Glaucio, thank you for choosing Extended Stay America for your needs. We are delighted to know you liked the courteous service provided by our associates and that our airport location was convenient for your plans. Thank you once more for your review, and we look forward to welcoming you again soon. Sincerely, Hotel Management

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that our grab-and-go breakfast was not to your satisfaction. We are sorry for this issue, but are happy to read that we provided you with a positive stay overall. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Dear William, Thank you for your feedback on Extended Stay America. We're glad you had a great stay and found our hotel unique. We work hard to deliver a great experience for all of our guests, and we very much appreciate your feedback. It was a true pleasure to have you as our guest, and we look forward to hosting you again soon!Sincerely,Hotel Management

Dear Alan, Thank you for sharing your experience with us. We apologize for the numerous issues you encountered during your stay. This falls far short of the standard of service and cleanliness we aim to provide. Your feedback is invaluable, and we will address these issues immediately to ensure they do not recur. Please accept our sincerest apologies for the inconvenience you endured. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Sincerely,Hotel Management

Dear David, Thank you for sharing your experience with us. We apologize for the disturbances you encountered during your stay. Our team takes noise complaints seriously and will address this issue to ensure a more peaceful environment for all our guests. We appreciate your understanding and are glad to hear that otherwise, your stay was satisfactory. Should you choose to stay with us again, we'll do our best to ensure a more tranquil experience.Sincerely,Hotel Management

Dear Cristina, We are delighted that you found Extended Stay America convenient for your trip to DC! Your satisfaction is our priority, and we are glad you appreciated our cleanliness, helpful staff, and complimentary amenities like coffee and breakfast. We understand your concerns and assure you that we continuously strive to improve our facilities. Thank you for choosing us, and we look forward to welcoming you back for another positive experience in the future!Sincerely,Hotel management

Dear Sayan, Thank you for your excellent review of Extended Stay America! We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to the city.Sincerely,Hotel Management

Dear Kelsey, Thank you for taking the time to share your visit. We hope your stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. We are sorry for any confusion about our dishware policy and for the disappointment you experienced with our breakfast options. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We have taken note of your feedback and have shared it with our team for future improvement. If you plan to revisit our city, we hope to have the chance to enhance your stay.Sincerely,Hotel Management

Dear Fernando, Thank you for your review of our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Thomas, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We value your feedback and greatly appreciate your patience. We hope you will consider staying with us again, as we welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management

Dear Miriam, We appreciate your feedback and apologize for any inconvenience. We'll address the issues mentioned to ensure a more thorough cleaning. Your satisfaction is important, and we hope you'll give us another opportunity to provide a more positive experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Lynelle, Thank you for your review, and we do apologize for the cleanliness issues you experienced. We work hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention; we are very grateful for your patience. We're pleased you chose our hotel for your visit to the city, and we hope you will stay with us again so we can show you our commitment to outstanding hospitality. Sincerely,Hotel Management

Dear Andre, Thank you for staying with us and sharing your experience. We apologize for anything other than a memorable experience, and we hope you will revisit for the exceptional stay for which we are known. Thank you again for being our guest.Sincerely,Hotel Management

Dear Sarina, We are sorry for the inconvenience caused, which disturbed your time with us. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team is always available to help you. We are pleased to know this was your experience. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Patricia, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Safety and security is always our priority. Please feel free to connect to our hotel desk for further assistance and return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Jiovany, Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We are fortunate to have such thoughtful and exceptional team members as Noora & Kumar; we'll gladly share your kind words with them and our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely, Hotel Management

Dear Sathish, Thank you for your review. Please accept our apologies if we did not provide you with a clean and comfortable room, and we regret the inconvenience you faced with the low water pressure during your stay. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. Your comfort is important to us, and we are actively addressing these issues to ensure a more satisfying experience for all our guests. We would love for you to return to enjoy our hospitality and a much better stay.Sincerely,Hotel Management

Dear Natalie, Thank you for posting such kind comments about our hotel. We make every effort to provide service above and beyond your expectations, so we are pleased to know our staff proved it. We look forward to sharing your comments with the team. Thank you for choosing Extended Stay America. We hope to welcome you again soon when you are in the city for work.Sincerely,Hotel Management

Dear Darrell, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Our concerned team is already at work to correct the missed areas. Thank you for choosing us, and we hope you will give us a chance to redeem ourselves in the future.Sincerely,Hotel Management

Dear Terrence, Thank you for reviewing your recent stay and highlighting some of our hotel's excellent features. We are delighted to hear that you found our location to your liking and that it was convenient; however, it was disappointing to know our property was not up to your expectations. We sincerely apologize again and hope you will consider staying with us the next time you visit this area.Sincerely,Hotel Management

Dear José de Jesus, Thank you for taking the time to post your review. We apologize for what occurred at check-in with your reservation. You have our assurance we will learn from your situation. This is not typical of our service, and we will take steps to improve our overall guest experience. Thank you again; we hope to have the opportunity to make your next stay a complete success.Sincerely,Hotel Management

Dear Lance, Thank you for choosing Extended Stay America as your accommodation. We are devoted to providing enriching experiences for our guests through exceptional service and our unwavering commitment to quality. We are delighted to have achieved this during your stay with us. Your kind words about our associates, their commitment to excellence, and the cleanliness of our rooms are greatly appreciated. We are also grateful for your mention of the housekeeping issue in your room and for allowing us the opportunity to make things right. Thank you once again for your review, and we look forward to seeing you soon.Sincerely,Hotel Management

Dear Pamela, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Ensuring a comfortable environment for our guests is important to us, and we're sorry that your room didn't meet the non-smoking standards. We'll use your comments to improve our services. If you choose to stay with us in the future, please don't hesitate to let us know your preferences, and we'll do our best to provide a more satisfactory experience. Thank you for sharing your concerns.Sincerely,Hotel Management

Dear Kathleen, Thank you for reviewing your time with us. We're sorry things didn't go well and apologize for any oversights. This incident will be handled appropriately with the relevant parties so we can take the necessary action to ensure it is not repeated. Your feedback helps us identify ways to improve our service; we are grateful. Our front desk team is always there to help you. We appreciate your business and look forward to seeing you for a better experience. Have a great day! Sincerely,Hotel Management

Dear Robin, Thank you for being our guest. It is glad that you had a pleasant time. However, we are sorry for the breakfast choices not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. Please reconsider and return, as we would welcome the opportunity to provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Jessica, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management

Dear Lauren, We sincerely apologize for the inconvenience you experienced during your recent stay. Your feedback is valuable to us, and we understand your frustration with the discrepancies in the amenities and the room's condition. Please know that this does not reflect our usual standard of service, and we take your comments seriously. We're sorry for any miscommunication regarding refunds, and we will address this internally to ensure clarity for future situations. We encourage you to reach out to us at the hotel to discuss further the refund process and any additional concerns you may have. We appreciate your understanding and hope to have the opportunity to improve your perception of our hotel in the future.Sincerely,Hotel Management