8/10 - Boa
Nathanel Simon, Montreal
Viagem em grupo
21 de out. de 2025
Pontos positivos: Serviço e funcionários e comodidades
Initial room selection was very inappropriate as there was a tremendous amount of construction being done close by due to renovations and a complex being built. Some things were also so-so in the room. Flagged the room issues with staff and got and 'upgrade': room had not been deep cleaned and visible traces of the previous stay were still visible. Turns out the last room i was given was in fact the best one and the most fitting of the reservation description I had booked several mo ths ago: It was u fortunated that i had to place several complaints to finally get what i was expectig to be set and done from the get go.
Room service was ok but also sometimes forgetful on the night shift when requesting certain things.
Pool area was ok. Got crowded very quick. Was at the beach most of the time due to this or went to the adult only side at the Hacienda complex when quiet and pool were needed.
Bar selections are diverse, staff is very accommodating of requests for drinks.
Dining experience (selected: La Catrina) was unfortunately very slow and not as authenticly mexican as initially described. Going to the old market area has proven better for views and better a la carte dining options.
Food wise, buffets and all sides of the complex were very good.
Regardless of the hiccups, i would book at the Krystal Grand Puerto Vallarta again.
Nathanel Simon
Hospedou-se por 6 diárias em out. de 2025
