6/10 - Ok
Paula
Viagem em grupo
11 de ago. de 2025
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
This is my second time here and I loved this place so much the first experience. First time was a suite which was amazing with one of my girlfriends. This time we stayed in a double queen bedroom which was super nice and spacious! One of my friends who owns a cleaning company started pointing out a few things. The carpets weren’t clean and had grit on our feet and caked dust in areas.. and I also found other people’s hair beneath our hand towels. A little minor but after dinner we stopped back in and our AC stopped working. Our telephone didn’t work so we couldn’t get ahold of anyone at the front desk. My girlfriends were able to get our room changed to a new room. The woman at the front desk that late night/early morning (2am) was super helpful, soo kind and understanding. Unfortunately after a late night out I find my girlfriends aren’t even sleeping on a mattress cover because they found a blood stain on their sheets which is horrible. Our shower tub was clogged and the bathroom door was hard to shut. Upon check out we had another super sweet woman working the front desk. All in all, it’s a beautiful setting with really friendly and kind staff working the front desk however maintenance and cleanliness is definitely something needed to be worked on.
Paula
Hospedou-se por 1 diária em ago. de 2025