2/10 - Terrível
Alana
Viagem em grupo
31 de jul. de 2025
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
From the moment we entered the hotel, it was apparent that the friendliness of staff was lacking. We were shown our room, however with no help with our baggage. We entered the room, and every appeared to be OK, however we noticed lots of ants, and naturally went to the front desk. They sprayed toxic fumes and didn’t appear to be apologetic or trying to make the situation better. We then moved rooms,again with NO assistance from staff, she just looked at us whilst we had to carry our suitcase up the stairs in the heat. We entered our new room, only to find air conditioning control panel covered once again with an infestation of ants once again, I went back to reception and they looked at me and didn’t offer an apology. They stayed someone would be there in a moment, 30 mins later a man arrives with a spray hotel and a woman. The woman proceeded to tell me ‘oh this is Rhodes’ whereby I had stayed in a hotel prior to this with no concerns, I mentioned that this was not true and the hotel had a problem. It was already midnight at this point and they assured as they would move us rooms. The next day, we moved rooms (downgraded), no apology for ruining our stay, no gesture of kindness, eye rolling and speaking Greek aboit us. The manager never returned to enquire how we were or if there was anything else that could be done.
The staff are beyond rude, parking is a free for all and they do not care about customer satisfaction. Do not stay here if you’re expecting 4*, its barely 2*
Alana
Hospedou-se por 2 diárias em jul. de 2025
