4/10 - Insatisfatória
Chandni
Viagem com a família
9 de mai. de 2024
Pontos negativos: Limpeza e condições e instalações da propriedade
We've stayed at this property numerous times from 2021 - very recently in April-May 2024.
The hotel started off really well with all aspects: Hygiene, food options, property maintenance, room facilities. We were very impressed in 2021 and were certain that this would be our go to Hotel in Rajkot for all future visits.
Unfortunately our most recent experience wasn't pleasant. The room was dirty, when we checked in our first room: the window was blocked out with some cardboard, the bed was not clean there was hair everywhere. I asked to change the room and the request was accomodated but the rooms in general need to be maintained. The bedding also needs to be kept up to standards. The bathroom taps were flakey (they would work but would be difficult to shut and would need a lot of force otherwise they would just leak the whole day), there was a bit of an unpleasant smell in the bathroom too.
Overall the location of this hotel is perfect but if the property is not maintained then it'll not be somewhere we return. Pretty sad but this is the truth. Requires immediate attention.
Chandni
Hospedou-se por 2 diárias em abr. de 2024