Kia Ora Megan, thank you for your visit and top rating. I'm thrilled you enjoyed the comfort of your rooms. For feature stays please consider booking into one of our Premium rooms which feature TVs, or perhaps get one of the projectors form Reception for a great night in. I hope we can welcome you back in the near future.

Kia ora Cheryl, thank you for your great review and top scores. I'm thrilled you enjoyed all aspects of your stay - form our sustainable practices to the comfort of the rooms, and of course our wonderful restaurant. Looking forward to welcoming you back for more. Kind regards, Marina

Kia ora Stefan, thank you for your visit and top scores. I'm thrilled you enjoyed your stay - our 1980's building certain provide us with character and we hope to have enhanced the best aspects of it. We look forward to welcoming you back in the near future. Kind regards, Marina

Hi Lorna, thank you for your visit and top scores. I hope to welcome you back sometime soon.Kind regards,Marina

Dear Annette, thank you for your recent stay and review. I'm glad you enjoyed the room aesthetics despite finding the room too dark. For future stays please note we offer reading lights from reception. We have a handful of accessible Premium Lakeview rooms and can assist selecting the best room type for your next visit. Kind regards, Marina

Dera Kerri, I'm delighted to read you enjoyed all aspects of your stay, from our wonderful restaurant offering to the comfort of the rooms and the hotel special spot. I hope to welcome you back sometime in the near future. Kind regards, Marina

HI Christine, thank you for your visit and detailed review. We have over 10 different room types and although the overall decor is dark the rooms with mountain or lake get more natural light, and some do have TVs. We are investigating the issue with shower mixer in some rooms and hope to have a solution soon. Thank you and I look forward to welcoming you back and introduce you to alternate room type. Kind regards, Marina

Hi Artur, thank you for your stay and tops scores. I'm thrilled you enjoyed the comfort of the queen bunk beds. Hope to welcome you back sometime soon. Kind regards, Marina

Hi Paulina, thank you for your recent stay and review. Due to peak season in Queenstown during your stay, our popular restaurant and facilities do get booked out in advance, we send a pre-arrival message to all guests a week prior to stay to encourage advanced bookings. I hope you can return to have a full Sherwood experience. Please contact me directly should I be able to assist. Kind regards, Marina

Hi Lilian, thank you for your visit and top scores on this review. I'm thrilled you enjoyed our sustainability initiatives and practices. Kind regards, Marina

Dear Beth, I'm thrilled you enjoyed our special location and made the most of your stay in Queenstown, enjoying the stunning views and walk along the lake. We would love to welcome you back on your next visit. Kind regards, Marina

HI Grace, thank you for your visit. In line with our sustainability commitments, the rooms feature carpet display carpet tiles are made of recycled fishnets and its mesh look may come across as older but I'll investigate the carpet in the room you stayed.Kind regards,Marina

Hi Tony,I'm terribly sorry the neighbouring guests were so disturbing. We have a 24/7 mobile number for guests to contact our Reception team but our Facebook page is not monitored 24/7. We are looking for solutions to improve accessibility to contact our team during your stay, thank you for your feedback. Kind regards, Marina

Hi Taeyeon, thank you for your review and I'm terribly sorry to Hera you have not enjoyed your stay with us.I'm terribly sorry you were affected by the issue we had with our boiler that day and that you did not feel looked after despite our efforts - I agree no hot water was very impactful. Should I be able to rectify in any way, please contact me directly. Kind regards, Marina

hI Nadine, thank you for your recent visit and review . I'm delighted you enjoyed our the serenity of our place for a and the amazing restaurant offering curated by our restaurant team. We hope to welcome you back sometime soon. Kind regards,

Hi Janet, I'm thrilled you have enjoyed the amazing restaurant offering and hope we have the pleasure of welcoming you back in the near future. Kind regards,

Hi Osvaldo, I'm glad you had a relaxing stay with us, enjoying the room and the ambience of our special place. We hope to welcome you back on your next visit. Kind regards, Marina

Dear Steven, thank you for your visit and review. I'm thrilled you enjoyed the aspects that me us special. Our food & beverage offering is unique, crafted and personal; reflected on awards such as Two Hats by Cuisine. We hope to have the pleasure of welcoming you back in the near future. Kind regards,

HI Leigh, I'm thrilled to read you and your family had such a wonderful stay, from the comfort of the rooms to the facilities and our great staff.Let us know what you have in mind for the breakfast suggestion and I'll hoarily share with our restaurant team.Looking forward to welcoming you back again. Kind regards, Marina

HI Edmund, thank you for your visit and reviewed. I'm thrilled you enjoyed and hope to welcome you back sometime soon. Kind regards, Marina

Hi Jeffrey, I'm glad you enjoyed the aspects that make a stay at Sherwood so special. We look forward to welcoming you back sometime soon. Kind regards, Marina

Dear Boris, thank you the tops scores. I'm thrilled you enjoyed all aspects of your stay and relaxed enjoying the lake & Mountie views. I look forward to welcoming you back. Kind regards, Marina

Dear Fatemeh, thank you for your review and I'm glad you enjoyed your stay. I'm excited to share that we are about to launch a body lotion matching the line of natural amenities we got developed for us. It should be in rooms for your next stay - if not quite there yet please let me know you are coming and I'll ensure you can be the first guest to try. Kind regards, Marina

Hi Jason, thank you for your visit and feedback. I'm disappointed to read of the variety of issues experienced during your stay. Should you be willing to give us a second chance and stay in one of the other 10 different room types please contact me directly and I'll be thrilled to have you back for a stay on us. Kind regards, Marina

Thank you for your review Tristan. I look forward to welcoming you back. Kind regards, Marina

Kia Ora Liuna, thank you for your recent visit and top rating. I hope we have the pleasure of welcoming you back sometime soon. Kind regards

Kia Ora Wei Syuan, thank you for your visit and review. I'm thrilled you enjoyed our settings. Hoping we have the pleasure of welcoming you back sometime soon. Kind regards