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Avaliações de Durham Marriott City Center

3.5 out of 5
Durham Marriott City Center
201 Foster St, Durham, NC

Avaliações

8,8

Excelente

Nota 10 - Excelente. 397 de 720 avaliações" "
Nota 8 - Boa. 211 de 720 avaliações" "
Nota 6 - Ok. 63 de 720 avaliações" "
Nota 4 - Insatisfatória. 30 de 720 avaliações" "
Nota 2 - Terrível. 19 de 720 avaliações" "

9,2/10

Limpeza

9,0/10

Serviço e funcionários

8,6/10

Comodidades

8,8/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Aaron

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I liked it.
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Manuel, joliet

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice facilities and friendly staff!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Alexandra - Front Desk Supervisor em 24 de abr. de 2024
Dear Manuel,Thank you for taking the time to leave us a review! We're delighted to hear that you had a pleasant experience at the Durham Marriott City Center and appreciated our nice facilities and friendly staff. Your kind words mean a lot to us.We strive to provide a comfortable and enjoyable stay for all our guests. Your feedback encourages us to keep up the good work. If there's anything specific that stood out to you about our facilities or any staff member who made your stay special, please let us know. We love to pass along compliments to our team!Once again, thank you for your feedback. We hope to welcome you back to the Durham Marriott City Center in the near future. Should you have any questions or need assistance, please don't hesitate to reach out to us.

8/10 - Boa

Melanie

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great stay!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Alexandra - Front Desk Supervisor em 24 de abr. de 2024
Dear Melanie,Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a great stay at the Durham Marriott City Center. Your kind words mean a lot to us.We strive to provide a memorable experience for all our guests, and it's fantastic to know that we succeeded in making your stay enjoyable. Your satisfaction is always our top priority, and we're delighted that we were able to meet your expectations.If there's anything specific that you loved about your stay, please let us know. Your feedback helps us to continually improve our services and provide an even better experience for all future guests.Once again, thank you for choosing the Durham Marriott City Center. We look forward to welcoming you back in the future!

8/10 - Boa

Melinda

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Near the DPAC
Hospedou-se por 1 diária em mar. de 2024
Resposta de Alexandra - Front Desk Supervisor em 24 de abr. de 2024
Dear Melinda,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your review and are glad to hear that our hotel is conveniently located near the DPAC.At the Durham Marriott City Center, we strive to provide a comfortable and convenient experience for all our guests. Being situated close to the DPAC is definitely one of the benefits our location offers, allowing our guests to easily attend events and shows.We understand that every guest has different preferences and priorities when choosing a hotel, and we appreciate you highlighting this aspect of our location. Our proximity to the DPAC is just one of the many features that we believe enhances our guests' overall experience.If there is anything else that stood out to you during your stay, or if there are any suggestions you would like to share, please don't hesitate to let us know. Your feedback helps us improve and ensures that we continue to provide a high level of service to all our guests.Thank you once again for your review. We hope to have the opportunity to welcome you back to the Durham Marriott City Center in the future.

10/10 - Excelente

Penelope

Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Penelope

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great and helpful staff. We enjoyed having a restaurant in the hotel.Thanks for a wonderful visit.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Alexandra - Front Desk Supervisor em 24 de abr. de 2024
Dear Penelope,Thank you so much for taking the time to share your wonderful experience at the Durham Marriott Center. It was a delight to have you as our guest!I'm thrilled to hear that our staff provided great and helpful service throughout your stay. We take pride in ensuring that our guests feel welcome and have everything they need. Our team will be thrilled to know that their efforts made a positive impact on your visit.We're also glad to hear that you enjoyed having a restaurant within the hotel. Our aim is to provide convenience and a variety of dining options for our guests, so it's great to hear that you found it enjoyable.Once again, thank you for choosing the Durham Marriott City Center and for your kind words.

10/10 - Excelente

Penelope

Hospedou-se por 6 diárias em abr. de 2024

8/10 - Boa

Robert

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel card reader had trouble running my credit card which caused a check in delay and my card being double charged. I had to meet with their accounts department the next morning to get it resolved. Not cool!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Alexandra - Front Desk Supervisor em 9 de abr. de 2024
Dear Robert,Thank you for taking the time to share your experience at our hotel. I apologize for the inconvenience you faced during check-in with the trouble that our card reader had in processing your credit card. I understand that this caused a delay and resulted in a double charge on your card. Our team is dedicated to providing a seamless and hassle-free check-in process, and I regret that we fell short of your expectations on this occasion.Please rest assured that I have shared your feedback with our accounts department to ensure they address any issues with the card reader that may have caused this problem. I assure you that steps will be taken to prevent a recurrence of such situations going forward. Your satisfaction is important to us, and we appreciate your patience while we resolved the matter the following morning.Once again, I apologize for any inconvenience or frustration this may have caused you. Your feedback is invaluable as it helps us identify areas where we can improve. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better in the future.

10/10 - Excelente

Michael

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really nice property convenient to most attractions. Very courteous staff. Nice, quiet room.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Alexandra - Front Desk Supervisor em 6 de abr. de 2024
Dear Michael,Thank you for taking the time to share your positive experience at the Durham Marriott City Center. It's wonderful to hear that you found our property to be convenient and enjoyed the attractions nearby. I'm glad to know that our staff was able to provide courteous service throughout your stay. We strive to create a welcoming environment and assist our guests in any way possible.Your mention of a nice and quiet room is appreciated. We understand the importance of a peaceful night's sleep, and we're delighted that we could provide you with a comfortable and serene atmosphere.Once again, thank you for your kind words. We look forward to welcoming you back to the Durham Marriott City Center in the future.

10/10 - Excelente

Yves

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Just what we expected. Best value for the dollar and added to a great evening.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Alexandra - Front Desk Supervisor em 6 de abr. de 2024
Dear Yves,Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and are delighted to hear that we met your expectations and provided you with the best value for your money. At the Durham Marriott City Center, our aim is to create memorable experiences for our guests, and we are thrilled that we could contribute to a great evening for you. It means a lot to us when our efforts are recognized and valued.If there is anything else we can do to make your stay even more enjoyable in the future, please do not hesitate to let us know. We are here to assist you and ensure you have a fantastic time.Thank you again for choosing the Durham Marriott City Center. We look forward to welcoming you back soon!

8/10 - Boa

Robert

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Close to Carolina Theater.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Alexandra - Front Desk Supervisor em 6 de abr. de 2024
Dear Robert,Thank you for taking the time to share your feedback. We appreciate your review and the opportunity to respond.I'm glad to hear that our location near the Carolina Theater met your needs. We strive to provide convenience and accessibility to our guests, and we're thrilled that this aspect of your stay was satisfactory.If there are any other specific aspects of your stay that you would like to address or discuss further, please don't hesitate to reach out to us. Your satisfaction is important to us and we value your input.Thank you again for choosing to stay at the Durham Marriott City Center. We hope to have the pleasure of welcoming you back in the future.

10/10 - Excelente

Kim

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place
Hospedou-se por 1 diária em mar. de 2024
Resposta de Alexandra - Front Desk Supervisor em 31 de mar. de 2024
Dear Kim,Thank you for taking the time to share your feedback about your recent stay at the Durham Marriott City Center. We greatly appreciate your kind words and are thrilled to hear that you had a great experience with us.At the Durham Marriott City Center, we strive to provide exceptional service and create memorable experiences for all our guests. It's fantastic to know that we were able to meet your expectations and leave a positive impression on you. Your satisfaction is our top priority, and we truly value your feedback. Thank you once again for choosing the Durham Marriott City Center. We hope to have the opportunity to welcome you back for another amazing stay in the future.

6/10 - Ok

Monica

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Wi-fi is not free unless you booked the room directly. Breakfast starts at $20. Staff not very pleasant.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Alexandra - Front Desk Supervisor em 31 de mar. de 2024
Dear Monica,Thank you for taking the time to share your feedback with us. We appreciate all comments as they help us improve our services. I'm sorry to hear that your experience at the Durham Marriott City Center didn't meet your expectations. I understand that you were disappointed with the Wi-fi charges, which are only complimentary if you book directly with us. We strive to provide an exceptional overall experience and offer competitive rates to our guests, allowing us to maintain a high standard of service. Nonetheless, we apologize if this policy came as a surprise and inconvenienced you during your stay. Moreover, it's regrettable that you found our staff to be less pleasant than anticipated. Our team is trained to provide friendly and professional service, going above and beyond to ensure our guests feel welcomed and taken care of. Please be assured that I will address your concern with the relevant team members to ensure consistency in our interactions.Thank you again for bringing these issues to our attention. It is through feedback like yours that we enhance the experience we deliver to our guests. We hope to have the chance to welcome you back in the future so that we may demonstrate our commitment to providing you with an enjoyable stay.

10/10 - Excelente

mary, wolcott

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We had a great stay and will definitely be back next time we go to Raleigh!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Alexandra - Front Desk Supervisor em 19 de mar. de 2024
Dear Mary,Thank you for taking the time to share your feedback about your recent stay at the Durham Marriott City Center. We are thrilled to hear that you had a great experience!Our team strives to provide exceptional service and deliver memorable experiences for our guests, and it's rewarding to know that we succeeded in meeting your expectations. We appreciate your kind words and your recommendation means a lot to us.If there is anything specific that stood out to you during your stay, we would love to hear about it. Your feedback helps us recognize and acknowledge our team members who made a positive impact on your stay. We strongly believe in celebrating our staff's contributions and would be delighted to pass along your compliments.Once again, thank you for choosing the Durham Marriott City Center, and we can't wait to welcome you back on your next trip to Raleigh!

10/10 - Excelente

Ivy

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I was pleasantly surprised
Hospedou-se por 1 diária em mar. de 2024
Resposta de Alexandra - Front Desk Supervisor em 19 de mar. de 2024
Dear Ivy,Thank you for taking the time to share your experience at the Durham Marriott City Center. We appreciate your feedback and are delighted to hear that you were pleasantly surprised during your stay. At the Durham Marriott City Center, our aim is to exceed our guests' expectations and create memorable experiences. It is wonderful to know that we were able to achieve this goal during your stay. Your satisfaction is our top priority, and we strive to provide exceptional service and comfortable accommodations. Thank you once again for choosing the Durham Marriott City Center. We look forward to welcoming you back in the future for another great experience.

8/10 - Boa

Gary

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Alexandra - Front Desk Supervisor em 19 de mar. de 2024
Dear Gary,Thank you for taking the time to share your experience at the Durham Marriott City Center. We appreciate your feedback and are delighted to hear that you were pleasantly surprised during your stay.

10/10 - Excelente

Michael

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very clean and enjoyable. Food options are limited.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Alexandra - Front Desk Supervisor em 8 de mar. de 2024
Dear Michael,Thank you for taking the time to write a review of your recent stay at our hotel. I'm glad to hear that you found our hotel to be very clean and enjoyable. We take great pride in maintaining a high standard of cleanliness throughout our property to ensure our guests have a comfortable and pleasant stay.I understand that you felt the food options were limited. We are continuously working to enhance our dining experience and appreciate your feedback. Your comments will be shared with our team for consideration as we review our menu offerings. We strive to provide a variety of options to cater to different tastes and preferences, and we will take your feedback into account when planning any future changes.Once again, thank you for sharing your thoughts with us. It is through feedback like yours that we are able to improve our services and provide a better experience for our valued guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Thank you.Best regards,

10/10 - Excelente

Dr. Bridgette

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Alex and then valet service excellent
Hospedou-se por 1 diária em fev. de 2024
Resposta de Alexandra - Front Desk Supervisor em 8 de mar. de 2024
Dear Dr. Bridgette,Thank you for taking the time to share your feedback about your recent stay at the Durham Marriott City Center. I'm glad to hear that you found Alex and our valet service excellent. Your kind words mean a lot to us and I will make sure to pass on your appreciation to Alex and the rest of the team.At Durham Marriott City Center, it is our commitment to provide exceptional service and make our guests feel valued. Your satisfaction is our top priority, and I'm delighted that we were able to meet your expectations during your stay. We understand that a friendly and efficient valet service can greatly enhance the overall experience, and it's great to know that Alex delivered on this front.Thank you once again for choosing the Durham Marriott City Center. We look forward to welcoming you back soon.Best regards,

8/10 - Boa

teri

Pontos positivos: Limpeza
Hospedou-se por 1 diária em fev. de 2024
Resposta de Alexandra - Front Desk Supervisor em 22 de fev. de 2024
Dear Teri,Thank you for taking the time to review our hotel at the Durham Marriott City Center. We are thrilled you enjoyed your stay your stay with us and we hope to serve you again soon!

6/10 - Ok

Deborah

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Brian Brill em 25 de fev. de 2024
Thank you for choosing to stay at the Durham Marriott City Center and providing your feedback. Our team hopes to serve you again whenever your travels bring you back to the Durham area.

10/10 - Excelente

Kelly

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We only spent one night but everything was great!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Alexandra - Front Desk Supervisor em 14 de fev. de 2024
Dear Kelly,Thank you for taking the time out of your day to review your stay with us! We are thrilled you enjoyed your stay here at the Durham Marriott City Center and we hope to see you again soon!

8/10 - Boa

Lori

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Room was nice but bathroom door was a glass sliding door that didn’t close well and was very loud. We came in late and grabbed some microwave food from gift area. The microwave my husband had to use was dirty. It was fine and everyone was nice but for the price of one night I was not blown away.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Alexandra - Front Desk Supervisor em 14 de fev. de 2024
Dear Lori,We are sorry you didn’t enjoy your stay with us and we would like to rectify it so we can better suit your needs. Our top priority is making sure our guests enjoy their time here at the Durham Marriott City Center. We hope to see you again soon.

10/10 - Excelente

Kiana

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great Staff
All of the staff at the hotel was so friendly. The valet service was lovely as well. Everything was so clean and nice, I enjoyed my stay comfortably.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Alexandra - Front Desk Supervisor em 14 de fev. de 2024
Dear Kiana,We are thrilled you enjoyed your stay with us at the Durham Marriott City Center! We love to go above and beyond for our guests to make sure that you have an amazing experience! We hope to see you again soon!

10/10 - Excelente

Rosalind, Memphis

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean, updated surroundings
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Alexandra - Front Desk Supervisor em 5 de fev. de 2024
Dear Rosalind,Thank you for taking your time out of your day to review our hotel at the Durham Marriott City Center. We are thrilled that you enjoyed your stay with us and we hope to serve you again soon.

10/10 - Excelente

Tiffany

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great location
The locations us central to downtown Durham. We were able to walk to restaurants and the DPAC for a concert within a few minutes minutes. The location feels safe.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Alexandra - Front Desk Supervisor em 5 de fev. de 2024
Dear Tiffany,Thank you for taking the time out of your day to review our hotel at the Durham Marriott City Center. We are thrilled that you enjoyed your stay with us and we hope to see you again soon.

8/10 - Boa

Ada Esther

Hospedou-se por 1 diária em fev. de 2024
Resposta de Alexandra - Front Desk Supervisor em 5 de fev. de 2024
Dear Ada Esther, First and foremost thank you for taking your time your day to review our hotel at the Durham Marriott City Center. We strive to make sure all of our guests enjoy our hotel, and if there’s any thing that we need to do to improve your stay, please don’t hesitate to let us know.

10/10 - Excelente

CHRISTIAN

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em dez. de 2023
Resposta de Alexandra - Front Desk Supervisor em 5 de fev. de 2024
Dear Christian,Thank you for taking your time out of your day to review our hotel at the Durham Marriott City Center. We are thrilled that you enjoyed your stay here and we hope to see you again soon.

10/10 - Excelente

Doug

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Alexandra - Front Desk Supervisor em 3 de jan. de 2024
Dear Mr. Doug,We are thrilled that you enjoyed your stay with us at the Durham Marriott City Center! We hope to see you again in the near future!Best Wishes,

10/10 - Excelente

james

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Alexandra - Front Desk Supervisor em 3 de jan. de 2024
Dear Mr. James,Thank you for taking the time out of your day to review our hotel. We are thrilled that you enjoyed your stay with us at the Durham Marriott City Center. We hope to serve you again in the near future!Best Wishes,

8/10 - Boa

Soufiane

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Breakfast was super expensive
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Alexandra - Front Desk Supervisor em 25 de dez. de 2023
Dear Soufiane,Thank you for taking the time to review our hotel. We are sorry to hear you didn't enjoy our breakfast, but we hope we can rectify it with you the next time you visit.Best Wishes

8/10 - Boa

Mary Ellen

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de Alexandra K. - Front Desk Supervisor em 10 de dez. de 2023
Dear Mary Ellen,First off, thank you for taking the time to review your stay at the Durham Marriott City Center, we are thrilled that you enjoyed your stay with us and we hope to see you again in the future!Best Wishes,

10/10 - Excelente

Andrea Levine

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location in central Durham. You can go anywhere easily from the hotel. Nice views from hotel windows. Very comfortable rooms. Lovely lobby and sitting areas. Will stay here again.
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Alexandra - Front Desk Supervisor em 30 de nov. de 2023
Dear Andrea Levine,Thank you so much for taking the time to review our hotel. We are thrilled you enjoyed your time with us and we hope to see you again soon. Have a great day!

2/10 - Terrível

Richard

Viagem com a família
Pontos negativos: Comodidades
Breakfast not included. This was a hardship for me because of a medicinal regimen that requires me to take a second round of medicine an hour after my cancer drug with food. Also, the Starbucks is insanely overpriced. Parking availability was misleading according to what was stated online. When we asked at the door about parking, we were told it was at the bottom of the hill. We drove around for a bit and eventually tried the parking garage. I was also disappointed to find out that I would have to pat for internet access even though I am a rewards member because I happened to book through Expedia this time. I will be reluctant to stay at your properties in the future. P.S. no hooks in the bathroom, shower head too low, limited TV channels, no TV listings printed, no list of nearby restaurants. Do better.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Alexandra - Front Desk Supervisor em 30 de nov. de 2023
Dear Mr. Richard,On behalf of the front desk we are terribly sorry you didn't enjoy your stay with us at the Durham Marriott City Center. Please allow us to rectify this so you can have a better stay with us.

4/10 - Insatisfatória

Mindee, Naperville

Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Alexandra - Front Desk Supervisor em 25 de dez. de 2023
Dear Mindee,Thank you for taking the time to review our hotel. We are sorry we didn't exceed your expectations. We hope we can rectify it for you so you can enjoy your stay with us in the future.Best Wishes,

10/10 - Excelente

Christopher

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de Alexandra K. - Front Desk Supervisor em 10 de dez. de 2023
Dear Christopher,Thank you for taking the time to review our hotel. We are thrilled you enjoyed your stay with us and we hope to see you again soon.

6/10 - Ok

Terry

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em nov. de 2023
Resposta de Alexandra - Front Desk Supervisor em 24 de nov. de 2023
Thank you for taking the time out of your day to review our hotel. We are sorry we weren't able to make your experience as great as you wanted it to be and if you can come back to us, feel free to let us know what you need to make your stay fantastic.

8/10 - Boa

Anjanette

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
It’s in a really good central area downtown. The staff is super nice, friendly & helpful. The rooms are a little dated. Definitely don’t like the door to the bathroom.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Alexandra K. - Front Desk Supervisor em 24 de nov. de 2023
Thank you for taking the time out of your day to review our hotel. We are glad you enjoyed your stay with us, and we would like to have you again soon.

10/10 - Excelente

Rusty

Hospedou-se por 1 diária em out. de 2023
Resposta de Alexandra K. - Front Desk Supervisor em 24 de nov. de 2023
Thank you for taking the time out of your day to review our hotel. We are glad you enjoyed your stay with us, and we would like to have you again soon.

10/10 - Excelente

peter

Hospedou-se por 1 diária em out. de 2023
Resposta de Alexandra - Front Desk Supervisor em 27 de out. de 2023
Thank you for taking the time out of your busy schedule to give us an amazing review. We appreciate your time staying with us and we hope to see you again soon.

8/10 - Boa

Vanessa, Seattle

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was a good stay but the property itself felt very business oriented, and I was traveling with small kids. We went to the restaurant and waited forever but no one served us though I could see others (without kids) were being served. I assume they were understaffed but still frustrating. The area around the hotel has a lot to do which is nice!
Hospedou-se por 1 diária em set. de 2023
Resposta de Alexandra - Front Desk Supervisor em 27 de out. de 2023
Thank you for taking the time out of your busy schedule to review our hotel. We are glad you enjoyed our amenities at our hotel and hope to see you again soon.

10/10 - Excelente

Steven

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Brian Brill is an outstanding GM
Hospedou-se por 3 diárias em set. de 2023
Resposta de Alexandra - Front Desk Supervisor em 24 de out. de 2023
Thank you for taking the time to review our hotel. We are thrilled that you enjoyed your stay with us and we hope to see you again soon.

10/10 - Excelente

William

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Overall Great Stay
Everything about our stay was great. There is no self parking on site but the valet was reasonable at $25. The only drawback was the halllway noise because we were in room 306 adjacent to the elevator. It would be great if they could silence the “ding” sound every time the elevator arrived on the floor. We didn’t have the breakfast but it looked delicious. The hotel is within walking distance of a number of restaurants and attractions.
Hospedou-se por 1 diária em set. de 2023
Resposta de Alexandra - Front Desk Supervisor em 26 de set. de 2023
Thank you for taking the time to review our hotel. We are so thrilled you enjoyed your stay with us and we can't wait to see you again soon.

8/10 - Boa

Beth

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Comodidades
Having stayed at many Marriott’s, I was disappointed with the dining options - sitting area, places to eat, etc. There were 4 tables to sit at if you chose to eat a meal. You literally were sitting in the lobby. No ambiance at all. Our room was clean and quiet.
Hospedou-se por 1 diária em set. de 2023
Resposta de Alexandra - Front Desk Supervisor em 26 de set. de 2023
Thank you for taking the time to review our hotel. We are so thrilled you enjoyed your stay with us and we can't wait to see you again soon.

4/10 - Insatisfatória

Barbara

Viagem com a família
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Don’t stay at Marriot in Durham!
The staff was very welcoming and friendly! The condition of the hallways was horrendous! The rugs were damp, they had fans on several floors. The hallway smelled musty and nasty! My room smelled the same way. There was water coming up from the floor. I made sure I always had shoes on. The bathroom molding had black mold on the bottom. I should have taken pictures but it was there. I only was there one night. Other family members were at the hotel and had to ask for toilet paper, towels and room cleaning. I was glad I was there for one night. The lady that worked at Starbucks was very nice and pleasant!
Hospedou-se por 1 diária em set. de 2023
Resposta de Alexandra - Front Desk Supervisor em 20 de set. de 2023
Thank you for taking the time to review our hotel. We strive to make sure our guests enjoy their time here and are always looking for room to improve. We are deeply sorry for your experience with us in regard to the halls and floor. Hopefully you can come by so we can make your experience a better one.

10/10 - Excelente

TERI

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
I got an upgrade, however, room 202 was a little warm and air conditioner was noisy.
Hospedou-se por 1 diária em set. de 2023
Resposta de Alexandra - Front Desk Supervisor em 20 de set. de 2023
Thank you for taking the time to review our hotel. We strive to make sure our guests enjoy their time here and are always looking for room to improve. We hope to see you again soon.

6/10 - Ok

Meredith

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Conforto do quarto
The pros: -location!! Great within walking distance of DPAC! -the parking garage next door was free over the weekend -easy check in and friendly housekeeping staff The cons: -honestly the biggest con is that the bathroom has a sliding door and no fan. So it doesn’t feel very private at all. This was fine when it was just me and my husband but did make it uncomfortable when more family members stayed in the room as well. -no microwave, just FYI. We didn’t need it but there was a mom who needed to heat up formula for her baby and had to figure out something else.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Alexandra- Front Desk Supervisor em 8 de set. de 2023
Thank you for taking the time out of your day to write a review for us. In addition to the microwave while the rooms do not come with a microwave in the room, you can request a microwave if you still need it just let one of our front desk agents know, and we can definitely deliver it up to you. Otherwise, the microwave is in the lobby behind thebig TV downstairs. We hope to see you again soon.

8/10 - Boa

Thomas

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Walking distance to Carolina Theater.
Hospedou-se por 1 diária em set. de 2023
Resposta de Alexandra - Front Desk Supervisor em 20 de set. de 2023
Thank you for taking the time to review our hotel. We strive to make sure our guests enjoy their time here and are always looking for room to improve. We hope to see you again soon.

8/10 - Boa

Keri

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023
Resposta de Alexandra - Front Desk Supervisor em 4 de set. de 2023
Thank you for taking the time out of your day to give us a great review at the Durham Marriott City Center. We hope to see you again in the near future.

4/10 - Insatisfatória

Stacey

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Conforto do quarto
Open your wallet
Hated the glass bathroom door that slides somewhat into place. It did not provide good privacy. Seemed like everything was extra, breakfast, parking, coffee, water. Seems a bit ridiculous after paying a lot to stay there.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Alexandra - Front Desk Supervisor em 29 de ago. de 2023
We appreciate your response on our hotel. We are sorry we couldn't meet up to your expectations.

10/10 - Excelente

Michelle

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Front desk was very nice.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Alexandra - Front Desk Supervisor em 28 de ago. de 2023
Thank you for your amazing review on our hotel, especially our front desk. We are glad we were able to live up to your expectations and we hope to see you again soon!