discounted.
Tajwer
Hospedou-se por 3 diárias em nov.. de 2025