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Avaliações de voco Reading, an IHG Hotel

4 out of 5
voco Reading, an IHG Hotel
Select Car Leasing Stadium, Reading, England

Avaliações

9,0

Maravilhosa

Nota 10 - Excelente. 586 de 1001 avaliações" "
Nota 8 - Boa. 302 de 1001 avaliações" "
Nota 6 - Ok. 76 de 1001 avaliações" "
Nota 4 - Insatisfatória. 27 de 1001 avaliações" "
Nota 2 - Terrível. 10 de 1001 avaliações" "

9,2/10

Limpeza

9,0/10

Serviço e funcionários

8,6/10

Comodidades

9,0/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Amazing hotel
Amazing! Only I can say good things about this hotel and staff.

8/10 - Boa

Joe

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Le An Guan | Front Office Manager em 14 de mai. de 2024
Hi Joe, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the near future. Kind Regards

10/10 - Excelente

Oleksandr

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place to stay
Hospedou-se por 1 diária em abr. de 2024
Resposta de Le An Guan | Front Office Manager em 22 de abr. de 2024
Hi Simon, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the near future. Kind Regards

8/10 - Boa

patricia

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Good location
Hospedou-se por 1 diária em abr. de 2024
Resposta de Le An Guan | Front Office Manager em 22 de abr. de 2024
Hi patricia, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welco

10/10 - Excelente

James

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
For those of you from the USA, just round the corner from the hotel is a Costco, and you can use your US membership card for the best gas prices ! The hotel was clean, spacious, and great. Would stay here again without hesitation
Hospedou-se por 1 diária em abr. de 2024
Resposta de Le An Guan | Front Office Manager em 22 de abr. de 2024
Hi James, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - Excelente

Emma

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent! Spotless room , comfortable beds and polite staff .
Hospedou-se por 1 diária em mar. de 2024
Resposta de Le An Guan | Front Office Manager em 31 de mar. de 2024
Hi Emma, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - Excelente

thomas

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice hotel will stop there again
Hospedou-se por 1 diária em mar. de 2024
Resposta de Le An Guan | Front Office Manager em 22 de mar. de 2024
Hi thomas, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

6/10 - Ok

Adaeze

Hospedou-se por 2 diárias em fev. de 2024
Resposta de Le An Guan | Front Office Manager em 22 de mar. de 2024
Hi Adaeze, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. I would like to apologise that we did not meet your expectations during your recent stay with us. Let me assure you that your feedback has been forwarded to the relevant department to improve our services. It was great to serve you at our property. Again, thank you for your feedback and recent stay and I hope that you can give us another opportunity to welcome you back in the future and that your last stay with us was a exception.

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Lovely hotel, I would recommend
We had an excellent stay and everything was fine during our time at the hotel. Leon was super helpful and all the staff we encountered had good customer service. Hotel was clean, breakfast was good with different options and rooms were spacious. We will definitely be back.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Le An Guan | Front Office Manager em 9 de mar. de 2024
Hi Anonymous, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - Excelente

jaSMINE

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
great room but take a book as the tv is poor
really quiet rooms with proper blackout curtains,very good beds and spacious layout.Personally I rather have a walk-in shower,not a bath with shower over. One minus point-the tv channels are few and mostly rubbish,as is the radio-no radio 6 ?is this the dark ages?
Hospedou-se por 1 diária em fev. de 2024
Resposta de Le An Guan | Front Office Manager em 9 de mar. de 2024
Hi jaSMINE, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Should you visit us again in the future, you can always contact us regarding your stay preferences, we want to make sure you have a really comfortable stay. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - Excelente

Fco Borja

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2024
Resposta de Le An Guan | Front Office Manager em 9 de mar. de 2024
Hi Fco Borja, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - Excelente

Alison

Viagem com a família
Pontos positivos: Condições e instalações da propriedade
Great property. Lovely staff and excellent breakfast. Out of centre location
Hospedou-se por 1 diária em fev. de 2024
Resposta de Le An Guan | Front Office Manager em 9 de mar. de 2024
Hi Alison, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Le An Guan | Front Office Manager em 9 de mar. de 2024
Hi Anonymous, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

6/10 - Ok

Chris

Viagem de negócios
Pontos negativos: Comodidades e condições e instalações da propriedade
I selected hotels with a swimming pool and this property came up in a search. £111 for a standard double room.. which I was prepared to pay as it had a nice looking pool. On arrival however it transpired that the pool and spa were closed for refurb! The receptionist took pity and 'upgraded' my room but the shower was old and grubby and not very powerful at all. Felt a bit duped by the whole experience. Raised my concerns on checking out and had to wait a while for the manager to come.. who said she could only refund the extra £15 I paid for breakfast. Tbf the breakfast was really good, but all in all disappointed that A) it was listed as having a pool and B) cost that much for a grubby shower and no swimming pool. Unlikely to return
Hospedou-se por 1 diária em jan. de 2024
Resposta de Le An Guan | Front Office Manager em 7 de fev. de 2024
Hi Chris, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. I do apologize that your recent stay did not meet your expectation based on the low scores given.I can inform you that our Leisure club Facilities have been advertised for refurbishment 2 months prior before we started the refurbishment. I do apologise you were unable to make use of it during this time. I do hope that you will give us another opportunity in the future to make use of our newly refurbished facilities. Again, thank you for your feedback and recent stay and I hope that we can welcome you back in the future and give us the opportunity that your recent stay was a exception. Kind Regards

10/10 - Excelente

claire

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Parking was easy. Friendly staff and lovely clean rooms. Great breakfast.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Le An Guan | Front Office Manager em 28 de jan. de 2024
Hi claire Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. It is always great to have staff mentioned by guests! This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - Excelente

Rachel

Excellent
Very nice hotel. The room was very large and comfortable, would happily stay again.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Le An Guan | Front Office Manager em 28 de jan. de 2024
Hi Rachel, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. It is always great to have staff mentioned by guests! This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - Excelente

Louise

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Reception staff very friendly and helpful. Room spacious, clean, comfortable
Hospedou-se por 1 diária em jan. de 2024
Resposta de Le An Guan | Front Office Manager em 22 de jan. de 2024
Hi Louise, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. It is always great to have staff mentioned by guests! This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

2/10 - Terrível

Mohamed

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Horrible staff they laying that they have swimming pool when they took our money then they told us that swimming pool is not available very expensive too please don’t waste your money
Hospedou-se por 1 diária em jan. de 2024
Resposta de Le An Guan | Front Office Manager em 22 de jan. de 2024
Hi Mohamed,Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. I do apologize that your recent stay did not meet your expectation based on the low scores given.I can inform you that our Leisure club Facilities have been advertised for refurbishment 2 months prior before we started the refurbishment. So unless this was something you missed at the time of reservation.It was great to serve you at our property. Again, thank you for your feedback and recent stay and I hope that we can welcome you back in the future and give us the opportunity that your recent stay was a exception. Kind Regards

10/10 - Excelente

Helen

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Le An Guan | Front Office Manager em 22 de jan. de 2024
Hi Helen, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Le An Guan | Front Office Manager em 22 de jan. de 2024
Hi Anonymous, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Le An Guan | Front Office Manager em 22 de jan. de 2024
Hi Anonymous, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - Excelente

Hyun

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great Stay
Great stay. It is very comfortable in a quiet location.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Le An Guan | Front Office Manager em 22 de jan. de 2024
Hi Hyun, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

8/10 - Boa

Marius

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was amazing
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Le An Guan | Front Office Manager em 22 de jan. de 2024
Hi Marius, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

8/10 - Boa

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good
Good stay overall However the pool and changing rooms are were a disappointment. The changing rooms stank and are really outdated , jacuzzi was closed. Breakfast was nice Reception staff v helpful
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Le An Guan | Front Office Manager em 26 de dez. de 2023
Hi Anonymous, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. I want to inform you that our leisure club facilities will be starting its refurb in January and we are very excited to have our grand opening in April as well. The team at voco wish you a lovely Christmas holidays, and also a Happy New Year,Kind Regards

10/10 - Excelente

Maria

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great overnight stay
Lovely clean and comfortable hotel. Staff extremely friendly and helpful. Good food and highly recommend the cottage pie! Special thanks to Roman and the young lady from Brazil whose name we sadly didn’t get!
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Le An Guan | Front Office Manager em 26 de dez. de 2023
Hi Maria, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. The team at voco wish you a lovely Christmas holidays, and also a Happy New Year,Kind Regards

6/10 - Ok

Kamal

Viagem de negócios
Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
OK as a business hotel.
A business hotel in a quite an isolated position. Its a tidy hotel, the room was very large and the staff were friendly but I had a few major issues.. the toilet did not flush (at all!); room service took 1hr and 20 mins and some of the bedding didnt smell too fresh.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Le An Guan | Front Office Manager em 26 de dez. de 2023
Hi Kamal, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. I would like to apologise that we did not meet your expectations during your recent stay with us. Let me assure you that your feedback has been forwarded to the relevant department to improve our services. It was great to serve you at our property. Again, thank you for your feedback and recent stay and I hope that you can give us another opportunity to welcome you back in the future and that your last stay with us was a exception.

10/10 - Excelente

Michael

Viagem a dois
Pontos positivos: Comodidades e condições e instalações da propriedade
Nice hotel, nice room, unfortunately the location is not the best but if you have a car the main shopping area of reading is only a 9 min drive. I would stay again, the man who checked us in Jan or Yan was very nice and professional
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Le An Guan | Front Office Manager em 26 de dez. de 2023
Hi Michael, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. It is always great to have staff mentioned by guests! This will certainly be forwarded to the individual.Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

2/10 - Terrível

Nigel

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e conforto do quarto
very bad experience
stayed here many times and always good but this time it has gone down hill and staff did not care for their regular customers. there was a massive party in the first floor wigh hundreds of people and the noise from 10pm to 4am was ao loud we xould not sleep at all our room was right next door to the party where that room should not be hired, must better service at hilton or crown plaza
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Le An Guan | Front Office Manager em 26 de dez. de 2023
Hi Nigel, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. I would like to apologise that we did not meet your expectations during your recent stay with us. Let me assure you that your feedback has been forwarded to the relevant department to improve our services. It was great to serve you at our property. Again, thank you for your feedback and recent stay and I hope that you can give us another opportunity to welcome you back in the future and that your last stay with us was a exception.

10/10 - Excelente

Laura

Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Le An Guan | Front Office Manager em 26 de dez. de 2023
Hi Laura, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - Excelente

Jasber

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel, good sizes rooms and extremely comfortable with amazing staff they cannot do enough to make your stay enojoyable. I would highly recommend.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Le An Guan | Front Office Manager em 26 de dez. de 2023
Hi Jasber, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - Excelente

Mr Adam

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Le An Guan | Front Office Manager em 26 de dez. de 2023
Hi Mr Adam, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

8/10 - Boa

Iain

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, friendly check in and helpful. Parking was spot on. Ideal location for getting around. Only part i found awkward was breakfast. Staff were not as friendly, and when asked our room number they were saying it wasn't there. This was sorted by reception but i found the restaurant staff a little bit abrupt. Overall a great stay though.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Le An Guan | Front Office Manager em 30 de nov. de 2023
Hi lain, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. I do apologise that you had some issues with staff at the food & beverage team, let me assure your feedback has been forwarded to the relevant department.Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

2/10 - Terrível

Chris

Hospedou-se por 1 diária em nov. de 2023
Resposta de Le An Guan | Front Office Manager em 26 de dez. de 2023
Hi Chris, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. I would like to apologise that we did not meet your expectations during your recent stay with us. Let me assure you that your feedback has been forwarded to the relevant department to improve our services. It was great to serve you at our property. Again, thank you for your feedback and recent stay and I hope that you can give us another opportunity to welcome you back in the future and that your last stay with us was a exception.

10/10 - Excelente

gavin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great
Really comfy beds.... all staff wonderful - from front desk , to resturant..
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Le An Guan | Front Office Manager em 30 de nov. de 2023
Hi gavin, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - Excelente

Gavin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
I forgot how much I enjoy staying here.
A very relaxing stay. The suites are just a relaxing home-from-home. All the staff friendly and helpful from the bar to the resturant to the night manager. All went the extra mile. Helpful they now have electric car chargers in the car park. Had a wonderful night at Cilantro's resturant with friends. Great food and ambience. I'm not normally a breakfast person - but the buffet and breakfast room is lovely....
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Le An Guan | Front Office Manager em 19 de nov. de 2023
Hi Anonymous, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
1st class accommodation
Excellent accommodation 1st class service with obliging staff. Luxury bedroom with comfortable beds. Good selection of food for the breakfast buffet with additional choices to accommodate any dietary requirements. Will definitely return for another visit. 5*
Hospedou-se por 1 diária em nov. de 2023
Resposta de Le An Guan | Front Office Manager em 6 de nov. de 2023
Hi Anonymous, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - Excelente

Rochus

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Le An Guan | Front Office Manager em 6 de nov. de 2023
Hi Rochus, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - Excelente

William

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Breakfast is so good so taste
Hospedou-se por 7 diárias em out. de 2023
Resposta de Le An Guan | Front Office Manager em 30 de out. de 2023
Hi William, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

6/10 - Ok

Moureen

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
I would like a refund for at least half the price because the spa very unkept and swimming handle was almost falling off which was a hazardous!! I was unable to use the spa for that reason and I felt cheated. To add the jacuzzi was also not work I mean the whole spa experience was non existence for those reasons.
Hospedou-se por 1 diária em out. de 2023
Resposta de Le An Guan | Front Office Manager em 30 de out. de 2023
Hi Moureen,Thank you for choosing voco and for taking the time to provide feedback about your experience at voco READING.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.The only positive thing i can say is that towards the end of the year we are looking to have our leisure club refurbished. After this we expect it to bring a much more improved product and improve our guest experience as well.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Kind Regards

8/10 - Boa

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em out. de 2023
Resposta de Le An Guan | Front Office Manager em 30 de out. de 2023
Hi Anonymous, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

2/10 - Terrível

Jatinder

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Complaint Ignored
Ruined my 5 years birthday! The hotel was old and the service awful. All the facilities are old and breakfast was slow and machines weren't even working to get a coffee. To get anything vegetarian took 30mins. Awful service all around and if I could get my money back I would! Then complained to Le An Guan Front Office Manager and my complaint has been totally ignored.
Hospedou-se por 1 diária em out. de 2023
Resposta de Le An Guan | Front Office Manager em 19 de nov. de 2023
Hi Jatinder, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. I would like to apologise that we did not meet your expectations during your recent stay with us. Let me assure you that your feedback has been forwarded to the relevant department to improve our services. It was great to serve you at our property. Again, thank you for your feedback and recent stay and I hope that you can give us another opportunity to welcome you back in the future and that your last stay with us was a exception.

8/10 - Boa

Alexandra

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Fabulous hotel!
Lovely stay over half term. Welcoming and attentive staff, fabulous family room and good facilities and location, we would definitely return and recommend!
Hospedou-se por 3 diárias em out. de 2023
Resposta de Le An Guan | Front Office Manager em 25 de out. de 2023
Hi Alexandra, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - Excelente

Gary

Hospedou-se por 1 diária em out. de 2023
Resposta de Le An Guan | Front Office Manager em 25 de out. de 2023
Hi Gary, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - Excelente

Damilola

Hospedou-se por 3 diárias em out. de 2023
Resposta de Le An Guan | Front Office Manager em 30 de out. de 2023
Hi Damilola, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - Excelente

Thelma

Hospedou-se por 1 diária em out. de 2023
Resposta de Le An Guan | Front Office Manager em 25 de out. de 2023
Hi Thelma, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - Excelente

Martin

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Le An Guan | Front Office Manager em 25 de out. de 2023
Hi Martin, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - Excelente

PUI YING

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em out. de 2023
Resposta de Le An Guan | Front Office Manager em 25 de out. de 2023
Hi PUI YING, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - Excelente

Daren

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great place to stay
Warmly greeted by Leon at reception who kindly upgraded my room and complimentary chocolate was a great surprise after a long day on the road , bed was really comfy and room was lovley, would highly recommend
Hospedou-se por 1 diária em set. de 2023
Resposta de Le An Guan | Front Office Manager em 25 de out. de 2023
Hi Daren, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - Excelente

michael, Basingstoke

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent customer service
Hospedou-se por 1 diária em set. de 2023
Resposta de Le An Guan | Front Office Manager em 25 de out. de 2023
Hi michael, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

6/10 - Ok

Szymon

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Just an average hotel. Rooms are clean, but the spa area is old, dirty and poorly maintained. Staff was fine.
Hospedou-se por 1 diária em set. de 2023
Resposta de Le An Guan | Front Office Manager em 6 de nov. de 2023
Hi Szymon, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It is always disappointing to see the low scores given. Let me assure you that your feedback has been forwarded to the relevant department to improve our services. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards