Parte interna

Avaliações de Kverna Guesthouse

2.5 out of 5
Kverna Guesthouse
Skógar, Rangárþing eystra

Avaliações

6,8
Nota 10 - Excelente. 66 de 284 avaliações" "
Nota 8 - Boa. 86 de 284 avaliações" "
Nota 6 - Ok. 54 de 284 avaliações" "
Nota 4 - Insatisfatória. 39 de 284 avaliações" "
Nota 2 - Terrível. 39 de 284 avaliações" "

7,4/10

Limpeza

7,8/10

Serviço e funcionários

5,8/10

Comodidades

6,2/10

Condições e instalações da propriedade

7,2/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Tony

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Apolonia em 23 de mai. de 2024
Dear Tony, thank you for your comment. We take all reviews very seriously, your feedback will help us improve for our next guest or your next visit. We look forward to seeing you again next time you decide to stay with us. Best and warmest wishes from our team.

10/10 - Excelente

Ahlam

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was nice!! Felt like a prison with where they placed the sink but it was good for just one night. shared bathroom was a unique experience!!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Kind regards, em 26 de abr. de 2024
Dear Ahlam, Thank you for the kind review. We are glad to know that you still had an enjoyable stay despite all the quirks. We hope to be able to host you again in the future!

10/10 - Excelente

Olga

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was a good stay.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Georgie em 25 de abr. de 2024
Dear Olga,Thank you kindly for your wonderful review. We truly appreciate the time you took to give us feedback. We are happy to hear that you were pleased with your overall stay with us. We would be delighted to welcome you again in the future. Best regards, Georgie

8/10 - Boa

Magdalena

It is an old school, transformed into an hostel. God for one night.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Ivy em 22 de nov. de 2023
Dear Magdalena thank you for the feedback. We hope you enjoyed your stay and we look forward to welcoming you. Kind regards,

10/10 - Excelente

Brian

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Breakfast was great. Bathrooms are shared. Worked out just fine, but a little inconvenient
Hospedou-se por 1 diária em nov. de 2023
Resposta de Marie em 8 de nov. de 2023
Dear Brian,Thank you for your stay and for your review.We appreciate you chose us for your journey in Iceland. Our main goal is to provide the best experience for our guests, and we are really glad that our effort was successful. You are welcome to be our guest again in the future.Best wishes,

8/10 - Boa

Larz

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Gammal skola
Hotellet är en gammal skola, och inte ett hotell i traditionell bemärkelse. Det är fortfarande mycket ”skolkänsla” kvar i byggnaden och rummen. Ok som övernattning, och frukosten var bra.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Andrija em 7 de nov. de 2023
Thank you for your kind words! We're delighted to have contributed to a memorable trip for you. Your compliments about our amenities and hospitality mean the world to us. We hope you choose our hotel again when you're back in town.

6/10 - Ok

ivana

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
das Badezimmer war sehr alt
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Natasha em 5 de nov. de 2023
Dear Ivana,Thank you for your review.We sincerely appreciate and value your comments on areas within our apartment, that we believe we can improve to enhance our guest stay. We always aim to deliver a great experience, and we are disappointed when we don't meet expectations. We do hope that we are able to welcome you back in the future. Best wishes

8/10 - Boa

Rachita

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de Ivy em 28 de out. de 2023
Thank you for choosing us . We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

6/10 - Ok

Martin

Viagem em grupo
Pontos negativos: Comodidades e condições e instalações da propriedade
Average at best, not worth the money. Small rooms, no room to move. Shower broken, water on floor in shower areas, no bath mats. Water on floor in one of the bedrooms, the other bedroom floor was dirty. Hair on table in our room was not ours. Breakfast was okay.
Hospedou-se por 1 diária em out. de 2023
Resposta de Igor S. em 23 de out. de 2023
Dear Martin,We regret that the value-for-money aspect of your stay was unsatisfactory. Your comments are taken seriously, and we'll review our offerings to ensure better guest experiences. We hope you'll reconsider staying with us again so we can provide you with a more enjoyable stay.Kind regards,

2/10 - Terrível

Andreas

Hospedou-se por 1 diária em ago. de 2023
Resposta de Ivy em 24 de out. de 2023
Dear Andreas, thank you for the feedback. We are very sorry that you experience didn't meet your expectation. Your feedback is valuable, and we hope to make your next stay more memorable. Kind regards,

6/10 - Ok

Souel

Viagem com a família
1 nuit près de vik
Auberges de jeunesse salle de bain dans le couloir. Décoration un peu glauque photos noire et blanc encadrer dans le couloir des anciens eleves. Cette établissement etait un ancien lycee. Nous avons payer 200e pour 1 nuit a 2 adultes 2 enfants. Un peut chere a mon avis pour se que cest !!! Petit déjeuner compris Pas tres propre niveau des douches et une douche etait casse. L interrupteur pour eclaire notre chambre faisais saute les plombs de tout l'étage. Un peux galère car nous avion du mal a trouver le personnel pour remettre le courants. Les fois d apres cest moi qui allait remettre le courants !! Personnel sur place sympathiques. Pour finir cette établissement est ok pour jeune ou couple mais pas les familles un peu complique.
Hospedou-se por 1 diária em out. de 2023
Resposta de Igor S. em 23 de out. de 2023
Dear Souel,Thank you for your time and effort to express your view regarding your stay with us.We would like to express our sincere apologies for any inconvenience you've experienced during your stay with us. On a positive note, we really appreciate your comments on those areas that you felt we were doing right. Best regards,

8/10 - Boa

Lynsey

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Check-in and out was very easy. I liked that it was a few minutes’ walk to two waterfalls and a folk museum, as well as an excellent fish and chips cart. The breakfast provided for guests each morning was good, a wide variety of options were available. I was disappointed that this place didn’t have a full kitchen for cooking my own meals, but there was a microwave, electric kettle, and mini fridge available. Overall I would recommend this place as a budget friendly option.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Igor S. em 12 de out. de 2023
Dear Lynsey,We're grateful for your review. We're pleased to know that your stay was decent and met your needs. Your feedback about the amenities is noted, and we'll consider it in our ongoing efforts to enhance guest comfort. Should your travels bring you back our way, we'd be more than happy to host you again.Warmest regards,

6/10 - Ok

Benjamin

Pontos positivos: Serviço e funcionários
Pontos negativos: Conforto do quarto
Should provide more for the cost
Definitely not a hotel, or really a guesthouse… more of a hostel with private rooms. “shared bath” provides 2 toilets and showers for an entire hallway. Rooms are very very small. It’s fine but not for the price we paid! Breakfast was good and staff were helpful.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Igor S. em 12 de out. de 2023
Dear Benjamin,Thank you for your time and effort to express your view regarding your stay with us.We would like to express our sincere apologies for any inconvenience you've experienced. On a positive note, we really appreciate your comments on those areas that you felt we were doing right. We are always aiming to provide the highest possible experience to our guests and it is heartwarming to hear that our effort was appreciated.Kind regards,

10/10 - Excelente

Elizabeth

Hospedou-se por 1 diária em out. de 2023
Resposta de Ana em 31 de out. de 2023
Dear Elizabeth, Thank you for the time to give us feedback. Your positive review motivates us to continue delivering excellent service. We hope we will welcome you again in the future. Kind regards,

8/10 - Boa

Elizabeth

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
This place needs some love, but the staff was sweet, the rooms clean, the neighborhood fantastic: Cows, Skogafoss and the Skogar Folk Museum which is very underrated and should be more popular are all in walking distance. Fix up the hot tub, a little paint, better "kitchen" facilities for the self-cater and it would be SWEET. The public pool in Vik is excellent and you can shower there for 600kr.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Ivy em 11 de out. de 2023
Thank you for your generous words and amazing review. We are truly happy to hear that you had such a wonderful experience with us. We're really grateful for your precious feedback. We hope that you will be our honored guest in the future again. Warmest regards,

6/10 - Ok

Dwight

Viagem com família e crianças pequenas
Pontos positivos: Limpeza
Pontos negativos: Comodidades
Was good for a night stay. Basic
Hospedou-se por 2 diárias em out. de 2023
Resposta de Ivy em 10 de out. de 2023
Thank you for choosing us . We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.

2/10 - Terrível

YU SANG DICKSON

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Bed linen and pillow cases seem not clean. We stayed consecutive 3 nights. The towels were not changed for 2 nights. On the 3rd day, we met the housekeeping staff and asked him to change towels. He answered that he only changed towels for rooms that had been checked out and informed us to go to the reception at the main building 200m away from the annex building where we lived. Apparently he was changing towels and nothing else
Hospedou-se por 3 diárias em out. de 2023
Resposta de Igor S. em 7 de out. de 2023
We're disheartened to hear about your unpleasant stay with us. Please accept our apologies for the discomfort you faced. Rest assured, we take your feedback seriously, and we'll address the issues promptly. We hope you'll consider giving us another chance to demonstrate the hospitality we're known for.Best regards,

10/10 - Excelente

Sergio

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Igor S. em 7 de out. de 2023
Dear Sergio,Thank you for your lovely review! We're delighted to have contributed to your pleasant stay. We're honored to be your chosen retreat, and we eagerly await your next visit. Until then, take care, and have a wonderful journey!Warmest regards,

6/10 - Ok

Renee

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It’s an old boarding school so our room (for two) was tiny and had a bed and a small sink; you have to walk across the hall to the bathroom. But the bathroom was a single and you can lock the door (not a “shared” bathroom). Breakfast was decent. WiFi was really good.
Hospedou-se por 1 diária em out. de 2023
Resposta de K em 8 de out. de 2023
Dear guest,Thank you for taking the time to review us. We are very glad to hear that you liked your stay with us. You are welcome to come back and stay with us in the future again for a better experience.Best regards,Klimentina

8/10 - Boa

Johannes

Viagem em grupo
Die Zimmer sind ok und sauber. Es gibt aber zu wenig Ablagemöglichkeiten bzw. Schränke. Das Frühstück ist gut. Die sanitären Anlagen sind aber unterdurchschnittlich und bedürfen einer dringenden Sanierung. Man merkt dem Haus an, dass es ehemaliges Internat ist und die letzte Renovierung schon länger her ist.
Hospedou-se por 1 diária em out. de 2023
Resposta de Igor S. em 7 de out. de 2023
Dear Johannes,Thank you for sharing your thoughts with us. We're glad to hear that certain aspects of your stay were positive. Your feedback is essential in our journey to improve our services continually. Rest assured, we'll consider your comments seriously and take appropriate action. We hope you'll consider staying with us again so we can offer you an even better experience.Kind regards,

8/10 - Boa

Jonas

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de Igor S. em 7 de out. de 2023
Dear Jonas,Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future. Best regards,

10/10 - Excelente

jang

Hospedou-se por 1 diária em out. de 2023
Resposta de Igor S. em 23 de out. de 2023
Dear Jang,Thank you for your amazing review.We are truly happy indeed to hear that you had such a wonderful experience with us.We're really grateful for your precious feedback. We hope that you will be our honored guest in the future again.Kind regards,

4/10 - Insatisfatória

Tanya

Viagem em grupo
Pontos positivos: Serviço e funcionários
Interesting former boarding school, so it is more of a very basic hostel than a guesthouse. We booked a family room which was very spacious. Breakfast was great. Very close to 2 beautiful waterfalls, as well as a fabulous museum. Our only issue was being overbilled (booked thru Expedia for 370 euro for 2 nights, but charged 406 euro) for our stay, which we did not discover until after our return home since prepayment was processed prior to arrival. Attempts to contact the property to resolve this issue have been ignored, and Expedia was unable to resolve the issue either.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Ivy em 4 de out. de 2023
Dear Tanya, thank you for taking the time to leave us your feedback. Thank you for your generous words and amazing review. We are truly happy to hear that you had such a wonderful experience with us. We're really grateful for your precious feedback. Regarding the payment, after checking we see that we have charged the exact correct amount of 370.64 euros. We have not overcharged you and that is maybe due to the currency change We hope that you will be our honored guest in the future again. Warmest regards,

6/10 - Ok

Justine

Viagem em grupo
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Good breakfast Good localisation Difficulty with temperature of water
Hospedou-se por 1 diária em out. de 2023
Resposta de Ivy em 4 de out. de 2023
Thank you for choosing us . We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.

4/10 - Insatisfatória

Kate

Hospedou-se por 1 diária em set. de 2023
Resposta de Igor M. em 2 de out. de 2023
Thank you for your review. We do hope that we are able to welcome you back in the future. Best and warmest wishes.

10/10 - Excelente

Sum Ping

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de K em 29 de set. de 2023
Dear Sum Ping,Thank you! Your happiness is our pleasure. We are glad you had a nice stay. You are always welcome.Best regards,Klimentina

6/10 - Ok

Lindsay

Pontos positivos: Serviço e funcionários
Great to rest your head for the night, over boarding school. Dorm style
Hospedou-se por 1 diária em set. de 2023
Resposta de Andrija em 28 de set. de 2023
Thank you for providing your feedback. We're glad that you had a decent stay with us. If you have any further suggestions, feel free to share them with us.

2/10 - Terrível

Fabian

Viagem em grupo, Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We wondered very much why in front of the entrance is advertised with a gym and spa area, this does not fit the overall condition of the accommodation. There was no one at the reception for a long time during the day, so it seemed very creepy. The location is good, but the price paid is way too high for the service provided.
Resposta de Marie em 24 de set. de 2023
Dear Fabian,Thank you for reviewing your recent stay with us. We appreciate and value your feedback.We are truly saddened to hear that the facilities did not meet your expectations. Your feedback has been passed on to our very trusted and qualified staff who will look into areas that you believe we can improve on to enhance our guest's experience. We do hope that we get the chance to welcome you back in the future for a more positive visit. Sincerely,

6/10 - Ok

fulvio

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em set. de 2023
Resposta de Ivy em 28 de out. de 2023
Thank you for taking the time to share your experience with us. We're pleased to hear that some aspects of your stay were positive. We apologize for any inconvenience you faced. Your feedback is valuable, and we hope to make your next stay more memorable. Kind regards,

4/10 - Insatisfatória

Runa

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Dreckig und alt. Frühstück aber gut
Hospedou-se por 1 diária em set. de 2023
Resposta de Marie em 24 de set. de 2023
Dear Runa,We are really sorry that our place did not meet your expectations. On a positive note, we appreciate your comments on those things that you felt we were doing right. We do strive to provide the best experience to our clients and we are glad to hear that our effort was appreciated. Best and warmest wishes,

2/10 - Terrível

Iulia

Pontos negativos: Limpeza e condições e instalações da propriedade
M
Hospedou-se por 1 diária em set. de 2023
Resposta de Igor M. em 21 de set. de 2023
Thank you for your review,We apologize for falling short of your expectations. Your feedback will assist us in delivering a better experience in the future. Thanks for staying with us.

8/10 - Boa

harika

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza e serviço e funcionários
Location is absolutely stunning ! Loved staying at this property- well maintained
Hospedou-se por 1 diária em set. de 2023
Resposta de Igor M. em 21 de set. de 2023
We sincerely appreciate your fantastic review! It brings us immense joy to know that you had such a wonderful time during your stay and that you found our location to be absolutely stunning.Maintaining our property in top-notch condition is a top priority, so we're thrilled to hear that you noticed our efforts. We want all our guests to enjoy a comfortable and memorable experience.Your kind words are truly motivating for our entire team, and we hope to have the pleasure of hosting you again in the future. If there's anything else you'd like to share or any specific aspects of your stay that stood out to you, please feel free to let us know.Thank you once more for choosing to stay with us and for taking the time to share your feedback.

8/10 - Boa

Alfred

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hostel living at its finest
Guesthouse Kverna is a great place to overnight. I don’t think any of the rooms have an en-suite, so toilets and showers are down the hall. Great location, courteous staff, and the breakfast is great. Real eggs! The showers need updating and it takes a little while to get hot water. I recommend for the adventurous type.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Igor M. em 21 de set. de 2023
We are very delighted with your outstanding review of your recent stay with us. We are glad to hear you enjoyed your vacation and we are very thankful for all your feedback. Thank you for being our valued and honored guest. Best and warmest wishes from our Team.

6/10 - Ok

Ying

Pontos positivos: Serviço e funcionários
The staffs were very friendly and patient. The breakfast was good.
Hospedou-se por 1 diária em set. de 2023
Resposta de Igor M. em 21 de set. de 2023
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a pleasant experience during your stay with us.Our team takes great pride in providing friendly and attentive service, and it's wonderful to hear that you found our staff to be both friendly and patient. We believe that a warm and welcoming atmosphere is essential to ensuring our guests have a comfortable and enjoyable stay.We're also delighted that you enjoyed our breakfast offerings. We strive to provide a delicious and satisfying breakfast to start our guests' days off on the right foot.Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future. If you have any further comments or suggestions, please don't hesitate to reach out.Thank you once again for choosing to stay with us!

4/10 - Insatisfatória

Richard

Viagem em grupo
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Two big issues we had with the property: 1. The showers were broken creating a long line in the shared showers that looked to not have been cleaned anytime recently 2. They had the heater cranked all the way up. Our group is from Texas and it felt about like summer does there in our room. The rooms hold heat so well after turning down the radiator in our room it took 6-7hours to finally get to a reasonable temp.
Hospedou-se por 1 diária em set. de 2023
Resposta de Ana em 31 de out. de 2023
Dear Richard, Thank you for the time to give us your honest opinion about your recent stay in our guesthouse. We are sorry to hear that we didn't meet your expectations. We strive to provide a positive experience for our guests, that's why we provide 24/7 service to assist you with any inconvenience that might occur during your stay. Hopefully, you will give us another chance in the future to provide you with a more positive experience. Kind regards

8/10 - Boa

Anneke-Reeve

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This is a former residential school that has been converted to a guesthouse. They have small, concrete, dorm-style rooms (ours had a sink), shared bathrooms, large shared common spaces, and the largest range of breakfast food options we were served on our whole trip. Be warned, however, that the "gym" is basketball court with a couple of treadmills shoved up against the wall, the "spa" was not functional (not even quite sure what they meant by "spa"), and the "kitchenette" in the second building consisted of a single mini-fridge (to serve easily 50-60 guests), a kettle for boiling water, and a microwave. That said, the setting is pleasant and quiet, there's a rather good restaurant by the waterfall if you want to eat something not microwaved or boiled, and it's a perfectly suitable place for backpackers or folks looking for an inexpensive place to stay.
Resposta de Apolonia em 19 de set. de 2023
Dear Aneke, thank you for staying with us. We are delighted to note that you had a pleasant experience on your stay with us and we very much appreciate your valuable feedback. We are looking forward to welcoming you on our next stay with us.

10/10 - Excelente

Jamie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Affordable place to stay
Everything was as advertised. It’s kind of like a hostel. It’s an old dormitory bathrooms are shared. The room was nice and breakfast was great.
Hospedou-se por 1 diária em set. de 2023
Resposta de Apolonia em 19 de set. de 2023
Dear Jamie, we are so happy to hear you had a great experience on your stay with us. Your review made our day! Our whole team works very hard to keep our guests happy. Thanks again, we hope you can visit us again soon.

8/10 - Boa

Liefooghe

Hospedou-se por 1 diária em set. de 2023
Resposta de Marie em 9 de out. de 2023
Dear Liefooghe,Thank you for your stay.We are glad that you enjoyed your stay with us.Our main goal is to provide the best experience possible for our guests. We hope that you will have the chance to be our guest again in the fuBest regards,

6/10 - Ok

David

Viagem em grupo
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
property in very bad condition. great breakfast. Nice staff.
Resposta de Apolonia em 19 de set. de 2023
Dear David, thank you for your comment. We take all reviews very seriously, your feedback will help us improve for our next guest or your next visit. We look forward to seeing you again next time you decide to stay with us. Best and warmest wishes from our team.

8/10 - Boa

Krystal

Viagem em grupo
Pontos positivos: Limpeza e condições e instalações da propriedade
It was in an excellent location near Vik and other natural attractions, especially the waterfalls (which were spectacular). The breakfast buffet was good and the room had adequate storage (cabinets and shelves). The shared bathrooms were clean and had private stalls which was nice. During check in it was difficult to find staff members, but that was the only difficulty we encountered. Overall, our stay here was overwhelmingly positive.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Apolonia em 19 de set. de 2023
Dear Krystal, thank you for taking the time to review us. We are very glad to hear that you liked your stay with us. We strive to provide the best experience to our guests and it's very heartwarming to hear that our effort was appreciated. We hope you can come back and stay with us in the future.

6/10 - Ok

Runa

Hospedou-se por 1 diária em set. de 2023
Resposta de Apolonia em 19 de set. de 2023
Thank you for your comment. We take all reviews very seriously, your feedback will help us improve for our next guest or your next visit. We look forward to seeing you again next time you decide to stay with us. Best and warmest wishes from our team.

6/10 - Ok

John, New Bedford

Viagem a dois
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
No one was readily available at check in, with no way to summon staff on site. Room was disappointing upon first view, although the bed was quite comfortable.
Hospedou-se por 1 diária em set. de 2023
Resposta de Ivy em 17 de set. de 2023
Dear John, Thank you for the feedback.We are very sorry to hear that your expectations were not met. Reception is opened until 10pm however we provide phone service 24/7.Thank you for pointing out things that we can work on to improve our service.

2/10 - Terrível

Cynthia

Hospedou-se por 1 diária em set. de 2023
Resposta de K em 8 de out. de 2023
Dear Cynthia,Thank you for your review.Your happiness is our pleasure. We are sorry that we did not meet your expectations.We hold ourselves to the highest standards and we strive to provide the best experience to our guests with our 24/7 support services. We really appreciate all the feedback. We apologize for any inconvenience you may had. We are looking forward to welcoming you in the future for a better experience.Best regards,Klimentina

8/10 - Boa

Toshihiro

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
朝食が充実していて良い。
Hospedou-se por 1 diária em set. de 2023
Resposta de Sashko em 16 de set. de 2023
Thank you so much for your wonderful review. We are pleased that you were happy with your stay overall. We do strive to provide the best experience to our clients and it is heartwarming to hear that our effort was appreciated. Most of all thank you for staying with us. We do hope that we are able to welcome you back in the future. Best and warmest wishes

6/10 - Ok

Sadie

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice stay after a long hike.
Hospedou-se por 1 diária em set. de 2023
Resposta de Sashko em 16 de set. de 2023
Thank you for your review. We sincerely appreciate and value your comments on areas within our apartment hotel that we believe that we can improve to enhance our guests stay. Thanks for staying with us. We do hope that we are able to welcome you back in the future. Best and warmest wishes.

6/10 - Ok

Marie

Hospedou-se por 2 diárias em set. de 2023
Resposta de Ivy em 17 de set. de 2023
Dear Marie,Thank you for the feedback. We truly hope you enjoyed your stay.

6/10 - Ok

Claudio

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Staff kind and collaborative. An old property that could improve its maintenance (e.g. shower doors didn’t close well, sink in room 5 didn’t didn’t work.
Hospedou-se por 1 diária em set. de 2023
Resposta de Igor S. em 15 de set. de 2023
Dear Claudio,Thank you for your time and effort to express your view regarding your stay with us.We would like to express our sincere apologies for any inconvenience you've experienced. On a positive note, we really appreciate your comments on those areas that you felt we were doing right. We are always aiming to provide the highest possible experience to our guests and it is heartwarming to hear that our effort was appreciated.Kind regards,

8/10 - Boa

Joan

Viagem com a família
Pontos positivos: Comodidades
NICE STAFF
Hospedou-se por 1 diária em set. de 2023
Resposta de ETX-Joelsigurdsson8 em 12 de set. de 2023
Dear Joan,Thank you for taking the time to review your stay with us. I’m so glad to hear that our staff was able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. I will pass your kind words on to our staff. We hope that in future you’ll have an opportunity to visit us again.Kindest regards,Jelena

8/10 - Boa

Rebeca

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Our room was clean, and it is located right next to the Skogafoss waterfall. The breakfast provided was good and overall enjoyed our one night stay here.
Hospedou-se por 1 diária em set. de 2023
Resposta de ETX-Joelsigurdsson8 em 12 de set. de 2023
Dear Rebeca,Thanks so much for your feedback. Hearing how much you loved your stay with us has brightened up our day. We have passed on your review to our team and look forward to seeing you in our accommodation again.Kindest regards,Jelena

8/10 - Boa

Pierre

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Bon choix pour voir Skogafoss.
Aucun préposé à la réception, faisant ainsi attendre 6 clients, dont nous, numéro de téléphone ne fonctionnant pas, mais super déjeuner, personnel serviable et bon confort et propreté.
Hospedou-se por 1 diária em set. de 2023
Resposta de ETX-Joelsigurdsson8 em 12 de set. de 2023
Dear Pierre,Your review made our day. We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoyed your stay. We couldn’t provide the service we do without great guests like you! We are sorry that you had to experience a little delay at the check-in, but we are glad that we improved our impression with the stay.Thanks for choosing us for your stay, we can’t wait to welcoming you again!Best regards,Jelena