Lounge no saguão

Avaliações de The Westin Reston Heights

4 out of 5
The Westin Reston Heights
11750 Sunrise Valley Dr, Reston, VA

Avaliações

8,8

Excelente

Nota 10 - Excelente. 629 de 1002 avaliações" "
Nota 8 - Boa. 232 de 1002 avaliações" "
Nota 6 - Ok. 74 de 1002 avaliações" "
Nota 4 - Insatisfatória. 29 de 1002 avaliações" "
Nota 2 - Terrível. 38 de 1002 avaliações" "

9,2/10

Limpeza

8,8/10

Serviço e funcionários

9,0/10

Comodidades

9,0/10

Condições e instalações da propriedade

9,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Roseli

Hospedou-se por 1 diária em out. de 2022
Resposta de Hotel Management em 3 de out. de 2022
We truly appreciate you taking the time to share your rating with us, Roseli. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 - Excelente

Roberta

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ótima experiência
Hotel incrível!!! Café da manhã maravilhoso!!!
Hospedou-se por 1 diária em jun. de 2022
Resposta de Hotel Management em 30 de jun. de 2022
Muito obrigado por sua excelente avaliação sobre sua recente estadia! Estamos muito satisfeitos em saber que você gostou da sua visita, incluindo nosso excelente café da manhã. Estamos ansiosos para recebê-lo de volta em nossa propriedade em um futuro próximo!

10/10 - Excelente

william

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Stephanie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Update-😊Westin 11750 Sunrise Valley Reston, VA ** The disappointing experience we had at the Westin the first few days was mitigated by the staff and encounters we had the rest of our stay. When you first enter the lobby the architectural display is made up of real plants, it is a beautiful relaxing work of art. The restauraunt concocted hot chocolate for me eventhough they do not have it on menu. The final act of generosity was the Hotel Manager who showed compassion to my disabled son who was going through a rough time. What I learned was -that not so great things happen on vacation but the way a company responds afterwards is the true representation if who they are as a company and there values. The Westin in Reston is a hallmark of class and graciousness and I would happily encourage anyone to check out this world class hotel. Well done Westin!!!😊

2/10 - Terrível

Stephanie

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024
Resposta de Property Management em 24 de abr. de 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 - Excelente

Yesenia

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean, staff were very friendly, rooms were very clean and comfortable, staff gave us extra towels. Gym 24 hr and they have a pool. Walking distance to some restaurants and 10 min drive or less to Target. Area is very nice. Parking garage is an easy ride using elevator and garage is very well lit. Overall felt safe
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Property Management em 24 de abr. de 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 - Excelente

alan, rockford

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room was clean and quiet
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Property Management em 11 de abr. de 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 - Excelente

Carolyn

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We stayed here prior to a flight back to Dublin, flights were cancelled due to storms so we spent an extra 2 days here. Staff are really friendly and helpful. Great value hotel, food and drinks excellent. Midway between Dulles airport and downtown. We really enjoyed the shops and restaurants in Reston (Market Square). Thank you!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Property Management em 11 de abr. de 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

8/10 - Boa

Sharon

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
No microwave in rooms
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Property Management em 11 de abr. de 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 - Excelente

Bryan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Ideal location, gorgeous area with great restaurants close by
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Property Management em 11 de abr. de 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 - Excelente

Carolyn

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great value hotel, close to the airport and 35mins from the city. We received a brilliant, friendly welcome on arrival, you really made us feel special! Thank you!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Property Management em 11 de abr. de 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 - Excelente

Marlene

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great property. Welcoming front desk. Quick response to requests.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Property Management em 11 de abr. de 2024
Our team is thrilled to learn about your amazing experience with us! Thank you so much for sharing your positive feedback, as well as highlighting our responsive service. It would be an honor to welcome you back again in the future!

10/10 - Excelente

SUNG

Pontos positivos: Limpeza
Hospedou-se por 1 diária em mar. de 2024
Resposta de Property Management em 4 de abr. de 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 - Excelente

Tamara, Woodbridge

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The stay was amazing, however they only give one wash cloth for two people. We called the front desk for an additional wash cloth but the only gave us hand towels and bath towels and they didn't have any more wash clothes. Thiscwas the only bummer thing.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Property Management em 4 de abr. de 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 - Excelente

Sifan, AUSTIN

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent
Hospedou-se por 1 diária em mar. de 2024
Resposta de Property Management em 4 de abr. de 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 - Excelente

Celia

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Consistently delivers a great experience
Hospedou-se por 1 diária em mar. de 2024
Resposta de Property Management em 4 de abr. de 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 - Excelente

John

Hospedou-se por 3 diárias em mar. de 2024
Resposta de Property Management em 4 de abr. de 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 - Excelente

Erin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Property Management em 4 de abr. de 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 - Excelente

Jessica

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean & smelled good, nice staff
Hospedou-se por 1 diária em mar. de 2024
Resposta de Property Management em 25 de mar. de 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 - Excelente

Lesley

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Westin always delivers a beautifully designed, comfortable experience. The Westin at Tysons had Starbucks coffee in the room, this one did not, but the coffee was still great and there was free coffee in the lobby in the morning. Parking was a bit strange, but there appeared to be a free deck somewhere connected to the property - i found street parking, fortunately.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Property Management em 25 de mar. de 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

8/10 - Boa

Lynne et Alain

Hospedou-se por 1 diária em mar. de 2024
Resposta de Property Management em 24 de abr. de 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 - Excelente

Jasmine, Parkville

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved it
Hospedou-se por 1 diária em mar. de 2024
Resposta de Property Management em 25 de mar. de 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 - Excelente

Galina

Hospedou-se por 1 diária em mar. de 2024
Resposta de Property Management em 4 de abr. de 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 - Excelente

Lorenna

NA
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Property Management em 25 de mar. de 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 - Excelente

Aynalem

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Property Management em 4 de abr. de 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 - Excelente

Eugene

Hospedou-se por 3 diárias em mar. de 2024
Resposta de Property Management em 4 de abr. de 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 - Excelente

Brianna

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great property, really enjoyed my stay
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Property Management em 11 de mar. de 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

6/10 - Ok

Jessica

Viagem com a família
Rooms not well Taken care of
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Property Management em 11 de mar. de 2024
Thank you so much for your sharing your concerns with us. Please accept our apologies that your room was not as comfortable as it should have been. This is not a typical experience at our property, and our team will be sure to look into your comments further and make changes where necessary. Please consider giving us another chance to serve you in the future and demonstrate the high level of service we normally provide.

10/10 - Excelente

Mechelle

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful hotel and great staff. We will definitely stay here again
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Property Management em 11 de mar. de 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 - Excelente

danny

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Only disappointment was pay for parking. Somewhat misleading on website. Customer MUST be observant to discern that it is PAY for parking EXTRA. A little sneaky
Hospedou-se por 1 diária em fev. de 2024
Resposta de Property Management em 11 de mar. de 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 - Excelente

William

Very nice hotel.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Property Management em 11 de mar. de 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 - Boa

Diana

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Management em 21 de fev. de 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 - Excelente

Natalie

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The entire property is lovely and in excellent condition! The front desk people were amicable! We had a great stay!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Management em 14 de fev. de 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 - Excelente

Eric

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel! It’s spoiled me to other properties, and I’ll plan to stay here anytime I’m in the area.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 5 de fev. de 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 - Excelente

Minney

Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 5 de fev. de 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 - Excelente

Melinda

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 5 de fev. de 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 - Excelente

Ryan

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 29 de jan. de 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

2/10 - Terrível

Mirwais

Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Management em 22 de jan. de 2024
Thank you for taking the time to share your rating with us. We are deeply disappointed that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We have no excuse for our lapses or imperfections but constantly strive to make our guest journey better and hope you will give us another try to witness our positive changes.

8/10 - Boa

Jasjit

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Hotel Management em 22 de jan. de 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 - Excelente

Courtne

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The stay was amazing. The room was clean and comfortable.My kids enjoyed the pool while i enjoyed the jacuzzi. There was hot cider in the lobby which was absolutely satisfying. My only issue was the air/heat. The room got really stuffy at night and the air would not stay on. I give my stay an 8/10.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 17 de jan. de 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 - Excelente

SAMANTHA

Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 17 de jan. de 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 - Excelente

Nabil

Hospedou-se por 3 diárias em jan. de 2024
Resposta de Hotel Management em 17 de jan. de 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 - Excelente

Joanne

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 17 de jan. de 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 - Excelente

Irim

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Hotel Management em 17 de jan. de 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 - Excelente

Reyna

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Management em 29 de jan. de 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 - Excelente

Teyna

Everything is good
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 8 de jan. de 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 - Excelente

Leslie

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was wonderful and welcoming ... Hotel was posh and clean :)
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Management em 8 de jan. de 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 - Excelente

Jose

Hospedou-se por 3 diárias em dez. de 2023
Resposta de Hotel Management em 8 de jan. de 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 - Excelente

Tyrone

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Pool and Hot tub was nice, room was very clean.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Sergey H em 5 de jan. de 2024
Hello Tyrone,Thank you for the review of our property. We hope to see you again in the near future!

10/10 - Excelente

Tyrone

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Sergey H em 5 de jan. de 2024
Hello Tyrone, Thank you for the positive feedback of our hotel. We hope to see you again in the near future!