Bottom line: Excellent customer service, terrible property management. The one and only elevator is inoperable. Considering most rooms are on floors 2-5, that is a no-go for many people and I almost requested to change properties before I even got my key. My 68-year-old dad sucked it up because it was after 9pm when we finally arrivedāluckily we ended up only being there for 2 nights. Tasia, the young lady working nights (by far the best part about our stay) at the desk offered to rebook me at a nearby Hilton property, but it was already quite late and I had an appointment at 9am. When we got to the assigned room on the 2d floor (she tried to accommodate us), there was no ACā¦in Raleighā¦in mid July. We were quickly rebooked to a 4th-floor room but Tasia personally climbed up to that floor just to make sure the AC was ice cold in the room before processing the room change and keys. I called Hilton back just to get her name for this review, and Iām a little ashamed I forgot it after just a week. She did a great job and deserves a raise and to work at a premier Hilton property. Thank you, Tasia!
