Vilas em Retimno, M

"The check-in experience, handled by Iwanda, was excellent — warm, professional, and efficient. The property itself is very beautiful, with good food and a Kids Club offering plenty of engaging activities for children. However, we noticed a significant presence of ants in the room, which detracted from the overall comfort. More importantly, the hotel’s unwillingness to extend the check-out time — fixed at 11:00 AM — for guests with flights later in the day was disappointing. The only alternative offered was a 30-minute shower slot before departure. As frequent guests of luxury hotels around the world, we have never encountered such a rigid approach, especially in a property of this category. If this is indeed the hotel’s intended policy, it is an important factor for travelers to consider when choosing their stay."

"Very charming boutique hotel,with a nice restaurant,a fine dining place..Rooms were spacious and the bed and pillows really comfortable.Breakfast was good,with some good and fresh local products,but it eas exactly the same options during our 3 days staying,so it became a bit boring,would be nice and a suggestion to change something everyday,jus the eggs could be changed but this is standard.The food in the restaurant was really good(local and more fancy dinner),with a nice wine list available.There was a shop that you can buy local products like olive oil (high quality ones),but the lady in the shop,despite I showed her a lot of interesting to learn about local good olive oil,she never offered by herself any tasting,she just gave me a single taste after I requested,so,we didn’t feel that good comparing with another stores around,so we didn’t buy anything from their shop.But all other hotel staff were very kind and professional,specially in the breakfast and restaurant.A small jacuzzi is available at the rooftop,but there’s no swimming pool."