Duplex família, banheiro privativo, vista para o pátio (Courtyard ) | Terraço/pátio
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Avaliações de Torre Mar Galapagos Boutique Suites

3 out of 5
Torre Mar Galapagos Boutique Suites
San Cristobal y General Rodriguez Lara, Puerto Ayora

Avaliações

8,8

Excelente

Nota 10 - Excelente. 10 de 13 avaliações" "
Nota 8 - Boa. 1 de 13 avaliações" "
Nota 6 - Ok. 0 de 13 avaliações" "
Nota 4 - Insatisfatória. 0 de 13 avaliações" "
Nota 2 - Terrível. 2 de 13 avaliações" "

9,0/10

Limpeza

10/10

Serviço e funcionários

9,0/10

Comodidades

9,0/10

Condições e instalações da propriedade

6,0/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Steven

Viagem com a família
Owner was great
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Christina, Oceanside

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
From the time we checked in till we checked out, John was fantastic and always available for anything we needed or random questions we had. The homemade breakfast each morning was delicious and we stayed in one of the courtyard residences (highly recommended if available). Easy walking distance to the many attractions, restaurants and shops is a huge plus!
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Donna & John em 4 de jan. de 2024
We would like to express our sincere gratitude for your five-star rating and positive feedback. We value your input and appreciate you taking the time to share your thoughts. We hope to see you again soon and look forward to the opportunity to host you again

2/10 - Terrível

Alham

Viagem em grupo, Viagem a dois, Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
AVOID. BOOK ANYWHERE ELSE. Rooms are unexceptional, and comparable to other hotels you'll find in the area. What you will experience here that you will not experience in other hotels is the owner entering your room when you go out and going through/taking from your luggage. NEVER store luggage with owner. Check out is at 9:30am, owner will bang on your room door like the police by 9:27am. Other things are just a flat out lies, for example, food is listed as "locally sourced" but it's things like oreos and packaged snacks with a boxed juice. VEGETARIANS/VEGANS DO NOT TRUST. Owner is one of those small guys with a serious jekyll-hyde complex. He'll say anything to get your money and then it's a petty and really horrible person. We travelled all over the Galapagos and this was the ONLY place that we experienced such behavior. NOT WORTH RISKING A MAGICAL TRIP. You can totally find wonderful rooms without any such risk. Finally for those of us that care about how someone treats staff, this guy is really messed up to the hotel's cleaning ladies--abusively so. For this reason alone NOT RECOMMENDED. AVOID. But just having to deal with someone that's going to go through your luggage and enter your room when you're not there--totally unacceptable. DO NOT BOOK HERE. (You've been warned!)
Hospedou-se por 2 diárias em dez. de 2023
Resposta de John em 12 de dez. de 2023
Retaliatory Review. Fraude/Scam attempt. OTA reservation credit card did not match reservation name, second person credit card's name did not match his name on his passport. Did not stay with us.

10/10 - Excelente

Christopher

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Great Property, Great Owner
Great location with easy walking distance to everything. AC was cold, showers were hot and breakfast was fantastic. The owner, John is absolutely amazing. He completely made our trip with his recommendations for food and tours. He absolutely went above and beyond and made us feel like family. I cannot recommend this hotel enough. We will absolutely look to stay here again on any return visit.
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Donna em 28 de nov. de 2023
We are very happy you enjoyed your stay at Torre Mar Galapagos Boutique Suites. We want each of our guests to feel at home.

10/10 - Excelente

Janine, Indio

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Hospedou-se por 4 diárias em jun. de 2023
Resposta de Management em 5 de jul. de 2023
We are happy you enjoyed your stay.

2/10 - Terrível

Wonsam

Viagem com a família
Hospedou-se por 5 diárias em fev. de 2023
Resposta de Management em 24 de mar. de 2023
Your original reservation was for 4. You contacted us saying you were bringing 7. We made adjustments to your reservation. You canceled 4 guests and said you didn't want one of the suites. At check-in, you arrived with a group of 11. We made adjustments for your group. You had never notified us with that the true number in your group was 11. In all of these situations, we made adjustments to accommodate your group. You did not communicate honestly with our staff. We provided accommodations for your group, but your deceptive communications concerning the number in your party were inappropriate. I will not get into the condition your group left the property in.

10/10 - Excelente

Jacob, Maitland

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Great location just a quick stroll to the water and all the shops
Hospedou-se por 3 diárias em jun. de 2022
Resposta de Donna & John em 15 de jun. de 2022
Thank you for staying with us. We are happy you enjoyed your stay.

10/10 - Excelente

Dulce

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Excellent time at Torre Mar. John and Donna were excellent hosts. Cant wait to return!
Hospedou-se por 5 diárias em mar. de 2022
Resposta de Donna & John em 24 de mar. de 2022
Thank you! It was a pleasure hosting your family. We look forward to hosting you again.

10/10 - Excelente

rolf, Bloomfield TWP

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Very good location. Easy access. Everything someone needs.
Hospedou-se por 3 diárias em dez. de 2021
Resposta de Donna & John em 9 de jan. de 2022
We are happy you and your family were comfortable during your stay. We hope to see you again in the future.

10/10 - Excelente

Becky

Viagem em grupo
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
We really enjoyed our stay at Torre Mar not only because the space is great but so is John, the owner. Air conditioning was fabulous, the shower was warm, the decor appealing, the bedrooms large, fabulous outdoor area with grill, and the kitchen has everything you need. John has such great energy and was very helpful in arranging things for us. We even got to enjoy his sourdough homemade bread. I’m very glad we picked Torre Mar for our 3 night Santa Cruz stay. I would definitely stay here again! Thank you John for your great hospitality and attention to detail.
Hospedou-se por 3 diárias em out. de 2021
Resposta de Donna & John em 4 de nov. de 2021
We are very happy you enjoyed your stay at Torre Mar Galapagos Boutique Suites. We not only strive to make our property comfortable for our guests, but we strive to offer our guests hospitality that sets us apart. We are happy to hear you enjoyed both. Thank you again for staying with us. If you are in Santa Cruz again we would love to see you stay with us again.

10/10 - Excelente

Nate

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great apartment style hotel
John really did well in making us feel comfortable and helping us get to where we needed to be. The apartment was very comfortable. I would stay here again.
Hospedou-se por 4 diárias em set. de 2019
Resposta de Donna em 22 de set. de 2019
Thank you Nate for sharing your experience. We are very happy you enjoyed your stay and hope to host you again in the future.

10/10 - Excelente

Tourismprof, Los Angeles

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We had an amazing stay at Torre Mar's Penthouse suite. It made our visit to the Galapagos even more special. The location is fantastic - we walked to all the sites, shopping and restaurants. The kitchen had everything we needed. The shower was great. The bathrobes were super comfy. We slept really well on the bed. And we enjoyed having our own little patio overlooking the bay. But the best part were the hosts - friendly and super fast communicators. I recommend having them arrange the transport for you. It made the trip from the airport a lot more relaxing and the driver helped us carry our heavy suitcases up the stairs. So worth it!
Hospedou-se por 3 diárias em ago. de 2019
Resposta de Donna em 22 de ago. de 2019
Thank you, for sharing your experience. We are very happy you enjoyed your stay.

10/10 - Excelente

adriana, mexico

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
HOTEL AGRADABLE CON MUY BUEN SERVICIO
Es un hotel boutique que se encuentra muy bien ubicado, muy limpio y con un desayuno excelente, aparte muy buen servicio y son como suites muy amplias y comodas.-
Hospedou-se por 3 diárias em mar. de 2018
Resposta de Donna em 12 de abr. de 2018
Muchas gracias por sus comentarios tipo. Estábamos muy contentos de que haya disfrutado de su estancia con nosotros. Por favor, venga otra vez y quedarse con nosotros. Thank you very much for your kind review. We were very happy you enjoyed your stay with us. Please come again and stay with us.