Recepção

Avaliações de Stayhere Rabat - Hay Riad - Sophisticated Residence

4 out of 5
Stayhere Rabat - Hay Riad - Sophisticated Residence
Rue Dayet Belarbi, Rabat, Rabat-Salé-Kénitra

Avaliações

8,6

Excelente

Nota 10 - Excelente. 6 de 8 avaliações" "
Nota 8 - Boa. 0 de 8 avaliações" "
Nota 6 - Ok. 1 de 8 avaliações" "
Nota 4 - Insatisfatória. 0 de 8 avaliações" "
Nota 2 - Terrível. 1 de 8 avaliações" "

9,4/10

Limpeza

6,0/10

Comodidades

8,6/10

Condições e instalações da propriedade

Avaliações

10/10 - Excelente

Imane

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Très bien
Notre séjour s’est bien passé, l’appartement est confortable et la propreté au rdv. Le personnel est a l’écoute et agréable. Nous recommandons pour un séjour à rabat
Hospedou-se por 4 diárias em dez. de 2023
Resposta de youssef em 23 de jan. de 2024
Nous sommes ravis d'avoir eu l'occasion de vous accueillir et de faire de votre séjour une expérience mémorable. Vos commentaires et suggestions sont essentiels pour nous permettre de continuer à nous améliorer et à répondre à vos attentes, M.youssef de Stayhere.

10/10 - Excelente

Hamad

Viagem em grupo
Hospedou-se por 1 diária em dez.. de 2023
Resposta de youssef em 21 de dez. de 2023
We are delighted to have had the opportunity to welcome you and make your stay a memorable experience. Your comments and suggestions are essential to enable us to continue to improve and meet your expectations, M.youssef from Stayhere.

10/10 - Excelente

Dounia, Bellevue

Pontos positivos: Limpeza e condições e instalações da propriedade
Propre et très family friendly. Nous avons adoré !
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de youssef em 22 de dez. de 2023
Nous sommes ravis d'avoir eu l'occasion de vous accueillir et de faire de votre séjour une expérience mémorable. Vos commentaires et suggestions sont essentiels pour nous permettre de continuer à nous améliorer et à répondre à vos attentes, M.youssef de Stayhere.

10/10 - Excelente

Nora

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em ago. de 2023
Resposta de Hassan em 29 de ago. de 2023
Dear Nora,We were thrilled to receive your recent feedback and learn that you had a wonderful experience during your stay with us. Your glowing review and 5-star rating mean a lot to us, as we continuously strive to provide exceptional service and memorable moments to all our valued guests.Looking forward to hosting you again

2/10 - Terrível

Mohammed

Viagem com a família
Pontos negativos: Comodidades
This place might look great in the pictures, but the surrounding area is filled with construction and garbage and it is on the outskirts of Rabat, which means you will need to have your own transportation to be able to move around. There is no front desk, just a person by the door, and if anything goes wrong with the apartment, there is no one to fix it or take care of it. We had no air conditions during our recent stay, and the apartment was warm and stuffy, and the answer we received was that the technician works from 9 am to 9 pm only. We couldn't open the windows because of bugs. Worse, we lost power 5 times during one night, and there was nothing they could do about it because the technician was gone. The water was hot one minute and then turned icy cold afterwards. The apartment was fairly new, but it seems that it was not well maintained. You couldn't sit on the toilet without making a loud noise no matter how much you try to be quiet. The TV in the living room was large and there was a nice couch and two chairs, but the couch does not turn into a sleeping sofa as they tried to describe it. There is also one remote control for the living room TV and main bedroom TV, so you could only watch one tv at a time, which is ridiculous. All in all, this was a very disappointing experience, and being offered a free breakfast in the morning to make up for all the screwups was a slap in the face. Find somewhere else to stay in Rabat and stay away from this place.
Resposta de Stayhere Hay Riad em 1 de ago. de 2023
Dear Mohammed,Thank you for taking the time to share your feedback with us. We truly value our guests' opinions, and we apologize if your experience did not meet your expectations.However, upon reviewing your comments, we would like to clarify a few points. First and foremost, our team is dedicated to providing exceptional service, and we do not engage in any discriminatory practices. We treat all our guests with respect and strive to create an inclusive and welcoming environment for everyone.Regarding the cleanliness of the property, our housekeeping staff takes great pride in maintaining a high standard of cleanliness throughout the entire premises. We conduct regular inspections to ensure the rooms are spotless and comfortable for our guests. However, we will certainly look into the specific issues you mentioned and address them accordingly to prevent any recurrence.Regarding the amenities, we always aim to be transparent about what is included in our offerings. Our website and listings clearly state the amenities available at our property. If there was any confusion or misunderstanding, we sincerely apologize and will work on providing even clearer information for our guests in the future.Lastly, we have investigated the incident you mentioned involving noise disturbance. We sincerely apologize for any inconvenience caused. Our team is taking necessary measures to enforce quiet hours and ensure all guests have a peaceful stay. We appreciate your constructive feedback and will use it as an opportunity for improvement. We strive to provide the best possible experience for all our guests, and your comments will help us in achieving that goal.Once again, we apologize for any inconvenience you experienced during your stay. We would like to extend a sincere invitation to give us another chance to exceed your expectations on your next visit.If you have any further concerns or questions, please feel free to reach out to us directly. We are committed to addressing any issues promptly and professionally.Thank you for choosing our property, and we hope to have the opportunity to welcome you back soon.

10/10 - Excelente

Abdalla

Viagem em grupo
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 7 diárias em jun. de 2023
Resposta de Stayhere Hay Riad em 1 de ago. de 2023
Dear Guest Abdalla, Thank you so much for your fantastic rating! We're delighted to hear that you had a wonderful experience during your stay with us. It was a pleasure hosting you, and we truly appreciate your positive feedback. Should you plan to visit again, we'll be thrilled to welcome you back!

10/10 - Excelente

Venkat

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Property is brand new and well kept. Except construction defects in the property, Stayhere team is awesome in service. We will definitely stay again with Stayhere next time.
Hospedou-se por 3 diárias em mai. de 2023
Resposta de Stayhere Hay Riad em 30 de mai. de 2023
Thank you for your feedback. We appreciate your kind words about our brand-new and well-maintained property. We apologize for any construction defects you may have encountered during your stay.We are pleased to hear that our Stayhere team provided you with excellent service. We value your loyalty and look forward to hosting you again in the future.