Good Morning Nivaldo, Thank you for taking the time to leave your feedback. We take all feedback seriously as this helps us to continually improve our service and guest experience. It is great to see you enjoyed your stay overall, we do have a refurbishment planned for the future but as I'm sure you are aware these things do take time. I will be sure to pass your comments onto our breakfast team., and I do hope we can welcome you again in the future. Kind Regards, Kevin Kluts General Manager

Kia Ora Rodney,We appreciate your constructive feedback.Between this and next year, we will be working on refurbishing the restaurant and lodge building.It is correct that the swimming pool is half-covered and not heated, I will check on our gym equipment comment as we did upgrade them 2 months ago. We will share your nice comments with our team!Kind regards,

Kia Ora Gregory,Thank you for your comments, we are glad to know you enjoyed our food and room facilities.

Kia Ora Susan,How good to read you had a great time with us.We look forward to welcoming you again soon.

Kia Ora Melanie,Thank you for your valuable feedback. We are very sorry to hear that you did not have a great experience at our hotel. Checking your booking I could not find any issue reported from your side during the stay, it would be great if we could have done something for you to have a remarkable memory.Kind regards,

Thank you Jenny for your great review!

Kia Ora David,We are glad to read you had a great experience with us!We look forward to having you again soon.

Thank you Chris for your great review.

Kia Ora Leonidas,Thank you for your great review!We will share your comments with our team.We look forward to having you soon again.

Kia Ora Neil,Thank you for your review.It is right that we charge for overnight parking, understanding you found an alternative option for free.We look forward to having you again soon.

Kia Ora Susan,Thank you for your review!We will share your nice comments with our team.Warm regards,

Thank you Jill for your great review!

Kia Ora Chris,Thank you for your great feedback, we will share your nice comments with our team.

Kia Ora Michael,Thank you so much for your generous review – you are now part of The Heritage Queenstown story.We hope to see you again soon!Ngā mihi nui,

Kia Ora Graham,Thank you for your time bringing your feedback.We are working on renovating our bathrooms, hopefully, next time you stay with us you will be able to see them!We will share your nice comments with our Housekeeping team!Nga Mihi,

Kia Ora Gregory,Thank you for your nice review!We are glad you had a great experience at our restaurant and interacting with our team.Nga Mihi,

Kia Ora Kay,Thank you so much for this review!We really appreciate you being a guest. Your feedback helps us improve our service for everyone. We look forward to seeing you shortly!Ngā mihi nui,

Kia Ora Angela,Thank you so much for this review!We really appreciate you being a customer. Your feedback helps us improve our service for everyone. We look forward to seeing you soon!Ngā mihi nui,

Hi Lisa,Thank you for your review!

Hi Jeshmeen, Thank you for your feedback!

Thank you for your great feedback Maricar, You are Awesome!

Kia Ora Allen,Thank you for your great review!

Thank you Hiroshi for your review.

Kia Ora Gregory,Thank you for your great feedback!We look forward to having you back soon.

Kia Ora Wayne,Thank you for providing feedback! We are glad you enjoyed the hotel facilities and we hope to have you back soon.Warm regards,

Kia Ora Robert,Thank you for your great review!