Férias para Raudanjoki

I am writing to express my disappointment with my recent stay at this hotel. We paid €753 for one night, including spa access, and were surprised to learn that hotel guests are limited to only two hours per day in the spa (sauna and jacuzzi), and that access requires booking a specific time slot. This restriction was neither clearly communicated in advance nor aligned with the expectations for a five-star hotel experience. It is unreasonable to apply the same limitations to overnight guests as to external visitors who only pay for spa access. Additionally, the quality of the dinner was extremely poor and far below the standards expected from a five-star establishment. While breakfast was acceptable, the dinner experience was disappointing. As someone who stays regularly in five-star hotels worldwide, I have never encountered such low food quality. We also had an issue with the massage service. My mother arrived one minute before her scheduled appointment, yet the therapist started late and kept her waiting for approximately 10 minutes. Despite this delay on the therapist’s part, the session still ended at the originally scheduled time, resulting in her losing about one-third of the treatment she paid for (approximately €28.33 in value). No compensation or adjustment was offered. Overall, the combination of restricted spa access, poor food quality, and unprofessional handling of the massage appointment made this stay far below expectations.

Quartos totalmente novos, funcionários extremamente educados e gentis, boa comida e lugar maravilhoso.

Estadia maravilhosa! Café da manhã maravilhoso! Jantar incrível com salmão finlandês!

Wonderful time. Delicious food, excellent room and attentive and friendly staff. Allround great place to stay.

Here’s a concise and polished review in English: Staying at this hotel was truly a dream come true. Sleeping with a panoramic view of the snow-covered forest—through heated glass that gently melts the snow—was unforgettable. The room features a fully equipped kitchen, and the in-room breakfast was generous and well prepared. Enjoying a hot outdoor spa bath at minus ten degrees Celsius, followed by a sauna, was one of the best experiences of our entire trip. To top it all off, the staff was exceptionally attentive and welcoming.