Thank you for your review on the stay with us. I do apologise that yo stay with us didn't live to up to our high standards. I will be sure to pass on your comments to the relevant teams and I will also ask maintenance to have a look at the shower.Kind regardsSouthcrest Manor Hotel

Thank you for your review on your last stay with us. I do apologise that you felt you visit was poor. I can assure you that we will take you comments on board and will be issuing more training all members of staff in the hotel. Kind regardsSouthcrest Manor Hotel

thank you for your review on your recent stay with usKind regardsSouthcrest Manor Hotel

Dear Guest. Thank you for your review on your resent stay with us. Yes there is now a car park fee of 5.00 that has has been introduced and I do apologise that this wasn't communicated to you. Kind regards

Dear Nicolas, Thank you for taking the time to leave us a review from your recent stay with us. Please feel free to contact us with any feedback you may have. Kind regards

Dear Micheal, Thank you for your review on your recent stay with us. I'm sorry to hear that you had issues with the water pressure. Being an old building and old pipe work. the pressure can be a bit low, especially if other showers in the building are on at the same time. We are looking into a solution for this. We do hope to see you again soon. Kind regardsSouthcrest Manor Hotel.

Dear Earle, Thank you for leaving us a review on your recent stay with us. We do hope to see you again soon. Kind regardsSouthcrest Manor Hotel

Dear Mark. Thank you for taking the time to leave us a review on your recent stay with us. We do hope to see you again soon. Kind regardsSouthcrest Manor Hotel

Dear Sherwin, Thank you for leaving us a review on your recent stay with you. We do hope to see you again soon. Kind regardsSouthcrest Manor Hotel

Dear MichaelThank you for taking the time to leave us a review from your recent stay. I glad to see that you had a lovely stay with us and that you found it pleasant. Your comments have been passed onto our team. The lighting issue within the bedrooms, mainly around the wardrobe, we welcome any suggestions while we look into a solution for this. We do hope to see you again soon. Kind regardsSouthcrest Manor Hotel.

Dear Chris. Thank you for taking the time to leave us a rating from you recent stay with us.We do hope to see you again soon. Kind regardsSouthcrest Manor Hotel

Dear Gary, Thank you for leaving us a review from your recent stay with us. We hope to see you again soon. Kind regardsSouthcrest Manor Hotel

Dear Rebeca. Thank you for taking the time to leave us a review on or recent stay with us. We do hope to see you again soon. Kind regardsSouthcrest Manor Hotel

Dear Alan, Thank you for taking the time to leave us a review on your recent stay with us. We do hope to see you again soon. Kind regardsSouthcrest Manor hotel

Dear Natalie, Thank you for your review from your recent stay with us. I'm glad to hear that you enjoyed your stay with us. I shall pass on your comments to the team and we hope to se you again soon.Kind regardsSouthcrest Manor Hotel

Thank you for your review.We do hope to see you again soon. RegardsSouthcrest Manor Hotel

Good afternoon Matthew. Thank you for your 10 out of 10 review. We do hope to see you again soon. Many thanks Southcrest Manor Hotel

Good after Kerry. Thank you for your review on your stay with us. We are looking in to our breakfast service and seeing where we can improve it, so thank you for your feedback and comments. i will be sure to pass this on to the kitchen and restaurant staff. We do hope to see you again soon. Many thanksSouthcrest Manor Hotel

Thank you for your review on your stay with us. Im glad to see that you enjoyed it and gave us a 10 out of 10. We hope to see you again soon. Many thanksSouthcrest Manor Hotel

Thank you Tracey for your review. I'm disappointed that there was limits of your stay that didn't meet your expectations. I understand from the receptionist who checked you out that you sadly didn't mention any issues that you had through out your stay. If you had, we could of done something about them. The maintenance team have since been in and fixed the issues in the bathroom. Many thanks Southcrest Manor Hotel

Good morning Teresa. Thank you for your scoring. It is a shame that you felt you couldn't tell us as to why you scored us this low or even let us know on check out when the receptionist ask if you had a good stay. If you had mentioned something at the time, I sure we could of done something to make your stay un-different. Many thanksSouthcrest Manor Hotel

Good afternoon Rachel. Thank your for your review. I do apologise that our breakfast wasn't up to our high standards. We had some last minute sickness within our waiting staff which had an impact on our service. I do hope this hasn't put you off returning soon. Kind regardsSouthcrest Manor Hotel

Good afternoon, Thank you for your review. I'm sorry to hear that you was disappointed with breakfast. Breakfast is always one of our busiest times due to the fact we never know when people will come down to the restaurant. We also had some last minute illness within our waiting staff which did have an impact on service. For this we do apologise and we hope you will join us again, where we can show how good our breakfast service can be. Kind regardsSouthcrest Manor Hotel

Good afternoon Jo, Thank you for your review and i will be sure to pass on your lovely feedback to the team. We are glad that you enjoyed your stay and we hope to see you again soon. Many thanks Southcrest Manor Hotel

Good aftenoon Lydia, Thank you for your review on your last stay with us, we do hope to see you again soon. Kind regardsSouthcrest Manor Hotel

Good afternoon Marie.Thank you for having the timed to leave us your rating. After looking into your booking a can see that a full refund was issue to you as a good well gesture due the incident that occurred at the hotel. As this was a one off incident a feel that the rating you gave us doesn't reflex the hotel as a whole at all. Kind regardsSouthcrest Manor HotelMany thanksSouthcrest Manor Hotel.

Good morning Reene, Thank you for your 10 our 10 review. We hope to see you again soon. Many thanksSouthcrest Manor Hotel.

Thank you for your review. I'm glad to hear that your felt our hotel was beautiful. I do agree. I shall pass on your comments to our housekeeping team regarding your room. We do hope to see you again soon. Many thanks Southcrest Manor Hotel

Good afternoon Gareth. Thank you for your review and we hope to see you again soon. Many thanks Southcrest Manor Hotel

Good afternoon Deborah. Thank you for your review regarding your last stay. We are glad that your enjoyed your stay with us. We are in the process of recruiting more waiting staff as we have recently lost some. We do hope to see you again soon. Many Thanks Southcrest Manor Hotel

Good afternoon Vicki, Thank you for your lovely feedback and that you enjoyed your stay with us. Many thanks Southcrest Manor Hotel.

Good morning Juan, Thank you for your lovely feedback, we are glad that you enjoyed your stay with us. Many thanks Southcrest Manor Hotel,

Dear Ivan, Thank you for providing your feedback following your recent stay with us. I'm sorry to see that some aspects of your room fell short of our usually high standards, the majority of these have since been rectified by our maintenance and housekeeping teams following your feedback. I am pleased to see that our front of house team resolved your complaint by providing a full refund for the entirety of your stay before departure. We look forward to welcoming you back soon. Many thanks Southcrest Manor Hotel

Good morning Kelly, We are sorry to hear that you didn't enjoy your stay with us. We would appreciate if you could contact us to give us some more feedback as to why this was so we can investigate and to see where we can improve. Many thanksSouthcrest Manor Hotel

Hi Lee, Thank you for your review. We hope to see you again. Many thanks Southcrest Manor Hotel

Hi Geraldine,Thank you for your review, we hope to see you again soon. Many thanksSouthcrest Manor Hotel

Hi Molly, Thank you for your review. We hope to see you again soon. Many thanks Southcrest Manor Hotel.

HI Richard, Thank you for your review of your stay with us, We are glad that you enjoyed your stay and we hope to see you again soon. Many thanksSouthcrest Manor Hotel

Thank you for your review, Please can you give us some feedback as to why you rated us 2. Many thanks, Southcrest Manor Hotel

HI Graham, Thank you for your review of your stay with us, We are glad that you enjoyed your stay and we hope to see you again soon. Many thanksSouthcrest Manor Hotel

Thank you for your feedback. We are saddened to hear that you wouldn't probably revisit, but glad that you enjoyed you dinner, especially we have just launched a new dinner menu. Many thanks Southcrest Manor Hotel.

Dear Paul,Thank you for your review of your stay with us, we're sorry to hear you didn't enjoy all aspects of your stay. Upon investigation with the team, we we're unable to serve you Sunday Lunch as after catering for all of our bookings for the day, we'd run out of food to serve. We're very sorry if this message wasn't relayed to you as it should've been at the time, but we would've been happy to service you if we'd had enough supplies.Thank you for your feedback regarding the cleanliness of your room and your cozy bed, we're delighted you had a good night's rest.We hope to be able to welcome you back to visit us again in the future.Kind RegardsThe Southcrest Manor Hotel

HI Suzanne, Thank you for your review of your stay with us, We are glad that you enjoyed your stay and we hope to see you again soon. Many thanksSouthcrest Manor Hotel

Good Afternoon Gaurav, thank you for your review. As we explained via email, you made your booking via Expedia on a discounted advance purchase rate, this is only refundable with 48 hours notice. As you booked less than 24h before arrival, the option to cancel had passed therefore a refund was not available to you. Likewise, we were unable to accommodate your request for an interconnecting room at such short notice, and placed your rooms as closely together as was available given that your booking was made so close to your arrival. Our breakfast was open until 10am every day, with guests still dining at 10:30am on at least one of the days that you claim that it closed at 9am. Our Igloos are only available at Christmas, and are not advertised as for sale. Our Hot Tub and Sauna are closed on a Monday, again as advertised.

Good afternoon, Thank you for your 10/10 review. We do hope to see you again in the future. Kind regards Southcrest Manor Hotel.

Good afternoon Nathan. Thank you for your lovely feedback regarding your stay with us. I shall pass on your kind words to the team. Hope to see you again soon. Kind regards Southcrest Manor Hotel.

Good Afternoon Mark,Thank you for taking the time to share your feedback its a shame that you did not share some words about any parts that we did not exceed your expectations so we could investigate and make them right. We will look forward to welcoming you back in the future.Kind Regards.Southcrest Manor Hotel.