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Avaliações de Impressive Punta Cana - All inclusive

4 out of 5
Impressive Punta Cana - All inclusive
Av. Alemania A-B 108, Bavaro, Punta Cana, La Altagracia

Avaliações

7,6

Boa

Nota 10 - Excelente. 102 de 229 avaliações" "
Nota 8 - Boa. 52 de 229 avaliações" "
Nota 6 - Ok. 27 de 229 avaliações" "
Nota 4 - Insatisfatória. 22 de 229 avaliações" "
Nota 2 - Terrível. 26 de 229 avaliações" "

8,0/10

Limpeza

8,0/10

Serviço e funcionários

7,6/10

Comodidades

7,8/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Matheus

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bom custo x beneficio. Recomendo.
Hotel com boa estrutura. Quartos amplos e com sacada. Pé na areia. Piscinas. Recomendo.
Uma das piscinas
Lago central
Hospedou-se por 3 diárias em nov.. de 2023

8/10 - Boa

Patrícia

Viagem a dois
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Dos entretenimentos e simpatia das pessoas .
Hospedou-se por 5 diárias em nov.. de 2023
Resposta de Impressive Resorts & Spas em 29 de nov. de 2023
Prezado cliente, Antes de mais nada, obrigado por escolher Impressive Punta Cana e compartilhar conosco sua revisão de sua estadia. Estamos ansiosos para recebê-lo de volta e oferecer-lhe o melhor dos cuidados.Com os melhores cumprimentos,

10/10 - Excelente

MAX

Hospedou-se por 3 diárias em set. de 2023
Resposta de Impressive Resorts & Spas em 9 de out. de 2023
Prezado cliente, Antes de mais nada, obrigado por escolher Impressive Punta Cana e compartilhar conosco sua revisão de sua estadia. Estamos ansiosos para recebê-lo de volta e oferecer-lhe o melhor dos cuidados.Com os melhores cumprimentos,

10/10 - Excelente

Bruno

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Voltaria mil vezes!
Incrivel! Hotel superou as expectativas. Atendimento, conforto, lazer, comidas e bebidas, tudo muito bom. Excelente custo beneficio. Fizemos upgrade pro premium quando chegamos la e valeu a pena. Bares e piscinas exclusivos.
Hospedou-se por 5 diárias em abr. de 2023
Resposta de Impressive Resorts & Spas em 13 de abr. de 2023
Prezado Convidado, Antes de mais nada, obrigado por escolher Impressive Punta Cana e compartilhar sua experiência conosco. Estamos felizes em saber que sua estadia no resort foi positiva e que você pôde desfrutar das instalações e do serviço amigável de nossa equipe. Estamos ansiosos para recebê-lo de volta e oferecer-lhe o melhor dos cuidados.Com os melhores cumprimentos,

10/10 - Excelente

Luis F

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 6 diárias em nov.. de 2022
Resposta de Impressive Resorts & Spas em 5 de dez. de 2022
Estimado cliente, En primer lugar, gracias por elegir Impressive Punta Cana y compartir la valoración de su estancia con nosotros. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,Impressive Resorts & Spas

10/10 - Excelente

Paula

Hospedou-se por 3 diárias em nov.. de 2022
Resposta de Impressive Resorts & Spas em 5 de dez. de 2022
Estimada cliente, En primer lugar, gracias por elegir Impressive Punta Cana y compartir la valoración de su estancia con nosotros. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,Impressive Resorts & Spas

8/10 - Boa

Leandro

Pontos positivos: Serviço e funcionários
Hotel
Hospedou-se por 3 diárias em nov.. de 2022
Resposta de Impressive Resorts & Spas em 18 de nov. de 2022
Estimado cliente, En primer lugar, gracias por elegir Impressive Punta Cana y compartir la valoración de su estancia.Las valoraciones de nuestros clientes son muy importantes para nosotros. Esto nos permite evaluar oportunidades de mejora y tomar las medidas necesarias para brindar cada día un mejor servicio. Esperamos tenerle de vuelta muy pronto y poder ofrecerle la mejor experiencia. Saludos,

10/10 - Excelente

Clara

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent costumer service.
Hospedou-se por 3 diárias em abr. de 2024

6/10 - Ok

yanko

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hotel is clean, rooms seem new, really nice. Beach front and ocean are beautiful, but as soon as you walk your way off the beach from there are public beaches, which if great everyone to have access but unfortunately that are not maintained by anyone thus lost of garbage gets accumulated making unsafe to walk barefoot and not pleasant to see. Hotel doesn’t have a beach front algae cleaning service like the hotels nearby so it can take fue days before cleaned up. During our stay (March 2024) a group of tourists/ guest dedicated about 2 hr each morning to clean and pick up algae while staff were pretending to work. The restaurant service was awful, this at both the buffet and a la carte restaurants, I even had to report a cook’s bad attitude to a supervisor. It takes for ever to get drinks, so much the we stood up to get them as the bar on each meal. Food was just basic, if you are the ripe to eat Kaft dinners at home you will be ok other than that not good, burgers, hotdogs, pasta and pizza plus few other things. Restaurants don’t serve coffee (except for breakfast) if you want a coffee after lunch or dinner at lobby they have a great coffee shop. As well I had to report a horrible cook’s attitude to a supervisor on how he treated guests, could be an isolated case, but the service was awful every day. So for these reasons I would not recommend this hotel, better places like Riu, Bahia and Iberostar among other are better option if you want to enjoy your stay.
Hospedou-se por 10 diárias em mar. de 2024
Resposta de Customer Service em 23 de abr. de 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and offer you the best attention. Regards,Impressive Resorts & Spas

6/10 - Ok

Barbara isabel

Viagem em grupo
Pontos negativos: Serviço e funcionários
If you go here, ask for Gabby in the lobby he was the best part of this place. He helped us book our excursions and was so kind. He speaks 5 languages which is such a big plus! The hotel itself was clean. The everyday buffet was ok the food was bland but decent selection. The biggest issue was how hot our room was. The ac unit said 15 Celsius which is 59 degrees, and the room was definitely like 85. We called for someone to come and try to fix it. They came and as they’re “fixing it” they said in Spanish they don’t know what they need to do and one of them said just do something so we can leave. They didn’t think I spoke Spanish. They promised before they left the room would feel like “Alaska” and to wait 20 min for it to kick in. We waited 1 hour and I called again for them to atleast bring us a fan. They said they would send someone else again, and never did. We spent the night asleep on the top sheet and barely clothed. The next morning I called again, and they kept pushing to have someone come again, I told them someone already did and nothing changed. I asked for a fan again and they said they can’t give one. They said they would send someone so I said ok. They once again did not come. We spent the next 6 days sleeping in the heat. I heard multiple other guest complain about this and nothing was done about it. So the key was cold showers every time we came back to the room and no clothes. Overall prob won’t stay here again and will try another place.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 23 de abr. de 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We are sorry for the inconvenience caused and hope to have you back soon to offer you a better experience. Regards,Impressive Resorts & Spas

10/10 - Excelente

abraham

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I like the service excellent
Hospedou-se por 8 diárias em abr. de 2024
Resposta de Customer Service em 23 de abr. de 2024
Estimado cliente, En primer lugar, gracias por elegir Impressive Punta Cana y compartir su experiencia con nosotros. Nos complace saber que su estancia en el resort ha sido positiva y que haya podido disfrutar de las instalaciones y del amable servicio de nuestro equipo. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,Impressive Resorts & Spa

8/10 - Boa

Scott

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We liked the property, set up and accommodations. Staff was very friendly and helpful for the most part. We thought the food was sub par versus some other all inclusives weve been to. The restaurants were also all booked when we arrived so it took some arm wrestling with concierge to get dinner reservations.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 17 de abr. de 2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are very happy that you enjoyed your stay with us. We will take your comments into account to take the necessary measures to provide a better service every day. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

10/10 - Excelente

Hilda

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Liked, entertainment food recreational facilities tours service and friendly
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 17 de abr. de 2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spa

10/10 - Excelente

Jenniffer

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 17 de abr. de 2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spa

10/10 - Excelente

Crismel

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nos encantó el hotel a mi pareja y a mi , pero cabe destacar a los empleados , son muy amables , la comida también nos encantó tanto la del buffet como la de los restaurantes. La habitación nos las limpiaban todos los días , y el hotel es muy limpio en general , lo show de por la noche son asombrosos y la discoteca está bien . Nos gustó tanto que volveremos pronto .
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 17 de abr. de 2024
Estimado cliente, En primer lugar, gracias por elegir Impressive Premium Punta Cana y compartir su experiencia con nosotros. Nos complace saber que su estancia en el resort ha sido positiva y que haya podido disfrutar de las instalaciones y del amable servicio de nuestro equipo. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,Impressive Resorts & Spas

10/10 - Excelente

Navakanth

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Overall experience with the property was good. I would come back to it
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Natalia em 9 de abr. de 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

2/10 - Terrível

Michelle

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
LA PEOR EXPERIENCIA DE VIAJE QUE EH TENIDO.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Natalia em 4 de abr. de 2024
Estimado cliente, En Impressive Punta Cana estamos comprometidos con todos nuestros clientes y contamos con un personal siempre dispuesto a ofrecerles un servicio de calidad, para hacer de su estancia una experiencia agradable. Agradecemos sus comentarios y esperamos tenerle de vuelta muy pronto para ofrecerle la mejor de las atenciones. Saludos,Impressive Resorts & Spas

4/10 - Insatisfatória

trey

Viagem com a família
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
was not told much information when at the resort, had to figure everything out ourselves, took two hours to get room once arrived
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Natalia em 1 de abr. de 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We are sorry for the inconvenience caused and hope to have you back soon to offer you a better experience. Regards,Impressive Resorts & Spas

10/10 - Excelente

Cezar

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Amazing hotel to travel to
Resposta de Natalia em 5 de abr. de 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

10/10 - Excelente

johanna

Viagem com a família
Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
The beach is amazing
Hospedou-se por 10 diárias em mar. de 2024
Resposta de Natalia em 1 de abr. de 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

10/10 - Excelente

Marica, Chicago

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
10/10!!!! My 6th time in Punta Cana, and I loved this resort. Has everything you need. Staff were great, many fun activities during the day, food is amazing, clean, beach is great too. I do not have a single bad thing to say about this resort. Thank you!
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Natalia em 1 de abr. de 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

6/10 - Ok

Allison Sara

Viagem em grupo
property, staff, rooms were average, and good for the price of this vacation, but we were very unimpressed by the restaurant foods, plus to get a reservation at any of the included restaurants was extremely difficult, you needed to bribe restaurant staff with $ for a table at the included restaurants
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Natalia em 1 de abr. de 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and offer you the best attention. Regards,Impressive Resorts & Spas

8/10 - Boa

Adan, Rockford

Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Natalia em 27 de mar. de 2024
Dear Guest,First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

8/10 - Boa

Miriam

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice hotel, beautiful beach, staff helpful and friendly.
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Natalia em 26 de mar. de 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

2/10 - Terrível

Kelly

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything about this resort was disappointing. Room was very uncomfortable..bed and pillows. No activities at this resort.. they listedca casino on site and golf course..and lets not forget the disco.. all false advertising. Food was disgusting. My best friend had food poisoning from raw chicken served at the buffet restaurants required reservations and no one helps to make the reservations through ones phone . All but one bar closes at five p.m . Except for lobby bar with only a few tablrs to sit down. Apparently the lobby lounge was the disco...what a joke. We save all year to go on our birthday vacations.. we have been to many resorts in the tropics.. do yourself a favor..dont waste your money on this charade of a resort. One last thing. This resort was listed as a non smoking facility . Ash trays provided all over the resort. Remember not except ice in your room..its like pulling teeth to get a little ice. All and all this place sucks and i cannot report anything good about impressive punta cana all inclusive resorts
Resposta de Natalia em 1 de abr. de 2024
Dear customer,Thank you for sharing your review. At Impressive Resorts our priority is the satisfaction and well-being of our guests.We have rigorous internal protocols and procedures in place to ensure the maximum enjoyment of our guests, the scope of which also includes maintaining the highest standards of quality and food safety, which are recurrently certified by an independent external audit. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. Best regards,Impressive Resorts & Spas

4/10 - Insatisfatória

Roe

Hospedou-se por 4 diárias em mar. de 2024
Resposta de Customer Service em 17 de abr. de 2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and be able to offer you a better experience. Regards,Impressive Resorts & Spas

8/10 - Boa

Weronika, Alexandria

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff is absolutely amazing! Very clean. Food is a bit repetitive and there could be more activities planned like water volleyball etc.
Hospedou-se por 8 diárias em fev. de 2024
Resposta de Natalia em 19 de mar. de 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We will take your comments into account in order to take the necessary measures to provide a better service every day. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

6/10 - Ok

Greg

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Upon arrival we tried to book restaurant reservations for the week. We were able to only get one reservation the entire week. Defeated the purpose of all inclusive. Was extremely dissatisfied as we had to leave resort for dinners unless we wanted the same buffet every night
Hospedou-se por 7 diárias em fev. de 2024
Resposta de Natalia em 19 de mar. de 2024
Dear guest,At Impressive Punta Cana we are committed to our customers and the constant improvement of the services we offer, in order to provide a better experience every day during your stay. That is why we will take into account your comments to take the necessary measures to provide better service every day. Thank you for sharing your feedback.Regards,Impressive Resorts & Spas

10/10 - Excelente

Cristian

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I love it
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Natalia em 19 de mar. de 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

10/10 - Excelente

Ruth M

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was pleasant and good,my only thing is they should update the buffet area and activities.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Natalia em 19 de mar. de 2024
Dear Guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy our services and facilities. We will take into account your comments and take the necessary measures to provide a better service every day. We look forward to welcoming you again and providing you with the best of care.Regards,Impressive Resorts & Spas

10/10 - Excelente

Aaron

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was good, just the people in the blue shirts the ones that say that a free breakfast and to give you some info they attack you so much call at 8 in the morning like 4 times if you dont answer they come knocking on your door even if you have the do not disturb sign on the door, so annoying, they are standing there by the entrance of the buffet so if you go to eat before you go in they stop you and try to convince you, when you come out of the buffet they stop you again, you try to go to the coffee shop to get a coffee by the lobby they stop you and sit you down, they dont take NO for an answer. Thats the only thing my wife and i didn't like we felt like we had to be watching our backs and hidding from these people!!!!!
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Natalia em 19 de mar. de 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and offer you the best attention. Regards,Impressive Resorts & Spas

10/10 - Excelente

Gabriella

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Friendly staff, very clean, great drinks, variety of food, beautiful beach and pools.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Natalia em 19 de mar. de 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

10/10 - Excelente

Angel Tomas

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything excellent 👌
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Natalia em 19 de mar. de 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

10/10 - Excelente

George

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice layout with mature trees throughout providing natural shade. Pool is ok but the beach is amazing.
Hospedou-se por 7 diárias em fev. de 2024
Resposta de Natalia em 19 de mar. de 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas

10/10 - Excelente

Anne

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
tout était très bien, nous y retournerons
Hospedou-se por 7 diárias em fev. de 2024
Resposta de Natalia em 19 de mar. de 2024
Cher client, Tout d'abord, merci d'avoir choisi Impressive Punta Cana et d'avoir partagé avec nous votre commentaire sur votre séjour. Nous sommes impatients de vous accueillir à nouveau et de vous fournir les meilleurs soins.Meilleures salutations,Impressive Resorts & Spas

8/10 - Boa

Shanay

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Natalia em 19 de mar. de 2024
Estimado cliente,En primer lugar, gracias por elegir Impressive Punta Cana y compartir la valoración de su estancia con nosotros.Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,Impressive Resorts & Spas

10/10 - Excelente

Jennifer

Viagem em grupo, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent beachfront. No seaweed, beautiful sand. Lovely staff that are friendly. Clean. Food was good. Pools were nice. Easy to navigate the property. It’s not a fancy place, however an absolute bargain. For the price point you can’t beat it.
Hospedou-se por 6 diárias em fev. de 2024
Resposta de Impressive Resorts & Spas em 19 de fev. de 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,

10/10 - Excelente

jose

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
fui con mi familia un grupo de 10 personas y trato fue mas de lo que esepraba,la comida,actividades,servicio,musica y el personal super amable.mi famila y yo quedamos super encantado que ya estamos pensando en regresar. Lo unico que puedo desir que el Casino estaba cerrado y fue una de las cosas que mi mama queria usar pero a menos de 5 minutos a las a fuerra hay varios.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Impressive Resorts & Spas em 9 de fev. de 2024
Estimado cliente, En primer lugar, gracias por elegir Impressive Punta Cana y compartir su experiencia con nosotros. Nos complace saber que su estancia en el resort ha sido positiva y que haya podido disfrutar de las instalaciones y del amable servicio de nuestro equipo. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,

8/10 - Boa

TOKIESHA

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
I enjoyed that their was entertainment every night.
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Impressive Resorts & Spas em 9 de fev. de 2024
Estimado cliente,En primer lugar, gracias por elegir Impressive Punta Cana y compartir la valoración de su estancia con nosotros.Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,

10/10 - Excelente

Migdaliz Chantel Rodriguez

Hospedou-se por 3 diárias em jan. de 2024
Resposta de Natalia em 20 de mar. de 2024
Cher client, Tout d'abord, merci d'avoir choisi Impressive Punta Cana et d'avoir partagé votre expérience avec nous. Nous sommes heureux de savoir que votre séjour au resort a été positif et que vous avez pu profiter des installations et du service amical de notre équipe. Nous sommes impatients de vous accueillir à nouveau et de vous fournir les meilleurs soins.Meilleures salutations,Impressive Resorts & Spas

10/10 - Excelente

Barbara

Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
room need to be up date and the tv was no good
Hospedou-se por 6 diárias em jan. de 2024
Resposta de Impressive Resorts & Spas em 9 de fev. de 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and offer you the best attention. Regards,

2/10 - Terrível

Helena

Viagem a dois
Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Serviço e funcionários e comodidades
Staff was very rude, couldn’t book any reservations at inclusive restaurants entire time there because they save reservations for premium members. Golf carts constantly running around almost running people over. Got harassed every time left room either by people trying to sell membership or by vendors non stop. Very loud every night music goes on til 2-3am nonstop. Beach is very small and over crowded and they treat guests differently depending if your a member there will not go back!!
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Impressive Resorts & Spas em 9 de fev. de 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and offer you the best attention. Regards,

6/10 - Ok

Mirna D

Viagem a dois, Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
La propiedad está muy buena, pero las sábanas y las toallas no estaban blancas, en el baño solo habían dos toallas y no estaba la de la ducha. El aire acondicionado y el mini bar no enfriaban. Los restaurantes a la carta para mi estadía de tres noches no pude reservar porque siempre estaban sin disponibilidad así que para los que van 3 días solo tenemos uno para todo.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Impressive Resorts & Spas em 9 de fev. de 2024
Estimada cliente, En primer lugar, gracias por elegir Impressive Punta Cana y por haberse tomado el tiempo de compartir su experiencia con nosotros. Las opiniones de nuestros clientes son muy importantes ya que nos permiten detectar oportunidades de mejora. Es por ello, que tendremos muy en cuenta sus comentarios para tomar las medidas necesarias y poder brindar cada día un mejor servicio. Esperamos tenerle de vuelta muy pronto y ofrecerle la mejor de las atenciones. Saludos,

4/10 - Insatisfatória

Diane

Viagem com a família
Pontos negativos: Limpeza e comodidades
Less than impressive! Check in was awful.. took well over an hour just to find us a room , they tried to up sell us into premium , I asked how much , after 45 min of going out back they said they actully didn’t have any … they told us nothing about the resort just kept going out back to the man behind the curtain . We tried to book reservations for the restaurants right away but they were completely booked. The front desk made us a reservation for the Italian restaurant for 7pm- it was less than 1/2 full the entire time. Entertainment staff and entertainment was good . All buffet restaurants were outside so tons of bugs flying in the food which was disgusting. If you don’t have premium you are screwed. Beach was good, lots of seaweed . Cheap vacation but i would go to cancun instead
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Impressive Resorts & Spas em 9 de fev. de 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We are sorry for the inconvenience caused and hope to have you back soon to offer you a better experience. Regards,

2/10 - Terrível

Maryeileen, drexel hill

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Comodidades
While we did enjoy our trip there were a lot of negatives about the property. When we arrived we were told to book our reservations for the restaurants on the app. There were NO reservations available for breakfast, lunch, or dinner even though we paid extra to stay on the premium side of the resort. We ended up eating at the buffet for every meal and the food was just ok. It was very crowded in the resort and there were long lines for every bar.
Hospedou-se por 6 diárias em dez. de 2023
Resposta de Impressive Resorts & Spas em 9 de fev. de 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and offer you the best attention. Regards,

10/10 - Excelente

Susan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
property was huge ! Just right for us. We enjoyed the pools and the beach.
Hospedou-se por 7 diárias em dez. de 2023
Resposta de Impressive Resorts & Spas em 9 de fev. de 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,

10/10 - Excelente

Romario

Hospedou-se por 6 diárias em dez. de 2023
Resposta de Impressive Resorts & Spas em 9 de fev. de 2024
Estimado cliente,En primer lugar, gracias por elegir Impressive Punta Cana y compartir la valoración de su estancia con nosotros.Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,

8/10 - Boa

Kadesha

Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Impressive Resorts & Spas em 9 de fev. de 2024
Estimado cliente,En primer lugar, gracias por elegir Impressive Punta Cana y compartir la valoración de su estancia con nosotros.Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,

8/10 - Boa

Cesar

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
In general it was a good experience. Unfortunately we had some issues with a.c.in the room, and we had to move, Restaurants offer very limited time and hard to make reservations. Hydration room not working properly. No ac in game room and gym. Good entertainment, good food, beautiful facilities.
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Impressive Resorts & Spas em 29 de nov. de 2023
Dear Guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy our services and facilities. We will take into account your comments and take the necessary measures to provide a better service every day. We look forward to welcoming you again and providing you with the best of care.Regards,

4/10 - Insatisfatória

Andrew

Pontos positivos: Comodidades
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
AC system kept failing despite 3 technical visits. Had to sleep 2 nights outside by the pool as room far too hot. The upgrade at checkin was definitely a mistake.
Hospedou-se por 7 diárias em nov.. de 2023
Resposta de Impressive Resorts & Spas em 29 de nov. de 2023
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We are sorry for the inconvenience caused and hope to have you back soon to offer you a better experience. Regards,