Piscina externa, barracas, guarda-sóis

Avaliações de Fiesta Americana Puerto Vallarta All Inclusive & Spa

4 out of 5
Fiesta Americana Puerto Vallarta All Inclusive & Spa
Av. Francisco Medina Ascencio km 2.5, Puerto Vallarta, JAL

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 553 de 1189 avaliações" "
Nota 8 - Boa. 288 de 1189 avaliações" "
Nota 6 - Ok. 184 de 1189 avaliações" "
Nota 4 - Insatisfatória. 85 de 1189 avaliações" "
Nota 2 - Terrível. 79 de 1189 avaliações" "

8,8/10

Limpeza

8,6/10

Serviço e funcionários

8,0/10

Comodidades

8,0/10

Condições e instalações da propriedade

8,4/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Javier

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Have been to this resort before. This time around service was bad. On multiple occasion when dining we asked multiple waiters for a high chair. After 10 minutes i had to go find my own chair. Wrong orders were brought. Other people in our party never received their food. Asked multiple waiters for steak knives for our steaks, none were ever brought. This kind of service was experienced multiple days of our stay. Such a disappointment.
Hospedou-se por 11 diárias em mai. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 21 de mai. de 2024
First of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.

10/10 - Excelente

Karina

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was the second time my boyfriend and I stay at Fiesta Americana. We stayed here last year at around the same time and had a great time. Location of the resort itself is very convenient and central. About a 10 minute drive to the airport and Malecon/downtown area. The service and food is top tier. Definitely worth booking the all-inclusive. All the restaurants are great! Staff is super friendly and will accommodate any request. Yovanni the F&B manager, was very helpful. Jaime, Jose, Angel and Hugo at the Cevicheria were very attentive and did an awesome job when we went almost every day there for lunch during our week long stay. Antonio, working the pool service was also great. For Dinner at the Italian restaurant, Rosato, we were sat in Jonathan's section twice and were very impressed both times. Serivce everywhere was above and beyond!
Hospedou-se por 7 diárias em mai. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 21 de mai. de 2024
First of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.

10/10 - Excelente

Aneesa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent food, relaxed vibe, family friendly, friendly staff.
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 21 de mai. de 2024
First of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.

8/10 - Boa

Luis

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Buen hotel, excelente comida, bebidas del todo incluido promedio como la mayoría, excelente para un par de noches de relax
Hospedou-se por 3 diárias em mai. de 2024

8/10 - Boa

Kathy Ann Joanne

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We went as a couple but could so easily see this as a great place for our grandson.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 21 de mai. de 2024
First of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.

8/10 - Boa

naomi b

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved it especially the morning buffet.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 21 de mai. de 2024
First of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.

8/10 - Boa

MICHEL

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Only thing I did not like was you cannot use the amenities of the hotel until noon and you absolutely cannot check in to your room till 3p, even if your room is available!
Hospedou-se por 3 diárias em mai. de 2024

8/10 - Boa

Andrea

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 21 de mai. de 2024
Sus comentarios son muy importantes para nosotros porque los usamos para mejorar cada día y nos gustaría agradecerle el tiempo para responder esta encuesta.Esperamos tener la oportunidad de volver a ser su anfitrión en un futuro próximo para poder seguir atendiéndole como se merece.Me reitero a sus órdenes

10/10 - Excelente

Diana

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
La atención fue buena, pero te dan una plática para ofrecerte una aplicación y se molestan si declinas invertir en dicha app.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 21 de mai. de 2024
Sus comentarios son muy importantes para nosotros porque los usamos para mejorar cada día y nos gustaría agradecerle el tiempo para responder esta encuesta.Esperamos tener la oportunidad de volver a ser su anfitrión en un futuro próximo para poder seguir atendiéndole como se merece.Me reitero a sus órdenes

10/10 - Excelente

Yvonne

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Na
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 8 de mai. de 2024
Nos gustaría agradecerle por haber elegido Fiesta Americana Puerto Vallarta para su estadía y que esté satisfecho con el servicio brindado.Sus comentarios son muy importantes para nosotros porque los usamos para mejorar cada día y nos gustaría agradecerle el tiempo para responder esta encuesta.Esperamos tener la oportunidad de volver a ser su anfitrión en un futuro próximo para poder seguir atendiéndole como se merece.

10/10 - Excelente

Melissa

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is our favorite place to stay in Puerto Vallarta. Lovely grounds, wonderful staff, clean rooms with great views. Highly recommended
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 6 de mai. de 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,

10/10 - Excelente

Leah

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We had a fantastic time! Our 3 year old and 6 year old loved the resort and the kids activities. The property is immaculate and very beautiful. All the restaurants had delicious food and they sang happy birthday to my 6 year old 4 times :) she loved it.
Hospedou-se por 8 diárias em mar. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 6 de mai. de 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,

10/10 - Excelente

Cristofer

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice place
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 6 de mai. de 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,

10/10 - Excelente

Elizabeth Guanzo

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent location by the beach. Food is great with a lot of varieties to choose from. Staff are awesome especially to Norma and team , our cleaning lady and room service; Danae , Jaime and team at the chivechiria bar, Raf Ael and marirose at the breakfast and Alejandro in the Italian resto. There's not a lot of activities in the resort, but its a nice place to just relax.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 6 de mai. de 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,

10/10 - Excelente

GILBERTO

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pperfecto
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 6 de mai. de 2024
nos gustaría agradecerle por haber elegido Fiesta Americana Puerto Vallarta para su estadía y que esté satisfecho con el servicio brindado.Sus comentarios son muy importantes para nosotros porque los usamos para mejorar cada día y nos gustaría agradecerle el tiempo para responder esta encuesta.Esperamos tener la oportunidad de volver a ser su anfitrión en un futuro próximo para poder seguir atendiéndole como se merece.

10/10 - Excelente

Shelly Dawn

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful Property & Wonderful Staff!
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 6 de mai. de 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,

6/10 - Ok

Brittany N, Newcastle

Viagem em grupo
Pontos negativos: Comodidades e condições e instalações da propriedade
When we checked in, we asked for our upgrade, but were told there was none available. Then they sold one to our friends behind us and offered another friend. Several rooms in our group had items that didn’t work. The pool was literally falling apart while we were in it. They started construction at 8 am Monday morning. Restaurant staff wa very friendly and kind, but slow.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 6 de mai. de 2024
We appreciate the time you took to send us your comments, for us they are very r4important since we take our opportunity areas from them and improve our service. We regret the bad experience you had during your stay, we will take measures with the corresponding department and make the necessary adjustments in order to avoid these types of situations again. We hope that you will give us the opportunity in the future to return to your home, away home.

10/10 - Excelente

Katrina

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 6 de mai. de 2024
First of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.

10/10 - Excelente

Emily

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The facility and it's staff are exceptional. Did not venture of the resort so I cannot comment on the area surrounding the resort.
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 28 de abr. de 2024
Dear guest I would like to thank you on behalf of the entire team at the Hotel Fiesta Americana Puerto Vallarta All Inclusive & SPA for your kind and friendly comment regarding the service provided to you during your stay. We are very pleased to have contributed favorably so that your experience in this beautiful Destination was pleasantly satisfactory.Thank you for allowing us to receive you on this occasion, it will be an honor to receive you on your next vacation.

10/10 - Excelente

Roman

Viagem a dois
Pontos positivos: Comodidades
Fantastic
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 6 de mai. de 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,

4/10 - Insatisfatória

linda

Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza e condições e instalações da propriedade
Our room was not very clean. The bathroom door was very dirty. The pool needed a lot of repairs. There was a lot of broken tile very dangerous for children and our older adults pool stairway was really located far from where I was sitting and the lunch Buffay was served outside where there were birds flying all over the place.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 6 de mai. de 2024
We appreciate the time you took to send us your comments, for us they are very r4important since we take our opportunity areas from them and improve our service. We regret the bad experience you had during your stay, we will take measures with the corresponding department and make the necessary adjustments in order to avoid these types of situations again. We hope that you will give us the opportunity in the future to return to your home, away home.

10/10 - Excelente

Alina

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wonderful resort with great service and nice views.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 28 de abr. de 2024
Dear guest I would like to thank you on behalf of the entire team at the Hotel Fiesta Americana Puerto Vallarta All Inclusive & SPA for your kind and friendly comment regarding the service provided to you during your stay. We are very pleased to have contributed favorably so that your experience in this beautiful Destination was pleasantly satisfactory.Thank you for allowing us to receive you on this occasion, it will be an honor to receive you on your next vacation.

10/10 - Excelente

Taryn

Hospedou-se por 7 diárias em abr. de 2024
Resposta de Alondra em 25 de abr. de 2024
Thank you for you feedback! Glad you enjoyed your stay and we hope to have you back soon.

10/10 - Excelente

Michael Shawn

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Service was great!
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Alberto em 24 de abr. de 2024
Hello Michael, Thank you for your valuable comment, we greatly apréciate your review. We hope to have you back as our guest soon. Have a great day.

10/10 - Excelente

Jesse Anthony

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was outstanding, location, food , service ! Definitely will go again.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Alberto em 24 de abr. de 2024
Hi Jesse, Thank your for taking the time to give us some feed back. Which is very valuable to us. We are very privilege in our location very near the boardwalk, and two shopping center. Glad to hear youll be back soon. Jessi thank you once again for your comments. Have a great day.

10/10 - Excelente

Alexei

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is the eighth visit to Fiesta Americana Puerto Vallarta. We love the friendly atmosphere and comfort here. The entire staff helps you feel comfortable from the first steps to the reception until the last minute of your stay. We were there for 10 days and felt the attention of the staff the entire time. Darcy Bravo from Chula Vista managed to pay attention to all visitors and with other issues such as transportation to the airport. Thank you, very professional. Ernesto- Food Manager really wants to make the best food on the coast and listens to all customer opinions. Hugo and James from Cavicheria do an excellent professional job. Diego at the Italian restaurant is professional and polite. Antonio, Jessica, Ignacio, Rafael from Sonne Club try to make clients happy. All employees do a good job. Thank you everyone, we will definitely be back in December. Alexei
Hospedou-se por 9 diárias em abr. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 28 de abr. de 2024
Dear guest I would like to thank you on behalf of the entire team at the Hotel Fiesta Americana Puerto Vallarta All Inclusive & SPA for your kind and friendly comment regarding the service provided to you during your stay. We are very pleased to have contributed favorably so that your experience in this beautiful Destination was pleasantly satisfactory.Thank you for allowing us to receive you on this occasion, it will be an honor to receive you on your next vacation.

10/10 - Excelente

Maria G

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place to vacation!
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 23 de abr. de 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,

6/10 - Ok

Erlinda Villanueva

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Majority of the workers don't speaks english. Food is not desirable specially Mexican food. Restaurants hours of operation is not catering to our needs.
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Alberto em 23 de abr. de 2024
Hello Erlinda thank you for your comment we appreciate your feed back. We are sorry your did not enjoy the Mexican food, We do have Italian and Asian food hopefully you enjoyed that. We also have 24 hour room service. We apologize that the restaurant hour were no what you expected. We do serve breakfast 7am to 12 pm.. .We serve lunch from 12 noon until 530 pm and dinner from 6pm until 11pm. Once again we do have 24 hour room service. We do hope to have you back soon. Once again thank your for your valuable comments.

10/10 - Excelente

ALLAN JOHN

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was our second stay here and the service is amazing. Sergio, Johnny and Nacho are fantastic pool/beach waiters. The two waitresses in the lounge in the evening, Lily and Esmerelda were also great. The hostess in La Cevicheria and breakfast buffet Danae is the best. She has such a kind positive presence. Room was very nice and food was great for a resort.
Hospedou-se por 11 diárias em abr. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 19 de abr. de 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.

10/10 - Excelente

Tania

Hospedou-se por 5 diárias em abr. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 8 de mai. de 2024
Nos gustaría agradecerle por haber elegido Fiesta Americana Puerto Vallarta para su estadía y que esté satisfecho con el servicio brindado.Sus comentarios son muy importantes para nosotros porque los usamos para mejorar cada día y nos gustaría agradecerle el tiempo para responder esta encuesta.Esperamos tener la oportunidad de volver a ser su anfitrión en un futuro próximo para poder seguir atendiéndole como se merece.

10/10 - Excelente

Yoselin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excelente servio el personal super amable
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 23 de abr. de 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,

4/10 - Insatisfatória

Cristina Araceli

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Instalaciones viejas; Servicio excelente
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 6 de mai. de 2024
Nos gustaría agradecerle por haber elegido Fiesta Americana Puerto Vallarta para su estadía y que esté satisfecho con el servicio brindado.Sus comentarios son muy importantes para nosotros porque los usamos para mejorar cada día y nos gustaría agradecerle el tiempo para responder esta encuesta.Esperamos tener la oportunidad de volver a ser su anfitrión en un futuro próximo para poder seguir atendiéndole como se merece.

10/10 - Excelente

cindy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The customer service is over the top amazing. We have never received such incredible service. Staff was the best ever! Food was superb.
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Alberto em 16 de abr. de 2024
Hi Cindy, so glad you enjoyed our food. We do take pride in offering the best attention posible from our staff. We are so happy you choose Fiesta Americana en Puerto Vallarta we are looking forward to your next visit. Have a wonderful day.

10/10 - Excelente

Amy

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I’m such a homebody and I seriously felt so safe and like I was at home at this resort! The staff is seriously unmatched everyone is so friendly and the food is amazing! Both of our daughters had birthdays a couple weeks before we went and they did a little celebration in our room too! We felt so special the whole time :) will definitely be back
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Alberto em 16 de abr. de 2024
Hello Amy thank you so much for choosing Fiesta American in Puerto Vallarta. Glad to hear you will be back visiting us again. It will be a pleasure to have you and your family back here with us. Its good to here that we could make your stay with us special. Have a great day.

8/10 - Boa

Kevin

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was our second time at the Fiesta Americana. The first time being in 2016. Same great service, friendly staff, super clean. Our only issue would be general conditions. It's starting to show it's age. The pool needs a rebuild and the outdoor furniture is getting a little worn. You just can't beat the great staff though, always helpful and happy. Thanks for a great week FA.
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 6 de mai. de 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,

10/10 - Excelente

Yan Bing, Fremont

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff is very friendly and helpful
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 23 de abr. de 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,

8/10 - Boa

Marta

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Best part of the property is that everything is very convenient structured. You don’t have to fight for your spot at the beach or the pool even if you like to sleep long. The pool is open until 9 PM and towels are available until late as well. Service is exceptional. You don’t have to stand up and to get your drink if you don’t want, service us to every five minutes if you need some drink or snack or lunch. I was a little disappointed to to know that they don’t have any net entertainment, except live music. During the day they don’t have much entertainment either. They offer morning Buffay, lunch, and dinner are restaurant style, so you have to order from the menu. The general feeling after spending six days is great. I would come back.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 6 de mai. de 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,

10/10 - Excelente

James Anthony

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great service and amenities! Close to the Malecon and the beach access is nice.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 23 de abr. de 2024
Dear guest Thank you for your feed back, this is important for us! We hope we can be your host again in the future, in your home away from home.

4/10 - Insatisfatória

Amir

Pontos positivos: Limpeza e comodidades
Pontos negativos: Condições e instalações da propriedade
When we arrived the basin wasn't draing, haf to have someone come with a plunger, it was disvusting. Next mornig there was no water pressure in tjebrpken shower head and the water was almost cold. Shower head didn't have an adjusting head. You couldn't wash your private areas.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 6 de mai. de 2024
We appreciate the time you took to send us your comments, for us they are very r4important since we take our opportunity areas from them and improve our service. We regret the bad experience you had during your stay, we will take measures with the corresponding department and make the necessary adjustments in order to avoid these types of situations again. We hope that you will give us the opportunity in the future to return to your home, away home.

10/10 - Excelente

Sajeesh

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good place for family
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 23 de abr. de 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,

8/10 - Boa

Sonja

Hospedou-se por 4 diárias em dez. de 2023
Resposta de Concierge Fiesta Americana Puerto Vallarta em 6 de mai. de 2024
Nos gustaría agradecerle por haber elegido Fiesta Americana Puerto Vallarta para su estadía y que esté satisfecho con el servicio brindado.Sus comentarios son muy importantes para nosotros porque los usamos para mejorar cada día y nos gustaría agradecerle el tiempo para responder esta encuesta.Esperamos tener la oportunidad de volver a ser su anfitrión en un futuro próximo para poder seguir atendiéndole como se merece.

8/10 - Boa

Karen, south bend

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the service everywhere at the resort. More Options on room service would be appealing
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 6 de mai. de 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,

10/10 - Excelente

Jessica

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We love this place so much. This was our second visit & its never enough time. Its a nice getaway from AZ. The staff and food is the best. Also the pool & lounge areas is so nice and relaxing. The watermelon margaritas were incredible. The drinks are made with fresh fruit & never too sweet. We'll be back one day.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 23 de abr. de 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,

10/10 - Excelente

Ashley

Viagem em grupo, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was amazing and helpful! Super friendly. WE loved being up at the 21 pool and LOVED the staff up there. The spa was super nice and a great experience too!
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 23 de abr. de 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,

8/10 - Boa

IK HYUN, Zapopan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 23 de abr. de 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,

10/10 - Excelente

Hector Cornejo de la

Hospedou-se por 4 diárias em abr. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 28 de abr. de 2024
Dear guest I would like to thank you on behalf of the entire team at the Hotel Fiesta Americana Puerto Vallarta All Inclusive & SPA for your kind and friendly comment regarding the service provided to you during your stay. We are very pleased to have contributed favorably so that your experience in this beautiful Destination was pleasantly satisfactory.Thank you for allowing us to receive you on this occasion, it will be an honor to receive you on your next vacation.

10/10 - Excelente

randi

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
The food was totally excellent
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 23 de abr. de 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,

6/10 - Ok

Madhuwanti

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
There is limited dining and swimming area for the kids.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 6 de mai. de 2024
First of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.

10/10 - Excelente

Chang

Hospedou-se por 2 diárias em jan. de 2024
Resposta de Alberto em 24 de abr. de 2024
Hello Chang Thank your for taking the time to give our hotel a review. Fiesta Americana thanks you for your visit. And we hope to have you as our guest real soon. Have a wonderful day.

4/10 - Insatisfatória

Bibi

Pontos negativos: Serviço e funcionários
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Concierge Fiesta Americana Puerto Vallarta em 6 de mai. de 2024
Nos gustaría agradecerle por haber elegido Fiesta Americana Puerto Vallarta para su estadía y que esté satisfecho con el servicio brindado.Sus comentarios son muy importantes para nosotros porque los usamos para mejorar cada día y nos gustaría agradecerle el tiempo para responder esta encuesta.Esperamos tener la oportunidad de volver a ser su anfitrión en un futuro próximo para poder seguir atendiéndole como se merece.