4/10 - Insatisfatória
Robin, Cheyenne
Viagem a dois
27 de mar. de 2026
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Based on reviews we read prior to staying here, we were excited about staying here! We originally were taken to room with a broken air conditioner, broken fan, had not been dusted recently, & was stifling hot due to it being on the 2nd floor after a hot day. We returned to the front desk and they gave us another room on the opposite side where the heat was just as oppressive but they said had a new air conditioner. We ran the AC and opened the one narrow window but there was no cross-ventilation. We were unable to get it cooled down so we asked for a fan which was provided & we "made due" in spite of one fan leg being broken. Finally after midnight the room was cool enough to sleep somewhat comfortably. Beds were very soft without much support but if we slept in the middle of them, we didn't feel like we'd roll off the edge. This room was clean at least. We suspect if we'd stayed in a cabin we would have experienced more of the positive aspects we read in the 9/10 recommendations in the reviews. BUT I would never suggest anyone stay upstairs in the lodge itself - very uncomfortable and unpleasant. The sauna was available but the hot tub had a sign saying it was shut down for cleaning...not that we wanted any heat from either of them! Our primary complaint was that we didn't feel our needs were taken seriously or that our comfort mattered to management & that they simply collected the fees for our night's stay. We will not be returning.
Robin
Hospedou-se por 1 diária em mar. de 2026
